The first point of contact between guests and an event is access control, where tickets are scanned. Yet, this crucial part of ticketing operations has not been thoroughly explored on TicketingPodcast.com—until now. In this episode, Jacqueline Purcell, a seasoned access control expert from Alvarado Mfg., delves into the intricacies of event access control.
Drawing on her extensive experience managing ticket operations at high-profile events like Formula One and the Super Bowl, Jacqueline shares her insights on transforming chaotic crowds into orderly lines, ensuring each attendee's entrance is as thrilling as the event itself.
Discover the technological revolution reshaping event entryways, from advanced turnstiles to biometric advancements, and how these innovations enhance both enjoyment and safety. We'll also discuss the adaptation to mobile ticketing systems and the unique challenges of managing international crowds.
Jacqueline also shares her captivating career journey, which began at Walt Disney World Theme Parks and Resorts and led her through roles with Salt River Fields, Fleet Feet Scottsdale, Arizona Coyotes, Toronto Blue Jays, and TicketReturn. Now, as the Sales Manager for Sports & Entertainment at Alvarado, she leverages her sales and technical expertise across North America.
Don’t miss this insightful look into the future of event access control and the seamless magic behind every swipe, scan, and smile at the gate.
TicketingPodcast.com is powered and sponsored by TicketCo and hosted by TicketCo’s CEO, Carl-Erik Michalsen Moberg.
The first point of contact between guests and an event is access control, where tickets are scanned. Yet, this crucial part of ticketing operations has not been thoroughly explored on TicketingPodcast.com—until now. In this episode, Jacqueline Purcell, a seasoned access control expert from Alvarado Mfg., delves into the intricacies of event access control.
Drawing on her extensive experience managing ticket operations at high-profile events like Formula One and the Super Bowl, Jacqueline shares her insights on transforming chaotic crowds into orderly lines, ensuring each attendee's entrance is as thrilling as the event itself.
Discover the technological revolution reshaping event entryways, from advanced turnstiles to biometric advancements, and how these innovations enhance both enjoyment and safety. We'll also discuss the adaptation to mobile ticketing systems and the unique challenges of managing international crowds.
Jacqueline also shares her captivating career journey, which began at Walt Disney World Theme Parks and Resorts and led her through roles with Salt River Fields, Fleet Feet Scottsdale, Arizona Coyotes, Toronto Blue Jays, and TicketReturn. Now, as the Sales Manager for Sports & Entertainment at Alvarado, she leverages her sales and technical expertise across North America.
Don’t miss this insightful look into the future of event access control and the seamless magic behind every swipe, scan, and smile at the gate.
TicketingPodcast.com is powered and sponsored by TicketCo and hosted by TicketCo’s CEO, Carl-Erik Michalsen Moberg.
The first point of contact between a guest and an event is through access control. This is where people scan their ticket. In today's episode of TicketingPodcastcom, we will be talking to nothing less than an access control guru that will tell us all there is to know about access control. Stay tuned about access control. Stay tuned. Hello everyone, welcome to this Hot Topics special episode of TicketingPodcastcom, where our guest today is Jacqueline Purcell, access Control Guru yes, guru at AlvaradoMFG. It's great to have you on the show, jacqueline.
Speaker 2:Oh, thanks for inviting me, it's great to be here.
Speaker 1:So we've had a lot of guests on this podcast and they've been from all over the globe. I mean, they're traveling around the globe at least some of them but we never had an American guest. Where in the States are you from, jacqueline I?
Speaker 2:currently live in the state of Florida, but I grew up in the States. Are you from, jackie? I currently live in the state of Florida, but I grew up in the Midwest and have lived out in the Southwest, so I've kind of been making my rounds.
Speaker 1:Very good, very good. I'm in Florida. Lovely place for sure, the sunshine state.
Speaker 2:That is true. Sunshine all the time.
Speaker 1:Also some hurricanes. We'll come back to that later. Another thing that we've never had on the Ticketing Podcast, that is a guru, and I have to say I love that title because there's not too many gurus hanging around. What's the story about that?
Speaker 2:You know what, before I joined Alvarado, I spent over 10 years in ticket operations in various fields. So I was doing some sports festivals that toured around the United States doing ingress and egress. I worked at major theme parks, resorts, museums, hockey arenas, baseball stadiums, so kind of ran the gamut on seeing everything before joining a company that deals with access control. So it's a fun title, it's a attention grabber. I mean it got your attention on LinkedIn.
