Unlocking True Potential + Resiliency with Rich Ingram

Can you imagine competing in a triathlon with no functional brakes? Picture the rush of adaptability, the sheer force of willpower, and the mental breakthrough that such a situation demands. In today's episode, we recount this incredible story to highlight the essence of resilience and the transformative power of embracing discomfort. By pushing through our mental limits and stepping into uncomfortable situations, we reveal how these experiences prepare us for life's toughest challenges and unlock our true potential.

Inspired by the powerful narratives found in books like "Undaunted Courage" by Stephen Ambrose, we delve into a personal journey of growth and purpose. Drawing from experiences in the military, including overcoming PTSD and career-defining moments, we discuss how these challenges shaped a transition from owning an insurance agency to becoming an endurance athlete and motivational speaker. This chapter illuminates the profound impact of leadership, motivational words, and recognizing the signs that guide us toward our true calling.

Leadership isn't just about guiding a team; it's about building intimate, meaningful relationships with those you lead. From setting clear action plans to providing constructive feedback, we share practical strategies that foster loyalty and high performance. This episode concludes with expressions of gratitude and an invitation to join our community for more resources and future episodes. Ignite the resilience within you and stay connected as we continue to explore the themes of growth, leadership, and purpose.

Transcript

Speaker 1: 0:06

In the grand theater of life. We all seek a comeback, a resurgence, a rekindling of our inner fire. But how do we spark that flame? Welcome to Reignite Resilience. This is not just another podcast. This is a journey, a venture into the heart of human spirit, the power of resilience and the art of reigniting our passions.

Speaker 2: 0:30

But that's the mindset that I started to take and it just became innate in me. And the innate part is part of the process which is chasing discomfort. You know, I, and that's why I love ultra, uh, ultra marathon and endurance sports and I think everybody should do them. So many people are, oh, I couldn't do that. You're right, you can't, because you keep telling yourself you can't. But it's just like anything else, like I'm, I'm not gonna. I remember when I was in, you know, ninth grade, I wasn't at the, at the, the number number one bench putting on 345s at the end. You can't start there.

Speaker 3: 1:09

You can't start at that point. Yeah, exactly.

Speaker 2: 1:11

Yeah, but it's all in our heads and I always tell this story about when one of my races I was doing it was a triathlon, it was a relay race in San Francisco, which means that there was one swimmer, one cyclist and one runner, each different, and it's such a cool race.

Speaker 2: 1:33

So our swimmer, she is such a badass I think she just went back to the Paralympics for swimming. But you take a boat out to the island, to Alcatraz, and you jump off, swim across the bay and then you come into the transition, and transition is where you hop on your bike, put on your running shoes or whatever. So I'm in transition and Melissa comes in and I take off. Right when I'm exiting transition, my brake cable snapped and I'm like fuck. And the volunteer's like what are you going to do? You gonna do. It's like fuck it. I didn't come here to watch and so I had flown from atlanta to san francisco, so I just took off and I was so scared the entire time because you know I mean san francisco, that's just undulating yes exactly, yes exactly.

Speaker 2: 2:23

And so I had to. I tried to use my toes, like my cycling shoes, to break, but I mean, you know how well that works. And then I'm getting started to get holes in these things and and I ended up beating 30 professional cyclists. Now, mind you, they were doing the entire race right, like they had just swam a mile or whatever. It was. Um, but that experience transformed me into a different level of racing and cycling, because had I not had I breaks, I would have never learned what I did turning at those high speeds or you know, maneuvering and all these different things. I mean, it literally threw me into a different bracket.

Speaker 2: 3:09

That's what we have to figure out within ourselves is what are these mental breaks that we have that we can remove? Because, you know, I just started doing some physical therapy at this it's called the Run Lab, some physical therapy at this, um, it's called the run lab and just to work on my, my, my gate, my form, and they're like, oh, how many miles do you run a week? You know, I think I was like 74 or something like that. And you're just like, oh, my God, I could never do that. And I'm just thinking, like you talk about mental breaks. That's the perfect, perfect example. And when we sit around the table and this happened a lot when I was, I worked for a large corporation and in oil and gas oil and gas a lot of old salty dudes and they've been around for a while and that's how we've always done it, you know, and so literally it will. I mean it's harder than getting a bill through Congress to get them to see things differently.

