Dean Gropper Presents
Andrew S. Gallan, Ph.D.
Andrew S. Gallan, Ph.D., is an Assistant Professor of Marketing and the Director of the FAU Center for Services Marketing & Management. His almost 20 years of business experience in sales, sales management, and marketing, which, combined with his academic qualifications, enable him to have a distinct perspective on research and teaching. Andrew's areas of research interest include service innovation, service design, and customer/patient experience, almost exclusively conducted in the health care industry. Andrew is also a highly respected and successful teacher and presenter who specializes in Customer Relationship Management, Service Marketing and Management, and Customer Experience topics.
Andrew S. Gallan, Ph.D., is an Assistant Professor of Marketing and the Director of the FAU Center for Services Marketing & Management. His almost 20 years of business experience in sales, sales management, and marketing, which, combined with his academic qualifications, enable him to have a distinct perspective on research and teaching. Andrew's areas of research interest include service innovation, service design, and customer/patient experience, almost exclusively conducted in the health care industry. Andrew is also a highly respected and successful teacher and presenter who specializes in Customer Relationship Management, Service Marketing and Management, and Customer Experience topics.