Andrew Young: The Evolution of Industry Sales

Andrew Young is the General Manager Sales for TTC Tour Brands Oceania, and the only person we know that performs a demanding industry role while living and helping out as the only son on a working farm.

That topic is worthy of a podcast all by itself, but the reason for asking Andy to join us on this occasion was to talk about travel industry sales.

We were also joined by Karen Macmillan, Director Australia, New Zealand & South Pacific for Hong Kong Tourism Board.

A sales 'nerd', as he puts it himself, Andy tells us how 'consultative selling' has taken over as the method to educate agents to promote and explain diverse touring options to their clientele.

A changed industry landscape of less agents and advisors in visible locations around Australia presents a challenge for their suppliers, who must promote to consumers and also educate agents on the potential demand in their local area.

It's a fascinating discussion and we welcome your feedback on the points raised.

Also, for the first and possibly only time, we take an industry person OFF notice.
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Our series sponsor is Numinous Luxury Travel Representation. More info is available at https://www.numinousltr.com/

And we're proud to partner with Hong Kong Tourism Board to raise awareness of the magic of Hong Kong. Their website is here: https://www.discoverhongkong.com/anz/index.html
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Offloaded is a Travel Community Hub production. More info is available at www.travelcommunityhub.com

Contact us via offloaded@travelcommunityhub.com, or via LinkedIn below.

LinkedIn Details:
Andy Young, GM Sales TTC Tour Brand - https://www.linkedin.com/in/andrew-young-09b9a735/
Karen MacMillan - Director Australia, New Zealand & South Pacific for Hong Kong Tourism Board- https://www.linkedin.com/in/karen-macmillan-96711918/

Richard Taylor - https://www.linkedin.com/in/richard-taylor-tch
AC Jones - https://www.linkedin.com/in/ann-catherine-jones-158b3260/
...and Chris Finesa, Editor and Producer - https://www.linkedin.com/in/chris-finesa-490637300/

Bye!

Chapters

• 0:00 Intro
• 2:17 Feedback from Last Episode
• 3:57 On Notice (or this time, Off Notice!)
• 6:42 Offloading
• 12:45 Andy Young, GM Sales TTC Tour Brands
• 1:14:21 Karen MacMillan, Director, Hong Kong Tourism