Speaker 3: 4:12

You cannot do it the way that they've always done it. I got that answer so many times, yes, yes.

Speaker 2: 4:20

And you know, and I have a talk on leadership which I won't get into, but the biggest thing is is that I felt it was my job to show them, you know, and get buy in of this, and so I went overboard with it and I mean, but I started with building the relationship. And so the reason why I bring that up is because initially, you know, I was warned that, hey, this manager was brought in, this person was brought in. We had this guy like you're facing a tough crowd here, and so you know, it's problem solving. And when you don't just allow your mind to take it anywhere, anything's open, right, let's just look at it with. We could do anything, nothing, no hindrance. How will we go about doing this? And then we can kind of figure things out from there.

Speaker 2: 5:14

Now, of course, I'm not going to talk absolutes. I couldn't bench press this house if you were going to tell me to do that, but you can always figure things out. And so that's where I get to the process, part of pursuing discomfort, because when you can start with that purpose, the true motivator have the right mindset. And now we go back to looking at that emotional threshold right which we want to raise it. We want to take it from right in front of us to above here, because we can fall or rise within that. But we want to move the whole thing, and the way that we do that is we do uncomfortable things so that we are used to being uncomfortable, so that when adversary strikes or whatever it is, we're used to that. It's just another part of the process. And as soon as we know that the pains and gains are equitable, what we're feeling whether it be anxiety, depression or we're not cut out for this, that we bite off more than we can chew, the stress of sales or being a project manager not being able to. You know the time constraints, money, all that stuff, whatever that is. You now know what you are feeling right now. There's not a clinically sane person in the world that hasn't felt the same exact way at some point in time. You are not alone. I'm not saying that, hey, buddy, suck it up, but it will lose its power, right, but it will lose its power, right.

Speaker 2: 6:49

I don't like to put labels or label them negative, because I don't think they're negative. I think they're telling you something, but they lose their power over leading you right. You can identify them and you say, okay, well, what is this telling me? Why am I feeling this way? Am I doing what I should be doing right now? Are there some things that I could change to maybe be in another step? Whatever it is, and then boom, you're back in the game, and that's what I mean by you know.

Speaker 2: 7:21

For me, that's what ultra marathon is. I call it challenge immersion. Challenge immersion is you are finding this ambitious target, this ambitious goal, this ambitious challenge project, whatever you want to call it, but it needs to align with what you believe is. You know. It needs to align with something that you identify with, or your purpose, and but you identify that. So, again, my example is ultra marathon. Okay, I have a race in four months. I immerse myself in getting to that point.

Speaker 2: 7:54

Now, look, I still have a job, I still have all these other things to do, but I have to make sure that I get something in today that's gonna progress me forward and growth towards that challenge. And what starts to happen is you will get it done, because you have to get it done. You can't not get it done, and now you are used to being. You have to be intentional with all of your time to get everything done.

Speaker 2: 8:21

So everything else that's just coming at you, whether good or bad, it's just yep next, yep next, work, this one next, and it's just all part of the process. And that's what you have to remember as well. About failure is not about the product, it's about the process, because the process, all the process is, is a formulation of your habits and that's as we know from James Clear. That's who you are, right and so, nonetheless, that's what I learned throughout this whole process in the military. So I deployed three more times as an amputee and I got out a second time as a captain. And look, the leadership lessons that you learn in the military. I mean, you come from leading 40 to 100 people as a captain and you join the civilian world and things that we notice in the civilian world is that you know we have battle drills in the military and we train those battle drills.

Speaker 1: 9:18

Not until we get them right.

Speaker 2: 9:20

But until we can't get them wrong and you often do not see that in the civilian world Now we have procedures and processes and stuff like that, but how often do we train for when things go wrong? I've seen I don't know how many times leaders and when I say leaders you know whether it be managers of facilities or whatever something go wrong in a plant and they run to it. They just took out every bit of empowerment that any of their subordinate leaders had because their boss just ran to it. Well now, oh God, well, the boss is there, I got to get there. So now we have how much on our payroll standing over there at this problem.

