Empowering Tomorrow
The Empowering Tomorrow podcast series is designed to help business and IT leaders prepare for a future characterised by ambiguity given the pace of technological innovation and disruption today. But the challenge isn’t so much about preparing yourself for the unknown, but doing it with your people so that your organisation can stand united in the face of change.
Empowering Tomorrow
The Art of Experience: Insider tips on Redefining Customer Experience
A recent survey by Tata Communications and Harvard Business Review reveals that 38% of the 264 participants believe their organisations are not effectively delivering positive customer interactions. Discover the reasons behind this and what can be done in the latest episode of our podcast. Tune in for an insightful conversation between Anshul Kaushesh, Associate Vice President and Head of Global Product Marketing at Tata Communications, and Mauro Nicola Carobene, Vice President and Head of Customer Interaction Suite at Tata Communications.