T3 (Training Together on Tuesdays)
After Call Work Part 2
Ever reminisced about the frenetic pace of graveyard shifts and the grueling demands of training in the BPO industry? We poke fun at the bygone days of creating extensive training curriculums with barely a moment's notice and the grueling task of balancing quality with sky-high utilization rates. And through the laughter, we find a shared sigh of relief for having left behind the nocturnal grind of past call center lives.
Venturing into new territories, we trade the metaphorical peanut butter spread of our BPO days for a feast of career possibilities. Our crew gets candid about the sometimes bittersweet, often liberating transitions from call center confines to roles that resonate with our quest for growth and control. We recount the trials of advocating for more resources, and how the savvy skills honed in the thick of resource scarcity paved the way for success in diverse career paths. It's a tribute to the resilience and adaptability crafted in the crucible of call center life, and a toast to the myriad opportunities that lie beyond.
Ever reminisced about the frenetic pace of graveyard shifts and the grueling demands of training in the BPO industry? We poke fun at the bygone days of creating extensive training curriculums with barely a moment's notice and the grueling task of balancing quality with sky-high utilization rates. And through the laughter, we find a shared sigh of relief for having left behind the nocturnal grind of past call center lives.
Venturing into new territories, we trade the metaphorical peanut butter spread of our BPO days for a feast of career possibilities. Our crew gets candid about the sometimes bittersweet, often liberating transitions from call center confines to roles that resonate with our quest for growth and control. We recount the trials of advocating for more resources, and how the savvy skills honed in the thick of resource scarcity paved the way for success in diverse career paths. It's a tribute to the resilience and adaptability crafted in the crucible of call center life, and a toast to the myriad opportunities that lie beyond.
Hi everybody and welcome to another T3 episode, training Together on Tuesdays. My name is Toni and with me is the gang that we had in episode number 19. It's the same people, the same beautiful people, that we've conversed with. Episode number 19 is after call work and this time this is the part two of that. We're finally closing it out in this episode and so we are excited and happy to be back together. So let's say hello first to our co-hosts, christine Trina and Sarge. Hello everyone. Hello Tony Trina and Sarge. Hello everyone. Hello Toni Trina and Sarge, good to be with you again.
Speaker 1:So in episode 19, we were so happy, right, and we got a lot of reviews also on that episode. It was fun. It was like we were just talking and very naturally done. I even had an office mate who said your conversations were so fun and you were so loud. Very naturally done Ako. I even had like an office mate Sabi ang saya talaga nung mga conversation ninyo, tsaka ang ingay nyo ah. So sabi ko ganun talaga kami, kasi it's not everyday that we're together, so we maximize the time. We optimize the time when we're all together.
Speaker 1:So in today's episode, what we're going to be talking about would be the flip side of our episode 19. And for those who may have missed that, you can still tune in to that particular podcast of ours. In that episode we talked about what we missed the most about working in the BPOs, because we all shared the history on that. But today I think we're so ever-ready to listen to the other side of the scale, the things that we're happy or relieved not to experience anymore, that we have left the BPO. Or you can also answer the question what is about L&D in the BPO that you know that you don't get to miss anymore, because of course we also want to zero into that because we are we have all been practitioners in that setting. Okay, I just remembered.
Speaker 1:There are two things. I'll answer both your questions. For the first question, what I don't miss about call center work is night shift, because I know before that I'm the one who's put in the night shift, maybe because I had the energy then and I was the only one. So the whole training class woke up. Because I woke up, which is good, right, they call me. I don't have blood. My blood is extra juice Coffee. You ang dugo ko na may extra joss Kape, may daling kape. Oo yun na yun ako, although ano awon ko. Parang at that time I was really nocturnal so it worked for me. So whenever there are night shift assignments I really take it and of course syempre my night day, my hazard day, so you know, miss that anymore. Parang ngayon, parang you know, I stay beyond 8 o'clock para antok na, antok na ako, so talagang tita na na Tita moment, or actually lola moment, tita lang Oo kasi In faces, yeah Oo, embrace natin Oo night shift.
