Why South Africans Do It Better | Dennis Wakabayashi

Episode Summary:
In this episode, we welcome Dennis Wakabayashi, a renowned customer experience journalist, MC, keynote speaker, consultant, and podcast host. Join us as we dive into an insightful conversation about the world of customer experience (CX), Dennis' journey in the field, and his unique perspectives gained from global experiences.

Key Highlights:

1. Introduction to Dennis Wakabayashi: Dennis shares his background, including his roles as a customer experience consultant and podcast host of 'CX in the Wild' and 'The CX Tea Show'.
2. Dennis' Journey to CX: Discover how Dennis' early life experiences shaped his interest in customer experience and human interactions in business.
3. Insights on South African Call Centers: Dennis discusses his views on the unique aspects of call centers in South Africa, emphasizing their empathy, resilience, and impact on the global economy.
4. Gratitude and Ubuntu in CX: Explore how gratitude and the concept of Ubuntu play a crucial role in the effectiveness of South African call center agents.
5. CX Predictions for 2024: Dennis shares his predictions for the future of CX, including the standardization of CX business practices and certifications.
6. Dennis' Podcasts: Learn about the spontaneous and unscripted nature of 'CX in the Wild' and the innovative approach of 'The CX Tea Show'.
7. Trivia and Fun Facts: Dennis participates in a South African trivia quiz and shares interesting facts about his birthplace - Denver, Colorado.

Connect with Dennis: 

·       LinkedIn: linkedin.com/in/denniswakabayashi

·       YouTube: https://www.youtube.com/@cxcreator

·       Website: denniswakabayashi.com

·       Instagram: instagram.com/whatisdennisdoing

·       Twitter: twitter.com/cxcreator