Senior Living Options and Expert Tips for The Assisted Living Search Process
Sep 21, 2023Episode 14
Sherri Lund & Cassy Eriksson
Join us in Episode 14 as expert Senior Housing Guide Cassy Eriksson walks us through exactly how a seamless senior living transition works.
You’ll learn:
Why you don’t want a huge list of assisted-living options
The surprising thing to know about sudden cognitive decline and UTIs
How fast can someone be placed in an assisted living facility after a health emergency?
What the different types of assisted living facilities are
And more.
Join us in this episode as we welcome Cassy Eriksson, the creator of Seamless Senior Transitions, who serves as a Senior Housing Navigator specializing in helping families find the perfect residential senior care solutions. Whether you're exploring assisted living or memory care options or planning for the future, Cassy's expertise will provide you with essential guidance. Learn about the training and certification required for assisted living professionals, the difference between social and care model assisted living, and when it's time to seek the assistance of a senior living consultant.
WATCH ON YOUTUBE: https://www.youtube.com/watch?v=4M4tWuFeCkk Timestamps 3:09 What is Seamless Senior Transitions? 4:37 How to research assisted living and long-term care options near you 8:24 Training and certification for assisted living professionals 10:51 Process of working with a senior living specialist 11:25 Activities vs. instrumental activities of daily living (ADLs vs. IADLs) 13:00 Social model vs. medical care model assisted living 16:39 The stair-step approach to senior living transitions 17:51 What is residential assisted living and are group homes licensed? 21:58 Senior downsizing, probate, and estate planning
Disclosure: The information shared on The Probate Podcast is for educational and informational purposes only and does not constitute legal or financial advice. We strongly recommend consulting with a professional for advice specific to your situation. If you need help finding a professional, feel free to reach out to us at www.willowwoodsolutions.com/contact.
Please consider kindly rating this show so others can find it!
Join us in Episode 14 as expert Senior Housing Guide Cassy Eriksson walks us through exactly how a seamless senior living transition works.
You’ll learn:
Why you don’t want a huge list of assisted-living options
The surprising thing to know about sudden cognitive decline and UTIs
How fast can someone be placed in an assisted living facility after a health emergency?
What the different types of assisted living facilities are
And more.
Join us in this episode as we welcome Cassy Eriksson, the creator of Seamless Senior Transitions, who serves as a Senior Housing Navigator specializing in helping families find the perfect residential senior care solutions. Whether you're exploring assisted living or memory care options or planning for the future, Cassy's expertise will provide you with essential guidance. Learn about the training and certification required for assisted living professionals, the difference between social and care model assisted living, and when it's time to seek the assistance of a senior living consultant.
WATCH ON YOUTUBE: https://www.youtube.com/watch?v=4M4tWuFeCkk Timestamps 3:09 What is Seamless Senior Transitions? 4:37 How to research assisted living and long-term care options near you 8:24 Training and certification for assisted living professionals 10:51 Process of working with a senior living specialist 11:25 Activities vs. instrumental activities of daily living (ADLs vs. IADLs) 13:00 Social model vs. medical care model assisted living 16:39 The stair-step approach to senior living transitions 17:51 What is residential assisted living and are group homes licensed? 21:58 Senior downsizing, probate, and estate planning
Disclosure: The information shared on The Probate Podcast is for educational and informational purposes only and does not constitute legal or financial advice. We strongly recommend consulting with a professional for advice specific to your situation. If you need help finding a professional, feel free to reach out to us at www.willowwoodsolutions.com/contact.
Please consider kindly rating this show so others can find it!