Speaker 2: 10:20

Why can't we just give that shift lead, that first-line supervisor, say five things hey, protect life, property, further damage and communicate with me. That way I can talk to certain stakeholders about what's going on. My safety guy can talk to the levy board or the Corps of Engineers, whatever it is. Now everybody can do their freaking job instead of we freak out and run to it because we hadn't trained it. Right Now we in those environments you have what's called an incident command structure, which and and it's always every time it's like someone at an executive level that has to tell him, hey, this needs to be set up. You know it's like, hey, why don't you give them power? Because I tell you, as soon as you put that dude that was on the ground on a phone call to to brief what he did that first line supervisor to an executive, that guy's not leaving, you just gave him hope that he can be in that leadership position. Even you just gave him hope that he can be in that leadership position and so that's huge.

Speaker 3: 11:20

I think that's huge because those are opportunities that wouldn't necessarily just open up yeah 100 percent, and that's what we have.

Speaker 2: 11:26

That's what we have trouble with in the civilian wars retaining our people because we don't know how to properly lead them, we don't know how to give them direction to where they have. Buy in, how you know, they're saying on a sunday night hey, dude, I can't wait to go to work tomorrow and see what rich has for me. Like, oh, my god, this can be awesome. I can't wait to go to work tomorrow and work with my crew on that project that we have. And I should be saying the same thing, right, I should be reciprocating the same thing. I can't go wait to go to work tomorrow, so so I can get natalie this, this and this man, I'm gonna watch her, she is gonna watch it. And get Natalie this, this and this man, I'm going to watch her, she is going to watch it.

Speaker 2: 11:58

And you know it has to be reciprocated in that manner. So I know it's kind of tangential on getting into the leadership part of it, but I, you know, I want the listeners to know that the military you don't, you don't have to lose your arm to learn certain things. The military can teach you those being having all of your appendages. But, um, you know, leading, leading with a military mind in a civilian organization is definitely a benefit.

Speaker 1: 12:30

Um, so, that being said, that's, uh, you know a little little bit about my story, a little bit about my journey, where we went, um yeah, I love listening to this whole story from the time when you came back and moved in back at home before you were going to boot camp and your, your dad, gave you that regiment for each day and the reading books one book a week. I'm assuming outliers was one of the books that you read, Cause you mentioned outliers like multiple times. Your dad was an outlier. You were an outlier. Was that one of the books? I know?

Speaker 2: 13:03

I don't. I don't think that book was out then okay, you're probably newer.

Speaker 1: 13:07

You're right, you're right maybe you could have written it exactly you could have.

Speaker 2: 13:13

You could have written it you know, I, I just I knew, I knew that my dad was different, um, but but uh, you know that whole product he graded my book reports, by the way I mean, he graded them but but you know, the first few weeks were difficult, because my buddies would call me hey, man, let's go, let's go drink, let's go blah, blah, um. But but you know, after a while I wasn't reading one book a week, I was reading several books a week.

Speaker 1: 13:37

I mean mean like couldn't get enough.

Speaker 2: 13:39

Um, undaunted courage is a book I read um during that period that I will never forget Stephen Ambrose, just, uh, you know, phenomenal book, um, but but, yeah, you know, that's, that's one of the things he taught me and that's one of the things that I learned in, you know, without him telling me that he showed it to me and he let me, he let me live in a tent, you know, to figure that out and and look, and it wasn't easy, I fell into um, and I still do. You know I suffer from. Ptsd is something that, uh, you know, always said we've never arrived, right, we, we. As soon as you think you've arrived, you might want to turn a look around and you might be alone, um, but uh, you know, we're always in process, on on our journey. And so, you know, I went through some rough, rough patches.

Speaker 2: 14:28

Old habits were hard to break, you know, um, I'll part, being a party animal was kind of hard, but I'd say, towards the end of my captaincy, you know, after my third deployment, that's when I realized there are certain things that I wanted to do in the military that, like, I had to get raw, I had to get real myself and say, like, dude, these things are not, are not going to happen. You know, I wanted to. Just I wanted to be a direct action operator and the military wasn't ready for that and maybe I would have never made it anyways. But I like a shot, right, um. So, you know, I kind of started falling into some bad habits, got got to a brutal bar fight, um, and uh, I was fortunate enough that, uh, I didn't um lose my commissioner or get court-martialed um yeah, I was fortunate enough that I did not get a felony criminal record.

Speaker 2: 15:21

Uh, you know, so, um some fortunate things. But you know, after that fourth point, it was time to say, hey, look man, um, we, we did our thing. Let's uh, let's start a new chapter and see what's out there.