Speaker 1:So definitely, I know. I mean, I'm a ticketing nerd, so access control also gets my attention for sure, because I know what can happen if it doesn't work. But let's start with a simple question what is access control?
Speaker 2:Access control is, you know, at the very basic level, determining, like how somebody is getting into the event or who's accessing the venue or certain areas of the event. I think for a lot of people they think of the physical bike racks, queue lines, turnstiles or pedestals to get into an area where in reality it's a lot of different layers and a lot of different departments. It's your ticket operations department making sure that tickets are out there and are right and ready to be scanned. It's your security department making sure that the area is safe, it's clear of any obstacles. You know there's queue lines to get people in and it's just a multilayered concept. And then that's the other aspect of the physical, like how to scan your ticket in getting that ticket validated in or a credential in.
Speaker 1:I mean, that's also the technical parts of it, right, right. But if you think about why, why is access control so important for big events?
Speaker 2:I think it's just to prevent the unauthorized access and being able to manage crowds and control the flow of ingress and egress. I think post-COVID we've seen such a great number of fans and guests returning to venues and it's being able to get them safely in and easily in a streamlined way. So, in a nutshell, it's getting a guest from their car into the venue in a fast, safe, efficient manner.
Speaker 1:And I mean, if they have a good experience, then they are in a good mood for the rest of the event.
Speaker 2:Oh right, Anyone in ticket operations knows that they can't control what happens on the stage or on the field, but you can totally control what happens for that guest from when they purchase a ticket to getting into the venue. You do have some control over that.
Speaker 1:Definitely. And I mean, jacqueline, you've been working at some massive events lately, talking Formula One, super Bowl and nothing less than nine Taylor Swift shows. But your career didn't start there. And we looked at LinkedIn, which we use a lot right. But we also find our lovely guests for the podcast, which we use a lot right, where we also find our lovely guests for the podcast. But you're writing something that I really loved, and that is I put the magic in people's magical vacation. From dancing around a campfire, battling gangsters, updating pressed pennies to rolling out new software. I made an impact. I designed new merchandise that is still being sold and increased revenue for the recreation line of business. I survived the holidays, summers and Florida hurricanes while keeping a smile on my face and guests happy. That's a lovely job description. Can you tell us a little bit more about that?
Speaker 2:Sure, I mean, it's kind of hard when you're at a organization that for a number of years you're able to do a lot of different jobs, so it's kind of trying to encompass everything. You know what. That's probably the best venue to learn basic guest service and access control when you're trying to get 30,000 people plus in a day through you know a space. And I am grateful for that opportunity because it did let me learn. You know, at the time they hosted spring training games, we hosted NFL training camps, they had a number of endurance events. So I was able to kind of reach out and go into those different roles and pick up different shifts and learn from there.
Speaker 2:Like I don't put all my jobs on LinkedIn because I've also worked at Universal and worked at a marina as a doc manager and did some other various jobs, but yep, that was probably the job that kind of pushed me into ticket operations, into special events, because I learned I'm like I like chaos. I like being able to kind of help control chaos and deal with it. You kind of learn not to say no to things. Like you learn how to adapt and be agile, which in somebody that works for an event line of business or in any sort of special events concerts, ticket hall, football, soccer, for Americans out there. You know, you kind of learn on the fly like how to adapt and how to manage and yeah, that was such an event, that's such an experience. It's funny because I wrote that many years ago and I don't think I've looked at LinkedIn in a while.
Speaker 1:It haunts you what you wrote on LinkedIn.
Speaker 2:I suppose it doesn't haunt me, but it's hard to put your life into bullet points or what you do at a job into bullet points, so it's just yeah.
Speaker 1:So I think it's super interesting with disney world and universal, which you're mentioning. The great thing there is that you put on events every day right, and then you learn and incrementally improve access control and all the other important aspects daily.
Speaker 2:Right and I worked with some great leaders that let me ask questions or let me go pick up shifts and that's the one thing is being able to cultivate and learn and go.
Speaker 2:Okay, maybe I don't like this aspect of a job Right, but I really did like working and volunteering at the endurance events or learning Ticketmaster Arctic's or actually it wasn't even Arctic's back then, it was the old CDOS, the host programs you're having to manually type everything in.