So welcome to the Probate podcast. I'm so glad that you're here and I'm excited for you to meet Cassy Eriksson she's my guest today. You're gonna want to pull out a pen and paper and get your favorite beverage because not only are you gonna enjoy meeting Cassy and finding out what she does, you're gonna learn a lot. We've got a lot mapped out for our conversation today. Cassy, thank you so much for joining me. I'm glad to have a little bit of your morning this morning. Thank you. It's good to be here. So let me tell you a little bit about Cassy. Cassy created Seamless Senior Transitions in 2017 in honor of her father's journey with dementia. She serves as a senior housing navigator, and she helps families, find the best possible residential senior care for their loved ones' current and future needs. She helps families from Cypress to Willis, and that includes everything in between Tomball, Magnolia, Spring- do you do a little bit of Houston also? Do you A little bit of Northwest Houston? Yeah. Yeah. Yeah. And Conroe, that whole northwest part of Houston, if you're looking for assisted living memory care, or perhaps still trying to figure out the best path forward for your loved one. Think about Cassy. She helps families when a loved one is in the hospital or rehab and they can't go home, when a person has cognitive diagnosis and won't be able to live on their own for much longer, when a husband and a wife both need care and absolutely want to stay together, and when a move isn't the next step in the journey, but the family is planning ahead and lining up resources to help them at home a little bit longer. Cassy is a native Oregonian and graduated from Oregon State University, go beavers. She and her husband had careers in oil and gas that took Cassy and her family all around the world, and now they've made their home in the Woodlands. They raised their son and their two dogs and a cat here. So Cassy, I'm so glad our paths crossed. Cassy and I met at a caregiver conference in the Woodlands. Interfaith of the Woodlands has a conference twice a year for caregivers. We were both vendors there. And so we've gotten to meet each other a little bit since then, and I'm so glad our paths have crossed. Me too, too. I was so excited the first time I met you, and it's just been a joy to know you and to see what you do with the people you serve. It's incredible. Yeah. Yeah. It's fun when you meet someone and you just click with them right from the get go So if we met for the first time and I said, Cassy, who are you as a person? What would you say? I would probably start by saying that I live in the suburbs, but I'm a country girl. Every chance we get, we head out to our property out in east Texas in the Woodville area. And just absolutely love being out in nature. Preferably when it's a little cooler than it is today, but I'll take it just about any day. So I love being out with my family out in nature. And then tell me a little bit about the Seamless Senior Transitions. What is that? So Seamless Senior Transitions is my effort to help people to choose the right senior living for their loved one. For me. My client is always the elderly person. However, the person I interact with is usually a family member and and I just wanna help support that decision process. For a long time, I thought of myself as an advocate. And I realized that people usually have plenty of advocates and what they need is really strong decision support. I had some time as a corporate trainer, education, teaching people is a key part of who I am. So I try to not just say, oh, here's three good places, pick one of 'em. I try to try to really break it down, help people understand all the components of what's going into the decision and make their own best decision with the information and tools that I've provided. It started back in 2017 after I was pretty far down the path of my dad's journey with dementia. I wasn't pleased with any other resources I found. I'd worked with one of those online companies quite by accident and I just wanted to help people to get the help that I knew they needed for finding care for their loved ones. Yeah. So you said a couple things there. The online companies we're not gonna name any names, but I've heard that a lot. And prior to getting in this industry, that was, you don't know what you don't know, right? And if I was my, both of my parents passed away more than 30 years ago. So I don't have the opportunity to learn this way, but I do want people to learn about it. But if I were in that situation, one of the first things I would do would be to Google and see what comes up. So it's a natural, easy thing to do. And so one of the reasons I wanna have you on the podcast is because it's real easy to trip onto those sites and then you get sucked in and then you're limited. And it's hard to understand that unless you've been on a podcast like this. So.. Can you talk a little bit about the online experience and how what you do is different from that? So when I was going through it with my dad, I jokingly say that I Erin Brockovich-ed the situation, had a career in the legal field. And so I was like, don't worry, I got this. I'm gonna go online and see what information I could find. A) I didn't even know what search terms to use. I didn't know what I didn't know. Right. B) I felt like some