Speaker 3: 15:35

I love it. That's huge. Well, rich, you talk about like the three core pieces of your formula and I love that when you talk about the purpose, the mindset and the process. Going back to the purpose piece, that motivator that you uncovered for yourself, was it when you were casting with your cousin or was there another moment where you had that realization of I'm here for something bigger? And it's a motivator in every context of life? When did that happen for you?

Speaker 2: 16:05

I think I've always kind of known it somewhere. But I remember right before we were going to deploy, before I lost my arm, a guy came up to me, a soldier, and you remember, this is the National Guard, and we were the first one, because back then National Guard units weren't part of what we call the R4Gen cycle and so that's the units that are available to deploy, and so we were the first National Guard brigade to get into that cycle, back in under Rumsfeld, and so you saw a lot of attrition coming out of the national guard, because it was just a beer drinking, barbecue and weekend deal.

Speaker 2: 16:44

Right and now you gotta, hey, you gotta go fight. So and I'm not saying anything against this guy, cause he was a great, he was a great dude, but he was like 60 something and I mean, and they told him they're like, well, yeah, we, we get it, get it Right. But he told me he said I wish you the best of luck. I want you to know that you have an aura about you and people are going to follow you. You remember that and it always just kind of stuck with me, because I do think you know if I'm not drinking or getting punched in the face, which that's been years removed now.

Speaker 2: 17:22

Okay, those, those experiences are behind it. But hey look, they're growth, growth experiences, you know. But you know I do love to motivate. I love, you know, trying to be the best that I can be. I love the challenge, and then also it just goes down to being intimate with your people. That's what true leadership is. And so, through the military, that's when I kind of started identifying it. But I'll also say, you know, mom's no best, and my mother-in-law and my mother, like they each said, like you, were kept alive for a reason. So, whether you're spiritual or whatever, um, I truly believe that.

Speaker 2: 18:04

And I had ran a race and someone asked me this, you know, several years ago, dude, when are you gonna write a book? And I'm like I don't really think about that. Um, but it kind of got me thinking, like man, because at the time I owned an insurance agency from scratch and you know, I found out that we did really well, sold it profitably, but I found out that I would rather cut off my right arm than continue to sell insurance. So I got out of that and that's how I ended up doing what I'm doing now. I just I followed that passion and there were kind of like little nuggets that kept getting thrown at me and I was like, man, that is where my heart is, you know, and so, anyways, yeah, that's kind of I don't think there was a defining moment for it, I think it was just, you know, opening my eyes to some of the songs, beautiful you know, opening my eyes to some of the signs Beautiful, Beautiful.

Speaker 3: 19:00

Well, talk to us about being an like an endurance athlete.

Speaker 1: 19:06

So you're doing ultra marathons.

Speaker 3: 19:08

You, you have a race that's here on the horizon.

Speaker 1: 19:11

next month Is that right August Yep.

Speaker 2: 19:19

Well, I have one next month too, but, yeah, the the big one. We, you know, we, we label them a, b or C races. So, um, your, your big races, your a race. So I have my a race is, uh, um, out to in Leadville, Colorado, near near you guys. So, yeah, that's going to be fun.

Speaker 2: 19:32

But I'll tell you the thing I'm a huge advocate for physical fitness and um, but, but not just like, oh, I run three miles every day or whatever it is. But setting an ambitious target, a race, a goal, if you can't run, you know, hiking, whatever I say, you're going to go rim the rim in the canyon or whatever it is. Hey, you know, I'm a hiker, challenge yourself. But you have to set a goal and you have to know what that goal is. Whatever it is, by this date I'm doing this. Now, build your plan. And every day you're getting closer and closer to that. Because when it's built around physical fitness, so many other things happen that now I have to make sure that I'm getting enough sleep to recover Well, I have to make sure that I'm eating correctly to recover, well, you know, and and it's time consuming right. So now I, well, I have a job, I have three kids and and so now I have to be intentional with all this time. It is directly correlative to how you operate in the job, right?

Speaker 3: 20:40

Every other area of your life? Yes, absolutely.

Speaker 2: 20:43

That's why I don't separate it, I don't look at it and whether you want to say a semantics or not, but I don't look at you know, work, work in life is two different things, because you cannot operate in one way without there being some kind of overfill in how you operate in another. So if you're not, you know if, if you're thinking that, oh, I'm just like, and then I'm gonna be a slob on the couch or whatever it is, it doesn't work like that right right nonetheless, like that's.