Speaker 2:So yeah, it's great. I think at every job I've had I've been able to have some great leaders that have allowed me to ask questions, to kind of learn. Because if you tell somebody like, hey, go control people coming in, that have allowed me to ask questions, to kind of learn. Because if you tell somebody like hey, go control people coming in or go help guests and not give any direction, it's kind of like where do you even start, right. But it's also good to learn best practices and everything's kind of evolving, living up sort of still you know a pass holder to many of those parks that I still go and it's great to see attractions that I've opened or places that I've worked involved with how they're getting guests in, because I almost swear that there's more people coming in now to the state than there was before, so it's interesting to see how what worked for us then maybe didn't work now, and so they've changed that. And it's pretty cool.
Speaker 1:Just a question, because now they're offering this skip the queue functionality right, so you can reserve a queue to get in front of the line and everything. Do you know how many years it took to make that perfect solution? If it is perfect.
Speaker 2:I feel like the virtual queue is a little imperfect and it does take a number of years. When I was with the company, it was right before their old system, fastpass, was introduced, and that took a number of years. When I was with the company, it was right before their old system, fastpass, was introduced, and that took a number of years, and I, unbeknownst to me, had volunteered or picked up shifts where my day was walking through imaginary lines and queues and being split off into groups and that was essentially learning how an attraction would deal with a standby line and a virtual queue. It does take a number of years and they do constant testing and development of those policies and procedures. I do think it's a little imperfect, to be honest, because you're expecting people to be on the ball at 7 am and fighting with like 30,000 other people to try to get a spot for a ride. I think they're doing the best that they can to maintain their lines.
Speaker 2:I was fortunate enough to be able to open up a number of attractions at Disney and one of them was Mission Space back in 2005. And we had standby only at the time and we would open our gates to not fully open, but we're just testing with day guests, we would have eight hour lines, our line would stretch out to the entrance and we would have to actually cut it off and send people away like disappointed. But we had way more people than we could handle and we have, you know, extended queues. And then you're figuring out if this is this popular, we're going to have to have an extended, extended queue. And what does that look like? Yeah, so it's, you know, feedback from the cast and team members to their leadership team, to the duty managers, going hey, this is going to be a kind of an issue Like, how are we going to solve it?
Speaker 1:Yeah, and I guess the million dollar question is how long?
Speaker 2:I mean there has been tests out there that have been done and I've heard like on average, like this was back in the day when FastPass was being introduced, I was like 30 minutes, Like a guest will walk up, see a sign that says 30 minutes and then half of them will wait and half of them would walk away, which is where they started coming up with the different queue options. But there are guests that will wait, especially for a new attraction, for a number of hours. Would that will wait especially for a new attraction for a number of hours? Would I personally do that? No, but I mean you do see that, especially with Universal just came out with Velocicoaster a couple years ago. You know they're expecting a new theme park land, so I do expect people to be queuing for a long time. But that's a great thing, is, I think, people, if you're excited enough, you will wait Like Star Wars right.
Speaker 1:Tip and a 10 for 14 days, if that's what it takes.
Speaker 2:Yeah right.
Speaker 1:Crazy. You've had multiple roles, right Right. Is there any way possibly you could sum up the different positions you've had?
Speaker 2:A Jackie of all trades Instead of a Jack of all trades. I'm a Jackie of all trades and it's kind of weird. Some of them I fell into, some of them I went out and saw it. You know that's working on an action sports tour that traveled around the country doing festival ingress and egress at different cities, so every couple of weeks was a different venue and having to learn that layout and how to get people in dealing with inebriated guests at a baseball park, trying to explain how sold out means sold out, no more seats. Learning that I accidentally oversold seats for the lawn and the fire marshal is going to get us in trouble. I worked at a marina, a museum. I evolve and I want to learn and take on new roles and learn different things.
Speaker 1:And now you're in Alvarado. I mean access control company.
Speaker 2:Right.
Speaker 1:Tell us what's that all about.
Speaker 2:So in 2016, 17, I moved from the Arizona Coyotes NHL team. You know. Rest in peace, arizona Coyotes. They no longer exist here in the States. But I moved to Florida to work for the Toronto Blue Jays at their Florida operations.
Speaker 2:At the time I was having access control issues. I was having seasonal staffing issues, equipment, handhelds that weren't working, dealing with a number of fans from around the globe and trying to just get them in in a more efficient way, because, again, it's one of those things, I can't control what happens on the field, but I can at least try to make your experience from the gate to your seat a little bit better. And I found Alvarado and their pedestals. I demoed them over the summer. We ended up purchasing them and I was like this is fantastic and like everyone needs to know about this.