of the websites that I landed on were a bit deceptive. I knew that I was entering into something when I provided my name, email address, and phone number to one of those sites to try to get information. But I thought it was like a gateway to continuing legal research. I didn't realize that it was a representation agreement. That Was on me. But what I will say is, when you are stressed, when you're upset, when mom or dad's in the hospital that's not a period of time when we're all thinking the best. So, I accidentally ended up in a relationship with one of those online providers. I look back every now and then at what they sent me, now that I'm a professional, and they sent me.. It was just like a smattering of things. It was all different levels of care. Geographically, it was within a 30 mile radius. I needed places within a two mile radius where my Aunt Joyce could visit without having to go on the freeway to visit my dad.'cause she's not a freeway driver. So when you think about it that's the kind of stuff that you could tell a person and they would take into consideration and they would help you, based on that information. But online, they just sent me a smattering of things. I was shell-shocked. I went and toured a bunch of places. Some were okay. Most weren't. There was no consideration given to my specific situation and my dad's specific situation. I just wanted to do better for my people. And I think that when you get to know somebody, get to know what their needs desires, just get to know even a little bit, you're gonna do better than that. For sure. In that situation, I would feel like, you're not listening to me, you're not hearing me.. There's no way I would put my mom here. But you're not talking to anyone in particular, right? You're talking to a cloud that sent you wrong information. I'm curious, how long was that agreement that they sent you? So they owned me and my dad for three years, I believe. Oh, wow! So nobody else could help us. Nobody else could negotiate for us, take us around to places. Because I had entered my name and phone number on there, I had really just kind of signed our rights away. And they don't tell you that. It's really hurtful to think it, it feels predatory to me. It is, it absolutely is. Yeah. And I, I try not to speak negatively. But it, it just doesn't feel like what I want to provide for my people. Right. And so that's why you're here. That was the impetus to bring you here. A hundred percent. I thought I could do better than that. And of course, you know where I started, right? I just told you when I started, I didn't know anything. So I had to get a whole bunch of education and go through a lot before I was ready to help families. So that's why there was a bit of a gap in between when I wanted to help families and then when I actually started helping families. Right. Right. And even now, I, I work with families who tell me that they contacted one of those online agencies or sometimes they just don't even know. And I find out when I'm not allowed to negotiate for them, when I try to start helping them out and I find out that this online company owns them. Tell us a bit about some of the training that you have. What did you do to prepare for this position? So the thing I did that I think was the most valuable is I became a Texas Certified Assisted Living Manager. So, I could go and work as an executive director at one of the facilities that I go and tour. That's not what I'm going to do, but, it helps me to understand what the guidelines and regulations are and to know what conditions separate people from maybe being appropriate for one type of living and not the next. Because there are very specific rules that are set out for what people need to be able to do to qualify for a certain level of care. For instance, if they're not able to stand and pivot, that limits where we can go. If they have certain other issues, that limits where we can go. And then furthermore, sometimes I'll be working with a facility with a family and they'll say, "oh, We can't do that. The state won't let us." And I know exactly what regulation they're pointing to and I know that they are interpreting it a certain way, I think.'cause they do have a legal background. There's some times when you're following the letter of the law and there's sometimes when you're following the spirit. And in this case, people took the spirit their own direction and they're welcome to do that. However, we need to find the community that matches with the family so that their preferences are met. Wow. Yeah. That was the primary education for me. I also became a Certified Senior Advisor, which is just a really broad education about senior health issues, financing issues, Medicare, Medicaid, VA, an introduction to a lot of the Issues that are facing seniors. The thing that I took away from that, probably the most was a lot of the psychological issues that are affecting seniors when they're in transition. And, and that's where that particular piece of education has been key for me. And I'm also a certified dementia practitioner because I think knowing as much as I can about the disease helps me to better advise people on where to go and help as much as I can with ensuring a positive transition. So those are my three main ones. I'm also a Certified Senior Move Manager and a