CX Broadcast
Welcome to The CX Broadcast - the podcast by Zonka Feedback that dives deep into the world of customer experience. We've got a collection of fascinating stories and discussions with CX experts from all over the planet, and we're itching to share them with you! Our lively banter and thought-provoking insights will keep you on the edge of your seat, so get ready for an experience you won't soon forget. Strap on your headphones and get started.
CX Broadcast
Increasing Customer Retention in Economic Uncertainty - The CX Broadcast with Anubhav Mehrotra, Vice President - Customer Experience at Tata 1MG
•
Zonka Feedback
•
Season 1
•
Episode 1
In this episode, we uncover how customer expectations have transformed amidst the current economic climate, highlighting new priorities and preferences. We also examine the importance of customer retention, particularly in times of uncertainty, and unravel its impact on overall business performance. Additionally, we discuss effective strategies for improving the customer experience, emphasizing the role it plays in increasing customer retention. Join us as we uncover the secrets to creating personalized experiences that foster customer loyalty and drive business success.