Speaker 1:Siguro in the L&D context, what I don't miss is the big lang yung tipong ganito Siyempre in the BPO we have certain accounts we need to take care of May account management component or business partner component. So you take care of certain accounts, yung ganun, tapos hihingin sa'yo oh, I want a full curriculum, tapos by Monday he'll run it. It's like, wait a minute, it can be done for a training program. But if you like a full curriculum with a beginner, a mid, an advanced, you'll probably need one week Magic. Yes, there's no AI yet, it's instant. There's none, yet wala pa, wala pa instant yan, wala pa, wala pa exactly.
Speaker 1:So diba, and kahit na may internet na nanon na mabilis kasi mabilis naman yung internet natin sa BPO, one week at least, for me is impossible to create quality curriculum, exactly yung parang, kung gusto mo pachi-pachi lang, parang, oh sige copy paste, copy paste, tapos mo lang ng content, yung slides mo Sige sige fine, pero yung quality diba we subscribe to the preparation, to the implementation, to the evaluation. So malamang sige, kaya kong i-prepare, kaya kong i-design, pero sablay ang evaluation niya, especially yung back-to-work applications. So you asked me what is it called? You asked me, but it would have been better if they just went on the internet, they just went on YouTube. It's the same, it's the same curriculum. So it's like, it's like that let's not waste manpower hours.
Speaker 1:And I thought of one more thing that, like they always say, oh, we invest in people, learning is an investment, blah, blah, blah, blah, blah, blah, blah, blah. But you're always looked at as a cost center. So that's what I don't miss, that it doesn't match what they say. We invest in people, we have training programs like this, like that. But the people in L&D, they're so, you know, they're so worth it To you know, it's worth it to the last cent, to the last cent, to the last drop.
Speaker 1:My utilization. Remember my highest utilization 170%. Wow, I still remember that, that utility report. Yes, that's why. That's why I don't miss those times. That's all. Thank you, wow. And world peace, and world peace and world peace 170%. Thank you so much, ms. Highly Utilized.
Speaker 1:The winner is Sarge. So what I hear from Sarge is the pressure to deliver results quickly, rapidly. But when you do that, for sure there are shortcuts to be made. And the quality of the training, which, of course, we are ideal, we are ideal scenarios, we want this, this is what's gonna. You know what's the optimal.
Speaker 1:But but Talaga pag sa BPO, iti-test ka doon eh. Baptism of fire, toni, iti-test yung ideas Yung sa akin. It's got a little bit of the element of time then, kasi, with me naman it's the volume Yung dami, especially when I was part of operations. So volume actually happens when an account is ramping up, so we call it that in the call center. So ramping up would range from like about 50 to 300 agents that need to go live, say, for example, within a month. So they have to go through core skills. You know that Before they're in the, you know that Neo first, neo first. I'm sure you're also affected. You're affected by it because it's volume and the account really needs those agents to go live. So product training, they will tell you that by this time they should be already in the nesting period.
Speaker 1:So there's like some sort of a directive, coming from your stakeholder as well, that you need to manage and by stakeholder ito yung mga kliyente natin and meet their expectation. So back-to-back classes, ang nangyayari nakakaubos ng lahat Ng lahat sa atin May extra jobs, may extra jobs. So the challenge of where do we train them, the challenges in venue, the challenges in resource, so at that time I only had about three solid direct reports. And now I need to cater to 300 new hires. So I needed to identify the seasoned agents within the account who can help, who can extend help in the training and that's an added layer, kasi that's not their main responsibility, whereas they're supposed to take calls, mag-train sila ngayon bigla. And then you need to process an additional incentive for that. Yung mga tipong back-end na sumasa nga din, therefore hampering you from being more strategic about your approach in training, how to deliver it, because you're running around and looking for resources to make it happen.
Speaker 1:And then again the volume. So 300 agents in about a month and a half was humanly impossible, but it was done. Yes, it's still solved. There's nothing impossible, but it was done okay, yes, there's no, there's no impossible.
