Distinguished
Welcome to the Distinguished podcast with Dean Arun Upneja of Boston University School of Hospitality Administration.
We skip the small talk and get right into the top-of-mind topics in the world of hospitality, including and certainly not limited to inflation; recruiting and retaining talent; the need to increase diversity, equity, and inclusion; wellness and wellbeing of our team and our guests; climate action; and the impact of robotics and a.i. on the future of Hospitality. And that’s just to name a few.
On this show, you’ll hear from executives, general managers, founders, and investors who live and breathe Hospitality. The “distinguished” guests on this podcast represent all areas of our industry from hotels and restaurants to entertainment and sporting venues, travel and tourism, and of course, a favorite pastime for many of us —shopping — because, to put it simply, Hospitality is, at play in most parts of our lives and livelihood.
Distinguished
Tipping Series: The Psychology of Tipping with Michael Lynn, Ph.D., Professor of Services Marketing, Cornell University’s School of Hotel Administration
Beyond good, bad, and mediocre service, how much we tip and why we tip is rich with psychological implications. Find out what tipping reveals about us as consumers and our need for affirmation and societal status.
Shedding light on the complexities behind tipping is nationally recognized expert Michael Lynn, Ph.D. , Professor of Services Marketing at Cornell University’s School of Hotel Administration. A former bartender, busboy, and waiter, Michael Lynn, has also devoted his academic career to the nuances and impact of rewarding and incentivizing good service, a hallmark of hospitality experiences.
Michael Lynn has written over 80 research publications on tipping and has been covered by the New York Times, the Wall Street Journal, the International Herald Tribune, the Economist, and Forbes as well as by ABC’s 20/20, BET’s Nightly News, and NPR.
The “Distinguished” podcast is produced by Boston University School of Hospitality Administration.
Host: Arun Upneja, Dean
Producer: Mara Littman, Director of Corporate and Public Relations
Sound Engineer and Editor: Andrew Hallock
Graphic Design: Rachel Hamlin, Marketing Manager
Music: “Airport Lounge" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 4.0 License
http://creativecommons.org/licenses/by/4.0