Certified Aging in Place Advisor. And you volunteer for the Alzheimer's Association? I do, Yeah! I'm a community educator for them. It was important to me to be able to give back in that way. So I'm, I'm really honored that I get to go out and represent the Alzheimer's Association as well. So you're doing a ton of stuff in the background and then a family calls and they're at their witts end. What's your process with them? What do you do to take them from being chaotic and confused and decision overload to narrowing things down to finding the next best place for their person? So we do start with a phone call. It is an opportunity for me to talk with them about what's going on with their loved one, what's going on from a health perspective, what's going on from the perspective of, and here's a key word, if you've got your pen and pencil, you wanna write this down. Okay!"Activities of daily living." And "instrumental activities of daily living." The instrumental activities of daily living are things like going to the grocery store, planning a menu managing money arranging transportation, that sort of thing. And then there the more basic activities of daily living, which are things like bathing yourself safely and safely is the key word there. Dressing, rooming. And my dad, I'll tell you, he. Had a collection of toothbrushes when I was growing up. He he was the most hygienic man I've ever met. However, there came a point in his disease progression that he wasn't brushing his teeth anymore, and that's how I, it wasn't my only indication, but that was a, a real big kick in the pants for me. Hey, it's something that's very different with dad. So just really getting to understand all of those activities of daily living. Because the next thing we do is we start to combine the information that I have from the medical discussion with the information from the activities of daily living discussion to really drill down on what's the most appropriate level, we call it level of care, another key word for them. So some people, what they need is just a safety net. They maybe need some meals prepared for them, some housekeeping, but they don't need any help with their activities of daily living. And for them, independent living might be appropriate. And of course there's different styles of independent living and drilling down to which one is, the next step. But, once we can target that independent living is appropriate, that's fantastic. Sometimes assisted living is appropriate and within assisted there's actually a social model and a care model. When you drive past that place that you know, is a huge, big, beautiful building and it's like a cruise ship on land. They have got bingo and every darn activity under the sun. That's more of a social model. And so with that, you're usually going to see additional charges for care. So there's the rent and then there's the care charge on top of that. And for somebody who can enjoy a social model, that's fantastic. For somebody who is bedbound or just in a different position with their activities of daily living, then they're gonna be more appropriate for the care model. So then we drill down a little further. And then of course, for our people with a cognitive diagnosis, in some cases memory care is what's appropriate for them. And in some cases it's not. That's where I think having that strong foundation of dementia knowledge helps me to help guide the families on which would be appropriate for them. Sometimes it's absolutely necessary and sometimes we go a different direction. That phone call is where we really just drill down. And then usually by the end of that phone call, I've got three or four places in mind that seemed like they'd be a good fit. Of course we discuss geography as well. If the family I'm working with is in Conroe... probably not gonna find a place in Cypress, we're gonna find a place close to them. So usually by the end of the call, I have a small, small handful of places in mind where basically any place they choose is probably gonna be a good fit. At that point it's choosing among some pretty good options. I have my proprietary data sheets on each community that I also tailor for each case that I'm working on. There's a lot of information just by having gone into each of these facilities multiple times over years and also by having clients at each of these places. So I prepare the data sheets, the families and I tour together usually within a week or so of our first call, but sometimes it's longer sometimes it's shorter. We tour together. We really get into it. One time I picked up an adult daughter for a day of tours, and we had really had extensive phone calls, but then when we got in the car, she said, oh gosh, things are really hard for my mom right now. My mom was a survivor of sexual assault and that's where she's at right now, cognitively. That's what she's thinking about. And then my heart kind of sunk for a minute because I knew that the places we had on our agenda, when I thought about who worked there, who managed it, how they managed it, Fantastic places that great for most people, but they weren't gonna be great for this woman because of what she'd experienced. So I pulled over and made some changes to our itinerary and we instead chose a place where her bedroom was kind of tucked in the back of the house, so