Speaker 1:The trainers in the call center, to the point that you'll really fall asleep. Which brings me to what I said last time my sleeping quarters, my sleeping quarters, my sleeping quarters, yes, yes, so that's why I really miss you. Yes, so yeah, right, my sleeping quarters, right, sleeping quarters, my sleeping room. So yeah, so yeah. Volume, which impacts time and resources as well. Those things I don't exactly miss, although I love what I'm doing and it still happens. It still happens today. There's still volume, but it's not that great. There's no ramp-ramp, walang ramp-ramp, walang ramp-ramp.
Speaker 1:Ang ano ang nakaka nakaka, ano pa nakaka-excite, pa dyan sasabihin sa'yo mag-ramp ng lunes, friday, oo, yes, tapos mga five o'clock, saan ka pa maghahanap ng venue, venue, ikaw na Sige, oo, kaya hindi lang immortal Mga actually yung pinaka-first layer bago mag-immortal yung mga magicians Diba Mag-magic ka dyan, diba Diba yun ang biruan natin noon. Miracle workers, miracle workers, mag-magic ka dyan. You're asking for a solution, you're asking for a miracle. Right, it's always like that. So we're always like that.
Speaker 1:I have a line I'm a trainer, I'm not a magician. I'm really saying that to my accounts. Right, we're like that. Don't be a magician. But, of course, in the course of that, because of that humor that I have established in my relationships with my accounts. So when I tell them that, they get a bit confused, like I have a job description as a training officer, but I'm not a magician, I don't have a job description. Of course, we learned to compromise and stuff like that. I can deliver next week. However, this is what I can deliver next week. However, this is what I can deliver.
Speaker 1:Negotiation skills Give you the optimal results. So we tell them the effect of what they want to happen. So that's not on us If this is what they want. Volume is always ever-present, the volume problem. So for me it's also a combination din ng mga sinabi nyo yung hindi ko namin miss, actually yung tumatambad sa isip ko yung lagi akong binaban sa shared resource, kasi in the L&D team or in the whole training team there diba, we had the management team and then we had the core skills. Then there was the team of Christine English team, but it was like the designer or developer was the only one and you were the only one and I was the only one Prior to me. It was Gabby actually, but it was me. I wish I have happily took on naman, kasi I wanted to parang transition to that role kasi I was very much interested in. So no regrets.
Speaker 1:But yun nga, based on also what you guys have said, nag-align yung realities na yan dun sa experience ko din. Siyempre, given the challenges and the you know me needing to produce in a snap, in an instant and having to deal with the volume and the time as well, syempre, yun nga because resources are shared and resources are limited. Maganda pa nga yung sound ng share diba At natutuwa din naman ako na share. Maganda pa nga yung sound ng share diba Kesa limited, at natutuwa din naman ako ng share. Oo, pero yun kasi, yun the realities.
Speaker 1:Kasi nga, based on what Sarge mentioned, cost-centered nga typically yung perception diba. I mean even beyond a perception, siya talagang cost-centered ang L&D and of course because of that you want to be able to manage the cost as much as possible. So therefore, resource-wise, there are times when the limited resources that you have are stretched and that becomes definitely a challenge. I mean when having multiple projects, which is normal in most cases you have multiple projects, which is normal naman. In most cases naman you have multiple projects. But especially, add to that the demand in terms of the time as well, diba the time na halimbawa sabay-sabay kumaga yung iisama mo na yung sinabi ni Sarge na talagang you have to produce within a limited amount of time with this kind of quality and standard catering to different needs, the volume as well. And yun nga kind of quality and standard catering to different needs, the volume as well, and the time and all. So it's okay to work on different projects, but usually if you have more control over your job you tend to pace that out as much as possible.
Speaker 1:And sometimes the requirements to produce, for instance, courses it's not justit na courses Talagang minsan mga engrande yung mga hinihinge, which definitely takes time, especially if you want to follow the process, the right process. Kasi of course in BPO that's what you know, especially what Sykes is known for having that talagang process in place which ensures effectiveness in the end. But these realities obviously come together and of course I'm also happy that I'm a shared resource In a way. It feels good to be a go-to person in that sense. But at the same time, if you reach your limit, you know you're pushed to the limit already. But people around you, because of probably the pressures on them as well, they don't realize that. So of course you also feel the pressure. So that's the challenge that I'm thinking of for now.
