Episode 16: Doug Kennedy ( K.P. Eye on the Business)

Hospitality IS at the root of the vacation rental industry. Doug Kennedy a trainer and fixture for over 30 years in both the hotel and vacation rental space will delve into key elements of hospitality. Keeping an eye on your business is key to survival and spotting trends within our own organization can help you keep you and your team on the right track, and conversely loosing sight can have you drift directly into a storm.  KPI's  along with asking the right questions from your customers and staff can give shore up problems early and even find opportunities for sales and growth.