it felt safe. It wasn't one of the ones in the front that was a high traffic area. There were female caregivers. The men who were there were non-threatening. Just trying to keep in mind what it must be like to be stuck mentally in that position. Wow. Wow. Sorry. That was a long, long answer to you. And worth it. And those stories really give us an idea of how you're not just checking things off of a box, you're listening and you're asking questions and you're hearing even what's not said. And you're thinking cap never goes off. You're still very engaged with what the family is looking for and you're also keeping in mind, we didn't talk about this before, but how you don't wanna move them from place to place to place that's so hard when they're older. So to find a place that's good for them now, but will also be good for them down the road. A hundred percent. That's you're completely right about that. That's one of the things that's really important to me. Sometimes if it's a first move for somebody and they are fiercely holding onto staying in their home, sometimes we do have to go with what I call a stair step approach, where they might spend a couple years and at the cruise ship place, and then when they do need more care, we make a change. And then sometimes- knock on wood- most of the time we're able to transition them directly to what's gonna be a good fit for them in the long run. And that, I think is where it's really helpful for me to understand the disease processes that people are going through. There was a time where I had a client who had ALS and given what I knew about ALS, I was thrilled that there was a community I could find for them where the owner and very involved caregivers were respiratory therapists. That made such a huge difference in that woman's care all the way to the end of her life. It's kind of a blessing to understand the whole trajectory of many of these diseases so that we can think ahead and keep people as comfortable as possible. Right, right. And the other thing that I've learned that we haven't talked about, but you've kind of scurried around, I think our audience would benefit in knowing that there are residential homes, so they don't always have the big signs out front that say assisted living or memory care or something like that. Sometimes these homes are in a neighborhood and we may drive by them every day. They are a residential home. They're specialized. Some of them can be specialized for people with ALS or for people with MS or whatever. Can you talk a little bit about and educate us on a residential home? I'm really glad you brought that up actually. You're right. Residential care homes are a fantastic option for a lot of people. And I think when we talked about the social model versus the care model, the residential homes are often the best designed to deliver the care model. I always kind of back up and do what does a day in the life look like? So when you think about somebody who is bedbound, who needs to be fed, who needs to be changed, or maybe it's, not that bad, but it's still, headed in that direction. If that were you, would you want to have somebody pop in at one o'clock, three o'clock and five o'clock 'cause that's what's on the schedule, and just pop in? Or do you want somebody who's gonna hear you if you're grunting or if you're struggling or maybe if there's any other signs that you need help. And I just really think that for me personally being in that type of care setting where somebody is really, really attuned to my needs, I think that's gonna be the more appropriate way for somebody who truly needs care. Mm-hmm. In those houses, as I understand them, they're smaller, the staff ratio to patients is smaller. Right. They can have some social aspects. It's just a model that I was not familiar with before. I thought we had to choose from these big institutional kind of settings, and so I was pleasantly surprised to hear about these smaller options. Yeah. And actually in the area that I serve between Willis and Cyprus and a little bit of Northwest Houston, there's over 200 licensed facilities just in that little area. And the majority of them are those small places, and you're right, most of them are unmarked. And they.....but they're licensed, they're fully legal, they've got oversight from the state. Yes, so lemme talk a little bit about that because they are licensed as a type B facility, which is also how most assisted livings are licensed. So they actually have the same licensure as those big places, but they do deliver care a bit differently. Now unlicensed doesn't necessarily mean illegal. Unlicensed homes are Okay as long as they are I think it's four people or less. I always forget if three is the cutoff or four. But four people are less. And then they do have some fire marshal restrictions and things like that, so they do have to be inspected by the fire marshal and they have to go through certain levels of oversight. However, they don't have the same oversight as a place that's licensed. So the bulk of who I work with are licensed facilities just because I'm a big fan of oversight. But that being said, there are some really great unlicensed facilities out there that are definitely worth consideration. You just really have to know what you're walking into. And while we're on the subject of licensing let