Speaker 1:I guess it's too many to count for now, and I don't really remember the other details because I probably forgot them. I didn't. I was amnesia, I was moved. You didn't know that was going to happen. There's trauma, there's trauma. I buried it deep down, I mean, because the ones I miss are the ones I'm angry at. It's true, it's true. Of course you want to remember it with fond memories, not the enough.
Speaker 1:When Trina was talking, she said we're too stretched. Yeah, I kept thinking are we peanut butter that was spread too thinly, spread too thinly? That's a good analogy actually. That's true. That's actually one of the opportunity areas, also in general for a BPO context limited resources and budgetary constraints.
Speaker 1:Parang doon ako natuto whenever I ask for an extra head, sana di ba pag may mga planning sessions, tayo mga di ba mga annual planning sessions. We always ask oh, sana, we can add one more instructional designer, maybe one more core skills trainer ganyan. So syempre swerte mo pag pwede Di ba. Pero in most cases, sasabihin sa'yo hindi yan ang sagot Di ba Oo. Hindi maghanap ka ng mag-be more resourceful to need Diba Oo. So yun nga, but that's the. You know, that's the true one.
Speaker 1:Truth din, kasi, yung sinabi ni Trina na Kung isa lang naman talaga yung kanyari ID mo instructional designer mo, tapos sa-stretchen mo pa siya, edi mag-agod din yan, mada, demotivate Yun ba yung reason mo Kaya umalis na Uy, hindi, ah, uy, root cause ka ngayon, tony, why, why, why, why, actually, oo, baka may five wise, five wise, hindi naman, ah, hindi na Five wise, oo Secret, after what? How many years ago? Can I say it? Now? There's no more Sykes, there's still a logo.
Speaker 1:No, the first time I left, I also went back to Sykes, but when I left it wasn't in my control. Let's just say it that way, just leave it at that. It wasn't my decision to make. I like that way. Leave it at that, just leave it at that. It wasn't my decision to make. What's up with those mystery effects? This is a good question. Why did we leave? Why did we leave? Oh my gosh, Another podcast.
Speaker 1:We're going to do an off-script. I thought it was an off-script, it's okay, it's okay. The call centers, uy, man, go off script ba tayo, akala ko ngayon off script. Pwede naman, pwede naman. Again, again, ayan na off script.
Speaker 1:Greener pastures, that's it. Greener pastures for Sarge, oo, oo Kasi may offer. Eh. So diba, why wouldn't you keep it? O tama, so Sayang yung opportunity.
Speaker 1:And yung next BPO na nilipatan ko nag-offer ng like twice. So sino Exactly? Winner pastures? Oh, so no winner pastures, kasi nung nag-resign ako walang pasture na naghihintay sa'n but ganyan but ganyan, kasi I've been to two BPO's, tapos yung second BPO ko, yun yung ano Taragang, because nga Sykes spoiled me Na parang Ang tinutinomong process. So parang I had a hard time Adjusting to that New BPO Exactly. So hindi ko siya kinaya, I resigned Yun, wala pa nakaabang. Ah, I see, alam ko di ko nakain Ganto so so. But I'm happy that happened, because if not for that experience I wouldn't have been able to do it.
Speaker 1:I guess I was older at that time. So I think you have non-negotiables there. For example, I don't want a night shift, I should have a manager position. I was already getting tired of it. I got it, that's right. So I guess yung mga ganun Nag-maasim na ako nung time mo. Ay, cut it naman. Tama lang naman. So there Again. So I guess in my case it's really growth also, kasi I've been there for several years and wala na kasi pupuntahan pang iba yung position ko. So hindi naman pwedeng tiyugiin natin yung regional director for training doon. It's really for growth also. That's why I left. Ako napagod lang talaga. Oo naman Kasi sabi mo volume. Eh.
Speaker 1:One day you wake up and then you ask yourself is there a world outside of the call center? Totoo, toh by the window. One day you wake up and then you ask yourself is there a world outside of the call center? Is this real? Is this real so, like by the window, like, like, like, is it raining? That's my quarter life crisis moment, existential, existential crisis.
