Women in Customer Success Podcast
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. You’re going to hear from the ladies who are on their own journeys and want to share their learnings and strategies with us. You’re going to be inspired.
Women in Customer Success Podcast
96 - How to Develop Soft Skills for Thriving Customer Relationships - Shruti Sharma
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
Text us your questions and thoughts!
This episode is proudly brought to you by Vitally.io, the leading all-in-one customer success platform. Visit vitally.io/women today to schedule your demo and get your Airpods.
In this insightful conversation, meet Shruti Sharma, Customer Success Advisor and Consultant. Shruti shares her journey to customer success, starting from her background as a product manager to becoming a sales engineer and ultimately pursuing a career in customer success. She discusses her passion for working directly with customers and the joy of making a direct impact on their growth.
Whether you're a seasoned professional or just starting your career in customer success, this episode is packed with insights and practical advice on building your soft skills acumen - a crucial skill set anyone working with customers will ever need. So grab your favourite cup of coffee, get your trainers on and have a healthy walk with this conversation with Shruti Sharma on the Women in Customer Success Podcast.
Fun facts about Shruti:
📍 Shruti is based in Newton, Massachusetts
✈️ Her last travel was to Europe 🇬🇧 🇫🇷 🇪🇸
💃🏻 Shruti also teaches Bollywood dancing! 🔥
In this episode, you'll learn about:
💎 Shruti's career journey from product management into Customer Success and entrepreneurship
💎 Career lessons
💎 Soft skills are crucial for business relationships
💎 Strategies for developing soft skills
💎 Shruti's unique approach as an advisor and practitioner
Shruti's top soft skills every CSM should have:
🌟 Empathy
🌟 Communication
🌟 Time Management
🌟 Adaptability
🌟 Open-mindedness
Follow Shruti Sharma!
__________________________________________________
About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Follow:
Women in Customer Success
- Website - https://www.womenincs.co/podcast
- LinkedIn - linkedin.com/company/womenincs
- Instagram: https://www.instagram.com/womenincs.co/
Host Marija Skobe-Pilley
- LinkedIn - https://www.linkedin.com/in/mspilley/
Check out our Courses:
- The Revenue CSM - https://womenincs.co/the-revenue-csm