me get on my soapbox for a minute here real quick. Any place that you are considering for your loved one, you need to either know if they're licensed or unlicensed. And then if they're licensed, you need to see the licensing report. I share the licensing report with every single one of my clients. And every now and then there might be a blip a thing that's come up in the licensing of a facility. And rather than hiding under my desk and saying, oh, you know, we can't go there or whatever, I'm actually gonna talk to the executive director of that facility, find out exactly what happened, and if it passes the smell test for me, then I will share what was told to me and I'll facilitate a conversation between my clients and that facility. Because we really do need to be open and aware of the regulatory background of each facility that we think about placing our people at. For sure. Cassy, how is it that you have a seat on this podcast where we're talking about probate and estate planning and why would we even be talking about assisted living and caregiving and things like that? Well, I think when people really take a minute to stop and think about what you do, it actually starts well before the passing of a person. It starts basically when people are starting to consider the possibility of closing out the estate. And a lot of times the trigger for that is the family home. When it comes to the point where someone can not live in the family home anymore, then a lot of times they'll consider the move to assisted living and for 99% of my clients, that's the trigger for selling the family home and clearing out the belongings. And what I actually love about it, about people facing the probate process and moving into assisted living at the same time, is that it gives the person who's moving the opportunity to participate... I always advise when they're thinking about their belongings at the family home... Don't think, "what do I get rid of?" Think "what do I need at my new place? What do I want? What brings me joy?" And then get that place set up. And then go back to the home that you vacated and say, okay, well, it's a bummer I'm not gonna be able to keep the big family table. Some families have somebody they can hand it down to, and that's great news. And then sometimes my people do what I like to call a victory lap. They'll have a big dinner, use the China, sit at the table, talk about memories. Talk about the things that are in the home and get to be a start of the probate process. And I think it's a lot more beautiful than waiting until somebody passes. So I think we fit perfectly. But I agree with you. It's not entirely clear otherwise. I love that. I love the idea of a victory lap. Both of my parents passed away with cancer and over 30 years ago, and I had so many people say, I'm so sorry, that you had to deal with cancer.. But I remember, and sometimes I would say it, you know, we had this open door to talk about things and we were able to say things as a family that needed to be said and express things that needed to be expressed and talk about these kinds of things. And so I can see from my experience how by talking about where mom will be safe. And then "so what are we gonna do with the house and how are we gonna pay for her care?" But also maybe even open up the doors to talk about, " do you have a will?" Because those conversations are often not talked about and what would you want us to do with the pets and what would you want us to do with the car? Or whatever. And if you've got time, boy, would I encourage you to take that time and have those challenging conversations. And if you've got the time, you don't have to have it all intense, over a three day period. You can spread it out a little bit so it's in bite-sized pieces. Yeah, absolutely. I agree fully. When should somebody call you? And then I also am curious about how long from the time someone calls you until you're able to place them somewhere, what does that timeline look like? Sometimes people are hesitant to call me because they don't feel ready- it's just like having a baby or any other big life thing. You're never ready. We're a team and we're gonna get through this together. So if you feel like there's a move on the horizon, or if you see some things that you're concerned about and you just wanna get your feelers out, call me, we'll talk about it. I love when I can help a family way before the move. There's a lot that I can do to help people be comfortable in their own homes for longer, be safe for longer, and that really means a lot to me. Now that being said, not everybody is fortunate to be able to plan. So there are times that I'll get a call one day from somebody who says, mom's in the hospital, she's gonna be released tomorrow. And we work that out. I generally know what's available at the places that are worth considering and and if I don't, I can find out real fast and we're able to get it done within a day if we need to. Wow. Really just, just reach out and let me know. And kind of another anecdote on that somebody reached out to me not too long ago and said, "gosh my mom was fine... and now she's not fine; suddenly her cognition has just taken a nose dive." And my immediate thought whenever I hear about a sudden nose dive in cognition is that we need to get her tested for urinary tract