Speaker 1:So like I moved around, because inside, not moved around, but I pretty much dabbled into support and then operations. And then I I moved around because, well, not moved around, but I pretty much dabbled into support and then operations. And then I also helped out in recruitment and project management. Pero napagod din, napagod din talaga, and it made me think din na yun na nga wala na si Sarge, wala si Trina, wala si Tony, nandun pa rin ako Ikaw, yung pinakamatagal kasi sa atin. Eh, you're the one who's been with us for so long. You've been around, you've been around. There are offers a call center too.
Speaker 1:And then I really thought about it if I still want another BTO or it's time for me to try other industries. So there I guess the answer I guess the answer to all our questions if there's life after the BPO is yes, most definitely. Of course it just takes a huge amount of courage and belief in yourself because sometimes the call center employees, they feel that I have that competency. I feel like I'm just here at the call center. It's okay, unless you make the jump. You'd never know if you'd be able to sink or swim. Sink or swim, that's right. Actually, to piggyback on what Christine said, is there life after call center? It takes a lot of courage because it's like psychs or our after call center. And it takes a lot of courage Because Sykes, or our time at the BPO, where we came from, sykes, it became our comfort zone that you'd really think twice if you want to move out or not.
Speaker 1:You're always happy. This is what I'm thinking. There were moments before, prior to me resigning, or even before dealing with all these challenges, I didn't let go of the size because, despite the discomfort, I would call it my uncomfortable comfort zone. You know it's something familiar. Exactly, you'd rather deal with the devil, you know than the devil. You don't Exactly, yeah, rather deal with the devil, you know than the devil you don't Exactly Very well said. Then why deal with the devil At all? I know the devil's more powerful. You can't avoid the devil sometimes.
Speaker 1:For me, I was a returnee to Sykes the first time I left. At that point I wanted to explore more e-learning. At that time Sykes was medyo babagal pa, although Sykes was already exploring and there was an offer for me actually to go really e-learning with all the tools. So I jumped at that opportunity. Yun nga lang super night shift siya, and na-overestimate ko yung capacity ko at that time na magdire-diretsyong night shift that my health suffered. So when an opportunity in Sykes popped up, I came back. But the final blow when I left Sykes na talaga for the final time, yun nga, like I said, it wasn't my choice kasi I was part of the redundation program, because at that time there was a whole redundation program.
Speaker 1:Sykes was undergoing a lot of changes and part of that is also related to what we were saying all these things resource management and at that time all these companies were managing resources and that's one of the, that's one of the strategies that HR, or the powers that be employed, which is natural Workforce, usually Exactly. It's a funny story. Christine talked about volume. So I started my career in psychs as a trainer. So core skills. So you know, ramp up, ramp up.
Speaker 1:So for two years straight I trained, no rest. My break is the one week VLs every year and the ano and the one week that I got sick kasi I had measles o diba talagang tatataraan, but anyway. So during those times na nagko course kong training ako, ano, yung panaginip ko in powerpoint, as in, as in nanagagit, tapos sa panaginip ko I have to click on something to make my dream move. So ganong kalala, practically nasa loob mo na yung work. No, oo, yung binapagumot ka na Hindi yung I know, I know. So, ganon ganong kalala, yung ano ko.
Speaker 1:What nightmare pala. It's a, it's a, it's a ano naman siya. I can't remember the dream anymore, but I clearly remember it was a scene, siyempre in a dream na yun nga with you know, hazy, hazy, my lighting and all, pero mapupos siya Tapos tipo ako. Oh, nung next ikiklik ko something kasi powerpoint siya. Ganon Grabe yung memory ni Sarge Yung panagin. I can't remember Same, I ate it earlier and I can't remember, yes, same. But I've always been good with long-term memories, but shorter memories, short. Ah, you're not that good Ayun. So thank you for sharing all of our off-scripts, but I guess it helps also, willing naman tayo lang Having it, able naman tayo to share that.