Speaker 2:I became friends on the side with their VP, so my boss, brian McNeil, and I would jokingly see them around. I'd go to other venues. I'm like Brian, you're here now and I would take a selfie and send it to him. And I didn't know I do now that he was like telling the marketing person like this person's insane, she's sending me selfies of her product, like, but I also became a reference for them. And then a couple of years ago, post COVID, they had an opening for sales and I interviewed over a course of a number of rounds and got the job, which is kind of fun because I was an end user first and, you know, loved the product. I'm not a salesperson. I will not have a great pipeline or cold call.
Speaker 2:I don't like that stuff, but I love the product enough that I was like I'll give it a go. So it's been a couple of years.
Speaker 1:Sounds great. I mean, that's the beauty of using technology, right? You touch on all these amazing products and if you really love those products, you become an ambassador and there's an opportunity, which is very, very cool. I love that stories and you know, I think the best salespeople are the ones that's passionate about the product. For sure, because it's hard enough to sell technology, I think, but if you're passionate about what you're selling, it makes it much easier.
Speaker 2:Yeah, and technology can be so dry and impersonal. But I think I'm thankful that in my company I work in like the best sector I work in sports entertainment because we do have some drier verticals like hospitals and universities and corporations. But then you know, I gotta go hey, I'm going to the super bowl, or I get to go spend 20 days in vegas for f1 lP, so yeah, I think you still work with the magic of people's magical holidays right, A hundred percent.
Speaker 1:That's still the case, I would say.
Speaker 2:Yeah, and I I'm a ticketing nerd through and through. I don't think that will ever leave me, and so if everything is going great at the gate, I will just hang out and help people with their ticket issues. Like, most of the time it's, I can't find my ticket. I don't know where I bought it, like where's it in the wallet, so I just stand off to the side and I'll just become a little bit of a ticket resolution person just to help you know, cause that doesn't leave you, I don't think.
Speaker 1:No, no, no. So working in ticketing, we hear a lot of things about access control, right Facial recognition, fingerprints, nfc. I mean all these different things that everyone is talking about. I mean, what is modern turnstile today and what does the future hold?
Speaker 2:That is such a great question because I think right now we're just on the cusp of that evolution of biometric facial scanning and recognition. And what does that look like and who holds onto that data and that information? And you're seeing it now here in the United States. We have Wicket that is doing facial recognition at a number of sports parks. We have from the United Kingdom, accredits Solutions, which is over here in the States making waves with credential scanning as well. You know, I'm thankful that we have a great partnership with Accredit Solutions and doing credential scanning and that's kind of evolving with the turnstile right.
Speaker 2:So I think a lot of people will see or think turnstile. They think the manual push cheese graters, the full heights, the waist high versions. That's a manual like it's. You're manually pushing it, it's a manual counter. We do offer a line of modern turnstiles and you see them in not just us but everywhere. And it's a motorized arm, it's a digital computer screen prompting a guest to walk through or telling you welcome to the venue and it's a little bit more clean and streamlined. We do have some European venues that it's still the full height turnstile but we've modernized it with a screen like a digital screen that says welcome with, you know, customized images. And then you have those that are going away from turnstiles, that are seeing like I don't necessarily need to impede someone, I just need somebody to get in quicker. And that's where a pedestal comes into play, or maybe a wall-mounted scanner. And that's where a pedestal comes into play, or maybe a wall-mounted scanner, but it's all being more digitalized or being retrofitted with a digital screen and maybe some sort of facial recognition.
Speaker 2:So I think in the next couple of years we're definitely going to see a multi-interface into play. You know, it's going to be interesting. It's going to be interesting because I don't think, at least here in the United States, that laws are keeping up with technology, especially with the facial recognition, the biometrics and things like that.
Speaker 1:And speaking of keeping up with technology, I mean people in general. Do they keep up with technology or are they, no matter the tech, still the biggest bottleneck themselves? Finding the ticket? I have this email somewhere. I lost it.
Speaker 2:A hundred percent and I think some of it. It's a couple of things. It's maybe they're from out of the country and they don't want to use their data, so they're like I don't want my ticket printed. You know how can I print my ticket? But then some of these venues don't have a box office anymore. So it's kind of where are you sending those guests? Or they don't have it downloaded. Yeah, it's not in their wallet, their phones. On one percent, that is part of the problem. Or maybe it's always going to be human behavior that you're going to have those guests that aren't fully prepared. That's kind of where communication comes into play. Yeah.
