Episode Summary:
In this episode, we dive deep into the world of customer experience with Adrian Swinscoe, a renowned customer experience advisor, author, speaker, and workshop leader. Join us as Adrian shares insights from his journey, his perspective on the evolution of customer service, and the role of technology and organizational transformation in creating exceptional customer experiences. From the streets of Edinburgh, Scotland, to the global stage, Adrian brings a unique blend of expertise and punk ethos to the conversation.
Key Highlights:
Resources Mentioned:
Connect with Adrian:
How to Wow - https://tr.ee/TtozRS78-Q
Punk CX - https://tr.ee/4MsP228QKS
Punk XL - https://tr.ee/GrIObYbalE
Episode Summary:
In this episode, we dive deep into the world of customer experience with Adrian Swinscoe, a renowned customer experience advisor, author, speaker, and workshop leader. Join us as Adrian shares insights from his journey, his perspective on the evolution of customer service, and the role of technology and organizational transformation in creating exceptional customer experiences. From the streets of Edinburgh, Scotland, to the global stage, Adrian brings a unique blend of expertise and punk ethos to the conversation.
Key Highlights:
Resources Mentioned:
Connect with Adrian:
How to Wow - https://tr.ee/TtozRS78-Q
Punk CX - https://tr.ee/4MsP228QKS
Punk XL - https://tr.ee/GrIObYbalE