infection. Now you see why I don't get invited to parties because I'm always talking about UTIs, but seriously people don't know that when you reach a certain age, UTIs exhibit differently. And there are a variety of things that can cause what we call pseudo dementias. And I was able to help this woman who called, I said, " why don't you just go get her tested for a UTI and call me back, if you still need to." And she called me back a few days later and said,"great news mom had a UTI and we're all better!" Imagine if you put your head in the sand and thought, oh gosh, mom's getting worse, she's getting worse. Imagine if it was something just like that, that you could have cleared up really fast. So there's actually a variety of things that we can do, just having that phone call. And the phone call with me is free. I am happy, happy to make anybody's life better. More than happy to take the call and do what I can to help. Yeah. And how do people pay you? They don't I am paid like a buyer's agent in real estate whatever community you choose is the community that pays me. They are used to paying for referrals. It doesn't affect the resident or what they pay in any way. And quite the contrary, it actually saves money by A) making sure they move to the right place first so they don't have to move twice, 'cause boy, that's expensive and it's unpleasant. And then also I can also help negotiate on people's behalf. I know some of the areas where we can negotiate. Yeah, basically-..What a deal-is free or cost beneficial to the family, depending on how you look at it. So with all of your background, when I was thinking about your bio and your training, your passion, all of that, and your willingness to go the extra mile with families and then they don't even pay for your services, what a deal. What do people misunderstand about what you do? A lot of people reach out and they say, just gimme a list, a list of places. Oh, yeah, yeah. I would never, and that's not because I don't like you, it's quite the contrary. I I wanna know as much as I can so that I can provide a very, very targeted small list of places that will actually be a fit, 'cause I don't want you to get what I got. I want it to be better for you. Right. I can just imagine the relief that a person would feel it's a very, very difficult season to be in. If someone is listening right now that is in that situation and they are having to make the decision or feel like it's time to start making this decision, what would you wanna say to them to help them take that next step? I would want to acknowledge everything that's going on emotionally, mentally. A lot of times there's grief, there's guilt, there's processing things from a lifetime of being with this person. There, there's so much that goes into the feelings behind it. You know, I just wanna try to give people the comfort of knowing that they're making the best possible decision for their loved one. And of course I stick around to support them through the whole process.'cause there's gonna be other needs down the road. I just always want people to recognize the guilt and the stress and just everything that goes into it and show themselves some grace. I can't even tell you everything that I was feeling when I went through it with my dad. And I'm here and I made it. And I want you to know that you can, too. That's powerful. So Cassy, how can people find you? How do you want them to reach out to you? Are you on social media website? What do you want? I do have a Facebook page. I also have a website. The best way to contact me is, by phone. But if you wanna reach out by email sometimes people wanna get a few of their siblings on a conference call so that I'll text me or email me first. That's fine. There's a million ways to reach out and I just, I just want you. To reach out, reach and I'm just thrilled with whatever way you do it. I did have an adult son who is real cute. He drove an hour to take his computer to his mom's house so that she could see the video on my website. Aw! I thought that was real cute. So yeah, and I also try to make my Facebook page really informative for people who are keeping their loved ones at home. I'm not trying to move people just for the sake of moving them. I would love if we could keep people safe at home for as long as possible. So I do try to provide a lot of those resources on my Facebook page. Great. Good to know. So we'll have that information. Your phone number and what is your website if someone's listening? My website is Seamless Senior Transitions.com. It's all one word. All one word. Okay, perfect. Okay, well, we'll have that in the show notes. And is there anything I should have asked or any closing remarks that you would like to say, cassy? I think you really know what you're doing, so I can't think of anything to add. I just.. I guess I just want people to be left with the understanding that I just really do care. I wanna do whatever I can to help and I welcome the opportunity to speak with you about whatever's going on with your people. Awesome. Thank you so much, Cassy, for your time. Thank you, listener for coming to the end of this call with us. We appreciate you. Cassy and I joined together in wanting to help you and we just wish you the best in your journey moving forward. Cassy, thank you again for your time. Thank you, Sherri!