PROFITABLE HAPPINESS®
How do leaders and their companies achieve high performance and profitable cultures by encouraging employee happiness? This is the core question and the Profitable Happiness™ Podcast has the answers. My name is Dr. Pelè ... welcome to the Profitable Happiness™ Podcast.
PROFITABLE HAPPINESS®
229: Turning Employees Into Customer Magnets, With Jill Raff
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Dr. Pelè
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Season 5
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Episode 229
According to Customer/Employee Experience expert, Jill Raff:
"There’s a simple mistake most companies make that leads to lost customers and lost profits. Most companies have one MAJOR misconception that leads to lower customer satisfaction, poor ratings, and ultimately going out of business. They think that a good customer experience starts with the customer...In reality, it starts with your employees!"
In this episode, we meet Jill Raff who is the Authority on EX2CX™, Employee Experience-to-Customer Experience. Jill is a Consultant, Speaker, Show Host, Author, and Expert on How To Turn Employees Into Advocates and Customer Magnets.
The best ways to connect with Jill Raff online are:
Website: https://www.jillraff.com/