Speaker 2: 21:13

That's why I like ultra marathon and and also I I mean it's every day there's a different challenge while you're out there on the trail. You know I'm, I'm here in Austin, texas. I mean here lately I did a run and it was 108 feels like temperature, yeah.

Speaker 3: 21:29

And it's only June, like that's.

Speaker 2: 21:33

Yeah, thanks for reminding me. But that hey, look, that's awesome, I'm spending August out in Colorado. Thanks for reminding me, but that hey, look, that's on, I'm spending August out in Colorado, I'm coming out perfect. I was gonna say then it just makes a turn after that, it's fine, it's short, it's.

Speaker 3: 21:47

And what did you say? You are a challenge seeker, or what? Chasing? Chasing the discomfort yeah summers in Austin will give you that opportunity that's right to overachieve.

Speaker 2: 22:01

Yes, yeah, I love it, that's awesome yeah, but that that you know pursuit of discomfort um yes if you can train yourself to. Oh, I think I want to do that. Hold on, stop yourself, don't do it. Do the opposite of whatever you're just about to do. You're about to check your notifications for your Instagram. Just don't Wait five seconds. But little things like that it builds up. So, anyways, there can be lots of different ways that you pursue that challenge, but it will raise your emotional threshold, that's for sure.

Speaker 3: 22:36

Yeah, I love it. Well, you, you touch on a big piece and Pam and I talk about this when we do our coaching and training with our clients. And it's when we talk about this work-life balance and we all we don't buy into it because we look at life holistically, with all eight components of your life collectively, and we want to extract this one piece of the pie, the work piece of the pie, and compare it to everything else. Right, and how we're showing up in every other area and we often say stop trying to compare that one slice to the other seven slices that are left in your life. But I love the direction that you say like, if you're showing up half-ass in your health and wellness and wellbeing, you're probably showing up half-ass in some other areas as well. Right, you're not a hundred percent all in in in all of those areas or in a few of them, because it's going to trickle over. Yeah, I think that's huge.

Speaker 2: 23:32

Yeah, absolutely Right. And and you know, even when you look at it, just just the the, the physical benefits on your body from physical fitness. I mean you can think more clear, I mean your self-confidence is raised. So there are all these mental benefits as well. You are sick less generally you know, um, you, you become more durable, right? So, when you're out there cutting the grass and you but this is a funny story literally, uh, I'm, uh, I'm eating, eating much more, but as long as you know.

Speaker 3: 24:13

I'm hoping that there are no reptiles or amphibians and part of the story. But continue?

Speaker 2: 24:17

No, they're not. My buddy was doing something with his back. I was like you all right man. He was like, yeah, I don't know, I pulled my back, did something and then he started laughing. He was like BT is not at work today. That was the regional general manager day. That that was the uh, the regional general manager. He was not at work that day because he sneezed getting out of bed and threw his back out and had to go to the doctor.

Speaker 3: 24:45

Well, I wish I could laugh about it. Um, but I've been there, I am oh man, you gotta limber up. Oh my gosh, exactly I I actually had that experience a few months ago, when I was traveling. I was on the road and I said you guys forgive me, I can't turn around. My back is killing me. I just got out of bed.

Speaker 2: 25:09

There's a difference in having a crick. You know like I'll never forget one of my sister's softball tournaments, I had to sleep on the floor. I don't know, but I slept in the bathtub. I was like 10 and I woke up and I remember I could. I had to turn my entire body you know, and so we're sitting in the stands.

Speaker 2: 25:28

I'm around all these strangers and I just looked like this you know like I'm freaking people out the way I'm doing, but but you know, I mean like this is a 64 year old man. I mean I he had that's awesome.

Speaker 1: 25:44

I am not 64 but I had a very similar experience so some things are just too close to heart, to home.

Speaker 3: 25:51

I'm like I I I'm not there yet I think I can laugh about it later.

Speaker 2: 25:55

Yeah, yeah but, but you know I mean. So the point is there's so many benefits, not just the ones that are relational as far as your structure and what you're trying to achieve, but also just, I mean the health benefits alone. Jesus, look at us. You know we just moved from New Orleans, which you know amazing cuisine. We just moved from New Orleans, which you know, amazing cuisine, but we're always the, you know, the most unhealthy state in the country.

