In this episode, moderated by ITOps Times editor-in-chief David Rubinstein, Charles Araujo, author of The DX Report, and Alan Berkson, analyst at Intelligist Group, argue over whether ITSM is dead or not. HINT: It's not "really" dead, but it will be reimagined as new technologies (AI) emerge.
In this episode, moderated by ITOps Times editor-in-chief David Rubinstein, Charles Araujo, author of The DX Report, and Alan Berkson, analyst at Intelligist Group, argue over whether ITSM is dead or not. HINT: It's not "really" dead, but it will be reimagined as new technologies (AI) emerge.