The Tune Up | Ep. 07 – Shop Downtime: Fill Up or Skill Up?

In this episode, we discuss the macroeconomic trends that impact the auto repair industry, what to look out for, and what to do about it.How can shops reframe seasonal downtimes as an opportunity to improve overall shop performance somehow?Should shop owners look inward and incentivize technicians to learn a new skill or pursue a certification, or look outward and build up customer relationships to encourage shop loyalty, trust, and repeat business?