Speaker 2:Where, as a venue, send out those emails, post on your website, you know, put push notifications out there. We work with a number of ticketing system softwares and I know a lot of them offer push notifications. So it's like maybe before the event, tell the guests hey, we're doing mobile only or we have this system. Unfortunately enough, I get to work with a lot of colleges and those interns and those ADs have made some great websites and pages where they've made videos on as a guest. This is how you enter the venue Because, as a population, with COVID happening, technology was pushed far further and faster than I think what was originally planned and a lot of people understand that, and a lot of people understand downloading their tickets and their wallets and using NFC and RFID. But I still think there's those people that haven't pulled the bandaid off 100% yet and are still expecting to be able to print their tickets.
Speaker 1:Yeah, yeah. No, it's interesting to see. I mean training and communication is everything very often, like you're saying, but I mean you've been working on some incredible events right that people can only dream of being part of. I mean we watch it on TV here in Norway and it's called the Super Bowl. What are the challenges? Because I'm sure there's plenty of doing access control on Super Bowl.
Speaker 2:You know what those large scale events are. Fun, it's a lot of work, but it's a lot of fun. And I think the challenge is you're working with a lot of stakeholders, you're working with different people that maybe this is their first time or it's a new company, so there's just so much to go with it. So some of the challenges would be you're in a venue that you're now pushing out the entrance further than in the stadium, so you're having to think about a network and how that internet connection is going to look for a guest to be able to pull up their ticket, but also for the scanners to be able to scan that fan's ticket, because a lot of the equipment work off a wireless network. How are you getting fans to the stadium, like, how are they ingressing in? How are they going to leave?
Speaker 2:You know we've been in some venues where there's massive parking lots and so you just kind of have everyone coming in and out and maybe some ride shares. This past year in Las Vegas, though, there was basically no parking on site. Everyone was walking in on one massive bridge. So you're expecting a majority of the fans to one entrance and what does that look like? And working with the venue and security and going okay, if your mag scanners and security checks are down here, ticket operations is going to be up here and we're going to scan, okay, and like, what does soft checks look like? Are we soft checking for bags? We soft checking tickets to make sure the person that's coming up the bridge actually has a ticket. So there's a lot of different things to think about.
Speaker 1:We're just one piece of it, but we work and have to listen to a bunch of different ideas and stakeholders when we set up Great.
Speaker 2:So lots of things and also people to handle right, Not only guests. You have temporary staff, yeah, yeah. So the last couple of times one of us will be on site it's usually myself and we're making sure like our equipment has came in and we're checking that off from shipping, but also doing temporary training, like there's volunteers and there's staff that are doing the scanners and we're training them on our devices.
Speaker 2:You know for the most part, so plug and play system and it's staff that are doing the scanners and we're training them on our devices. You know, for the most part it's a plug and play system and it's pretty easy. It's like, okay, this is a mobile only event and it has been for the last few years, so there should be no paper tickets. If somebody's got a paper ticket, you know it's fake and it's like NFC RFID. We're just going to tap and it's great, because some of these people have never worked at a venue. Some of them have. So you're just kind of running the gamut of who is comfortable with what.
Speaker 1:So you mentioned Vegas. The whole city is built on events, right, but it's interesting you're mentioning with the parking spaces. But if you move to Europe, I mean, what kind of events do you work with over here? Or over there, shall I say?
Speaker 2:Yeah, do you work with over here or over there? Should I say yeah? So you know, viva Stadium has been a huge success for us and they're actually getting ready to host I hope I say this right UEFA the league final for the men's in May. And then our parent company is Dormacaba and we have great partnership with them, and we're at Royal Arena, which is a really popular concert venue in Copenhagen Bromley FC, munster Rugby, ulster Rugby. Those are where we're at as well, where you can find our solutions. But we are in final discussions with a number of projects with our local teams, and some of them are huge and I'll be really excited in the next couple of years. But we are always looking and working with different venues.
Speaker 1:Great Good luck. Good luck with that, for sure. What's the difference between Americans and Europeans when it comes to entering events?