Speaker 3: 26:31

Generally behind Mississippi and Texas.

Speaker 2: 26:33

South Dunn really got it going on, which you guys are always like number one, we are, we are, yeah, exactly Every year Y'all got something figured out.

Speaker 3: 26:40

So, anyways, definitely it's because we're always sprinting to get outside as soon as the weather is nice yes and those snowbirds. Even when the weather is not nice, they're sprinting to get outdoors.

Speaker 2: 26:47

We just love being outside yeah, yeah, oh man, y'all can take that cold weather ice we don't like that, we don't, we don, we don't talk about that.

Speaker 3: 26:57

We sprint to leave the country when that rolls in.

Speaker 1: 27:01

We head to warm places.

Speaker 2: 27:03

I'll hear you Exactly.

Speaker 1: 27:05

Yes, oh my God.

Speaker 3: 27:08

I love it. Well, rich, we're wrapping up on time, but I'd love to hear. You have served in leadership for Fortune 500 companies. Are there any additional tips, tools or pointers that you would give to individuals that are in that leadership role, if it's a team lead, an organizational lead, c-suite, if they're just the leaders of their household, because I think oftentimes people forget when you're in that leadership role, it's not because it's by assignment or title. People are constantly watching you and looking up to you. What advice would you give to those individuals, given your your experience so far?

Speaker 2: 27:41

My biggest thing is you have to be intimate with with the people that are following you and you have to show them that you care and the way that you do them. Same framework. You know I'll call it raw resilience, purpose mindset process. We call it counseling in the military. A lot of civilians call it one, one-on-ones or whatever you want to call it. Counseling in the military. A lot of civilians call it one-on-ones or whatever you want to call it. But you need to help them find their purpose, train them on having the right mindset process but also figuring out where they want to go in their lives, in both their personal and professional careers. And then you know the military does it right. We have a counseling form and so and this is, and I train this I've trained folks in my civilian, you know, when I was in leadership roles and nonetheless, we always start off with an agenda, right, and then we start off with an action plan.

Speaker 2: 28:39

So I want to figure out like, where am I subordinate? What am I subordinates trying to do? What's their one, three, five-year plan, long-term plan? Okay, now let's get an action plan. They're not leaving until we get an action plan. Or, if it's a Monday, you have two days to get this action plan back.

Speaker 2: 29:01

I'm setting an outlook for three o'clock on Wednesday and we're going to meet again. There's a follow up with everything, and so not only is there an action plan that they're going to follow, but there are leader responsibilities, and so what are you going to do to help them? And then you have to schedule another follow-up. How often are we going to check in on this individual to make sure that they are reaching their goals right? So either on track and I'm helping them get on track or am I having a regular periodicity, whether it be quarterly or whatever to talk about their performance, whether it's negative, positive, whatever it is? People need to know, they deserve to know. But when you do that, you are showing you care and people will follow you. But you have to challenge them and you have to let them fail. You have to give them trust and the opportunity to allow them to fail, and then you can't be mad at them about it. You got to let them right.

Speaker 3: 30:08

And so you know. There was one other thing that popped into my mind, but it blew out the other end while I was thinking about it. That's okay, if it comes back to you, we'll just bring it back in. Pam and I are great at chasing squirrels, so if you need to bring that back in, but I think that's a huge piece, and I actually have had this conversation with leaders here recently.

Speaker 3: 30:27

Oftentimes leaders that are overseeing a team or an office and you have someone on the team that's producing well or they're performing well, consistent, no curve balls. Those are typically the individuals that are forgotten that or they just don't feel the need to check in on them. And I think that you know, charging the leaders with this responsibility, that not only are you checking in to understand your team members' goals, both short and long-term, not for your fulfillment or the company's fulfillment or the bigger picture, but for their own personal fulfillment, and then holding yourself accountable and I'm going to follow up again in a week or in three months or once a quarter, or whatever that may be, it's got to be like that?

