Using Knowledge Sharing to Future-Proof Your Organization | Mary Bollash

This week catch up with our guest Mary Bollash, engineering learning and development officer at Carrier Global Corporation. Mary uses her educational background in adult learning and education to lead knowledge management and transfer activities within the engineering function for Carrier.  

In this episode, Mary shares how Carrier promotes knowledge sharing to fill forecasted skills gaps. She talks about the expert and “nextpert” approach used at Carrier and the critical role of implicit, explicit and tacit knowledge.  

Listen in for Mary’s tips on mandatory learning (spoiler alert—avoid it) and how to help engage adult learners with training and have the knowledge really stick. 

Resources we talked about in this episode: 

7:34 – Critical Knowledge Transfer: Tools for Managing Your Company’s Deep Smarts by Dorothy Leonard (Harvard Business School)   

20:33 - Enabling Learning for Life: New Realities for Work and Education (D2L) 

29:15 – Adult Learning Theory and Malcolm Knowles (research.com) 

38:35 – The Digital Surround, Elliott Masie  

Chapters

• 1:15 The challenges of taking over an existing learning program
• 3:32 Questions to ask to help curate a learning experience
• 6:50 How to document the knowledge needed for succession planning
• 10:41 Creating a unique approach to the creation of an L&D framework
• 13:53 How personalized and human-centered learning makes knowledge sharing less of a process
• 15:57 Explicit, implicit and tacit knowledge, and how it adapts to change
• 20:13 Encouraging employees to learn and increasing uptake in programs
• 23:57 How to manage in-person and online training
• 24:55 Carrier Engineering University Open House
• 27:50 The benefits of making learning optional
• 31:18 Advice for people getting started in trying to formalize knowledge transfer and succession planning
• 34:24 Trends being seen in adult learning and how it’s changed