Leapfrog CX Strategies
It's time to Leapfrog CX. Join enterprise communications analyst and industry provocateur Dave Michels (Founder of TalkingPointz) as he cuts through the hype to find out what truly drives world-class Customer Experience (CX).
In this candid, executive-level podcast series, Dave sits down with C-Level executives from leading CX vendors, cutting-edge implementors, and innovative enterprises. He doesn't just ask about the vision—he demands to know the reality.
Every episode uncovers cost-effective, real-world strategies on how to deliver a compelling customer experience that also drives business results.
- The Hard Questions: Dave asks the tough, no-BS questions about profitability, implementation pitfalls, and the real ROI of your CX technology stack.
- Executive Insights: Hear directly from the leaders making the critical decisions in the CX space—learn what's working, what's failing, and what's next.
- Actionable Strategies: Get past the marketing slides and discover the practical strategies you can apply to immediately improve your own customer engagement and operational efficiency.
Tune in to Leapfrog CX Strategies and get the independent, incisive analysis you need to make the right decisions for your business. Because in the battle for the customer, you can't afford to be a step behind.
Leapfrog CX Strategies
TalkingHeadz with Rowan Trollope of Five9
Dave and Evan meet with Rowan Trollope, the CEO of cloud contact center provider Five9.
Rowan was named the CEO of Five9 in May of 2018. Though many of us within the industry met him during his three years as the head of Cisco Collaboration.
Rowan is passionate about how digital transformation revolutionizes the way we communicate. He is a self-proclaimed geek and self-taught software developer. He has an eye for aesthetics, and during his term at Cisco, the collaboration group earned 20 awards for outstanding product design.
We cover a wide range of topics in this interview from Cisco Spark to Ethereum, but spend most of the time talking about Five9. Both Rowan and the entire Five9 team have had a spectacular ride over the past three years.