Speaker 2: 31:07

Yeah, because we see, you know. And here's another thing, and I know we're running short on time but we see too often in the civilian world the individual who does have that high level of technical prowess. So let's say we take that engineer who is leading a team of 10, whatever, and he's doing a great job, he's crushing it, and we promote him to be the facility manager of 150 people. That's a big difference, it's huge. What leadership, training and education did we give that individual? Because the only thing that he knows is what he has received. And so, you know, that's one of those biggest things is we have to as soon as you sit down with the person, because we're going to talk to people, our people, every, every day. But when you make it formal and you get it in writing, that's another thing, and people are always nervous to do that, but it shows your subordinates that you are serious about them.

Speaker 3: 32:12

They're invested in them Exactly.

Speaker 2: 32:14

And I don't know how many people have told me, like, dude, you're the best boss I ever had. And the only reason I bring that up not to toot my own horn, but it's because of what the military told me. I literally in the civilian world, would use a DA form 4856 to counsel my people. That's an army form, but I would just go down the line and I use my calendars for follow-ups and hey, you know people will stay with you if you can show you care about them.

Speaker 1: 32:47

And I think it's you know, it's those needs that people have the significant certainty, freedom and esteem. And if people feel like they're significant, if they feel like you care and you're showing up not only for yourself, the company, but also for them, you will have the most loyal, hardworking people underneath you, working with you. Lead by example. It's beautiful, yeah.

Speaker 3: 33:09

There you go, I love it. I love that. I love it. Rich, do you have any final thoughts that you'd like to share with our listeners? Do you have any final thoughts?

Speaker 2: 33:18

that you'd like to share with our listeners. Well, only one, one other thought. Um, I and it's not, it's not really a thought, but I wanted to say something about, um, warriors in quiet waters. Can I do that?

Speaker 3: 33:29

Yeah, please do, yeah, okay.

Speaker 2: 33:31

So if, if y'all go to my website, rich Ingramcom, you'll see a banner at the top. In that banner I'm trying to raise money for a veteran nonprofit called Warriors and Quiet Waters and that's my fundraising page. But this organization, they, they're amazing. They take these veterans, they'll take them on, like we, weeks long fly fishing trips out to Bozeman, montana. They do elk hunting trips. But the biggest thing about them is they have an alumni program. It's not just a hey, we're bringing you out here and say, lovey, you know, we're just going to use you for some marketing, to get money. They, they, they have an alumni network that is forever. So these veterans are getting this re, you know, reintegrated, trying to learn something new, using the outdoors in our world, our environment, as a tool to, you know, kind of get back into society in a positive way. And yeah, I just can't say enough about these guys. If you go to richteamcom and you see that top, that black banner at the top, support those guys.

Speaker 1: 34:30

Appreciate it. We'll put the link in our show notes so that people can go right to it. Exactly, I love that.

Speaker 3: 34:37

I love that, and actually a few months ago my partner and I had the opportunity to tour Project Healing Waters headquarters in Colorado. And so similar mission kudos to the work that you guys are doing. We will absolutely put the direct link and send everyone over your way the work that I think that there is a great need in that space and what a great outlet to share For sure Better together.

Speaker 2: 34:59

That's it.

Speaker 3: 35:00

Absolutely.

Speaker 3: 35:01

Oh my gosh Rich. It has been an absolute pleasure, thank you, thank you. Thank you for taking the time out of your day Absolutely, and thank you for sharing your story and your insight. It is very much straight to the point. If we're looking at his formula, we're looking at our purpose, our mindset and our process those top three and bringing it back to those. If you take it through that formula, I feel like you should land on decisions that are moving you in the right direction, or at least moving you. I guess there are a lot of people that aren't just moving.

Speaker 1: 35:32

Yes.

Speaker 3: 35:33

They aren't even moving yet, so moving you in the right direction. So thank you, rich, we appreciate it.

Speaker 2: 35:37

Thank you, You're welcome. Thank you all ladies.

Speaker 3: 35:39

Absolutely. If you guys are looking for more information about Reignite Resilience, head on over to our website, reigniteresiliencecom, or follow us on Instagram and Facebook. We'd love to hear from you. Until next time, we'll see you soon. Thanks, guys, thank. Thank you for joining us on today's episode of Reignite Resilience. We hope that you had amazing ahas and takeaways. Remember to subscribe on your favorite streaming platform, like it and download the upcoming episodes, and if you know anyone in your life that is looking to continue to ignite their resilience, share it with them. We look forward to seeing you on our future episodes and until then, continue to reignite that fire within your hearts.