The Mayor's Podcast
The Mayor’s Podcast with Summerland Mayor Doug Holmes is a monthly podcast relating to local issues and the work of the District of Summerland. Each month Mayor Holmes sits down with a municipal councillor, District staff, community member, or other people of interest to discuss a specific topic of importance to Summerland residents.
The Mayor's Podcast
July/August 2023: Customer Service and Staff Retention
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District of Summerland
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Season 1
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Episode 6
The District of Summerland is trialing a compressed four-day work week at Municipal Hall as a way to both improve service to the public and retain municipal staff. Mayor Doug Holmes sits down with Graham Statt, Chief Administrative Officer for the District of Summerland, to discuss the oft misunderstood connection between customer service and staff retention.