Ashley & Katrine's Infinite Revenue Playlist
Not your average revenue podcast; Ashley & Katrine’s Infinite Revenue Playlist is your new work bestie. Through conversations with other women in the revenue space, Ashley and Katrine get candid about their unique experiences, help women tackle challenges in the workplace, and uncover ways to grow as revenue pros. Maybe you’ll learn a little, cry a little, laugh a little, have an epiphany, or at the very least, get a killer playlist to listen to while you work. Being a woman in this industry is wild — let’s talk about it.
Ashley & Katrine's Infinite Revenue Playlist
Navigating Tough Conversations with Confidence — With Kate Reed
In this episode of Ashley and Katrine's Infinite Revenue Playlist, we welcome to the stage Kate Reed, Head of Customer Experience at Commsor, an expert on handling tough conversations.
Whether you’re dealing with a difficult customer, discussing sensitive topics with an employee, or trying to manage upwards, Kate reminds us that maintaining confidence and the right mindset is key.
Kate has a diverse professional background that includes everything from being a music journalist, to sales, to marketing, and then of course, Customer Success. She has over 10 years experience managing enterprise and mid-market clients, including 6+ years in the Customer Success field. Kate leaves a legacy at various companies like Hubspot and Commsor by building end-to-end customer experiences through holistic, consistent and integrated journeys for customers.
Part of building a successful customer journey is learning to handle tough conversations which Kate dives into in this episode. To navigate any difficult professional situation, Kate educates listeners on confidence, effective communication, and bringing your authentic self to the workplace.
Listen to the episode and take some of Kate's confidence with you!
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