Soft Skills Mastery: Competitive Advantage in Client Care with Edward Bunn

In this episode, we learn from special guest Edward Bunn of ACSI, who shares his leadership expertise on leveraging soft skills to better serve clients and gain a competitive advantage. Discover practical insights on flexibility, adaptability, self-awareness, and emotional intelligence, while exploring how tools like personality tests can enhance employee retention and recruitment. Tune in for actionable strategies to empower your team and elevate your client care approach.