Speaker 2:I think this is going to sound weird, but I feel like people in Europe are really used to queuing and are great at getting into lines and just know how to enter and that sounds weird compared to the States. That could be a number of reasons. If I were rental, we don't have a mass transit system that we're interacting with. Maybe we're just impatient, I have no idea. But it's kind of like herding cats into a venue, like trying to get them into lines, and then you can see those from other countries and they're just like okay, I know what I'm doing, I'm getting in a line, this is what we do. So I know that sounds very weird to say, but that's just my observations.
Speaker 1:Yeah, interesting, interesting For sure. I'll pay a little bit extra attention to that next time and see if I see some differences next time I'm over in the U S.
Speaker 2:Yeah, it's kind of funny to see, because I've worked a couple of international football or so soccer events here in the States and you can see the difference Like you could see. You know a US line versus another country's line and you're like, OK, these people got it, why can't we get it together?
Speaker 1:100% agree. So there's so much to talk about here, right? I mean we could probably spend the two days episode only on the Super Bowl, because that is super interesting for our guests. But we have some traditions on this podcast and that is to ask our guests about their match day rituals. I mean match day rituals or event day rituals. I mean when there's a Formula One race in Vegas. I mean, what's the first thing you do when you get up in the morning that day?
Speaker 2:Largest cup of coffee I could find, like the largest cold brew. So if I get up in the morning for pre-event, it's usually like a one mile run or walk just to kind of get everything moving. I'm usually training for a marathon or something and then a large cold brew and my LFG playlist. So just get everything pumping in the morning, get into work and usually that coffee will probably get me through to dinner, because you never get to eat at events.
Speaker 1:Nice. So that's the playlist. Is this on Spotify or would you recommend it?
Speaker 2:It's my personal playlist, but it's whatever music will get you like ramped up and going and like, let's go, Like yeah.
Speaker 1:Sounds great. Sounds like a good start of the day, for sure. Yeah go. Sounds great, sounds like a good start of the day, for sure. We have another tradition on this podcast, and that is to sum up a couple of two to three key takeaways. And I mean, what do you want our listeners to remember from meeting you, jacqueline?
Speaker 2:Don't be afraid to rip off the bandaid. Just because that's the way we've always done it doesn't mean you have to keep doing it. I've worked at an organization that was my biggest pet peeve and they're like that's how we always do it Doesn't mean you have to keep doing it that way. I think with all the new technology out there, you gotta be able to embrace it and try it out. If it didn't work for you, that's great. At least you tried. And then it never costs anything to ask questions. You know I love being curious and I love asking about things and learning things, and I think we all should still keep that curiosity, regardless of how long we've been in a certain job.
Speaker 1:Great, that's really, really good, and thank you so much, jacqueline. It's been a privilege to have you as our guest First American guest and also great, great learning from all the massive events you worked on. How long do you think you'll be in this industry, by the way?
Speaker 2:Oh man, as long as they'll keep me. I actually do really like the fact. I mean, there's days where I do miss event operations and ticketing, but then I get to go work in an event and it kind of gets out of the system. So as long as they'll have me, I'll keep staying here. I love that it's evolving and I just look forward to seeing what happens next.
Speaker 1:Me too. Me too, for sure. So any of our listeners who want to contact you, jacqueline, what do they do?
Speaker 2:They can find me on LinkedIn. Anyone can find me on LinkedIn. You can message Alvarado. I'm pretty open. I'm at a lot of trade shows here in the States. Sometimes we do go international.
Speaker 1:Great, I mean, if you're ever in Europe, give us a shout and maybe we'll work together in the future.
Speaker 2:That's the plan next year is to actually take a vacation, because I haven't had a full vacation in a solid four years, I think and that's the plan is to do Ireland and a trip to Norway next year.
Speaker 1:Sounds like a good plan. Ireland is lovely and also, I mean we have to say, norway is lovely, for sure.
Speaker 2:Oh 100%.
Speaker 1:So thank you so much, jacqueline, for joining us today. It's been great to having you as a guest. You've been listening to ticketingpodcastcom, where today's guest has been Jacqueline Purcell, access control guru at Alvarado MFG. Thank you for listening and thank you to our sponsor, ticketco, for powering the ticketingpodcastcom. My name is Carl-Erik Moberg, and until next time, have a wonderful day. And I also want to say one thing. We just posted on LinkedIn that if you have good ideas for questions that you are wondering about, things we should ask our guests, feel free, reach out to me directly. You'll also find me on LinkedIn. That's where we hang out. So until then, see you.