In the first episode of our brand new podcast series, "The Next Paradigm of Outsourcing," we welcomed Dr. Martin Fahy to share his insights on the Australian BPM landscape. 
During the discussion, Dr. Fahy spoke about the change in mindset brought about in the BPM landscape in Australia due to COVID and its aftermath. 
Dr. Martin highlighted the need for organizations to rethink the service models and consider the scope and importance of automating industry processes to gain optimum efficiency.