In the latest edition of Travel Leaders Podcast, Caroline Bremner, Head of Travel Research speaks to Karen Simmonds, Founder of Travel Matters, a boutique travel company. Karen shares her inspiring story of how she started her business, now in its third decade, discussing the highs and lows. Karen discusses how authenticity and sustainability are part of their DNA, the importance of people and partnerships, and her hopes for COP26 to drive a green recovery. Finally, feel uplifted by Karen’s three reasons to be cheerful in 2021.