Speaker 1:Ako naman, just going back to the things that I don't miss, ito yung instances wherein you have a training to to roll or to stage, pero pahirapan lagi yung sitwasyon ng mga ititrain mo, kasi it's either mag-a-attend sila sa'yo pero they have to render early OT Papasok ng mas maaga Kasi expected magtatrabaho pa sila after yung training mo, or it could be the other side na after their shift dun pa pa sila after nung training mo, or it could be the other side na after their shift dun palang sila pwedeng mag-attend ng training mo. So parang either, or parang may takot na, parang oh, magiging responsive kaya sila magiging active, kaya sila magiging engaged, kaya sila knowing na pagod na sila bago ka magpapasok sa training, or uyat sila kagabi at maaga mo silang papapasok para mag-attend ng training mo. So parang training is seen as something that might not be too favorable for them, right or diba. So you have to have your own place. So you need to be a magician there. Right, we're really magicians. Right, we're the common team today. So we're all magicians as trainers in a BPO setup.
Speaker 1:In a BPO setup, because there are a lot of requirements and it's like it's not allowed to negotiate, true, so you just adjust to them. We're below the totem pole. Wow, seven habits. It's cost, we're cost, we're not profit. There In PNL, in fairness, I learned PNL from BPO. Pnl, in fairness, I learned PNL from BPO. Yes, correct.
Speaker 1:So that's my struggle as a trainer back then how to make sure that when they come to your training they're motivated and they're engaged and they see the value of attending that training. Otherwise, they think I wish I just slept or I just took a break, or maybe I could have just used this to finish off my work so that I can go home early. So all of those things were also a challenge back then, especially highlighted in the call center. Because now in our company you just really pull them out and they dedicate a day or two to attend the training, whereas in the call center, like what Toni mentioned, it's not allowed, right, because there's a queue. There's a queue and they're busy. There's a queue of customers. There needs to be a person there so they can't be caught. So they're really stretched. I mean they're all all stretched. To be honest, they cannot be.
Speaker 1:Well, I'm in a BPO today, I'm connected with a BPO and I feel that again. But it's not that bad, because I think the challenge for me is I need to chunk out my training. I cannot go more than three hours because they can't be away for a very long time, and I need to ask the stakeholders to say that it's not possible that the local manager can already approve and say they're going to attend this. Is it okay with you? It's all coming back to you now. The rounds, not yet. Okay, don't do that, don't do that, don't do that. I don't want to go back to that Too much. But the struggles in time and pulling them out for training, it's so back right, repeat performance, yung mga struggles sa time and pulling them out for training, yan, so it's so back Diba, repeat performance. Okay, na May pinanggalingan na rin naman. Eh. So I guess diba Mas magaling ka na ngayon, mas magaling ka na mag-navigate. Yes, mas mag-steer diba Naisip ko lang.
Speaker 1:I just thought that while we're talking about this, we also took away a lot of lessons from all the pains that we went through. Yeah, definitely True, that's right. Pains are really bad. No, it's like we walked away because we're still in the L&D space right now. If I'm not mistaken, we didn't changed our career all or nothing. So on my end, whatever I went through when I was in the call center at L&D, I took them as lessons Coming into another job or another opportunity for me. So that's it. It's not so bad, come to think of it, because you know we're better now.
Speaker 1:My declaration Sorry, happy women's month. So that's it. We declare True. True, I will resonate that with Christina. It's like you're alone. Right, you've learned a lot there and you know you're thrown anywhere.
Speaker 1:Right na, kumbaga parang naisalang ka na Diba Maraming kayo nang natutunan dyan and kumbaga kahit saan kayo itapon Diba Parang minsan iisipin mo what's the worst that can happen. Yeah, I've been through. You know Buhang muna yun Mag-aralan mo na yun, I think. I'm not sure until now, but during my time hindi maganding tingin sa mga call center workers Parang oh, tagasagot lang ang telepono yung ganun-ganun.
Speaker 1:But actually in my career sa call center ako pinakamaraming natutunan Same Kasi, not only your skills as a person but also skills and technology. So parang ah, possible pala lang lahat ng mga to so like, for example, you don't have to bring your computer everywhere, kasi nasa share drive yung mga files na kailangan mo. So kumbaga. Bago pa nagkaroon ng mga gadgets na nag-uusap-usap meron na nun sa call center. Tapos that we use now was already in the call center. Ngayon, parang uso na yung mga video conferencing diba, but we had that before, exactly. So I was already interacting with international you know, international counterparts at that time and ngayon, parang ngayon, it's just normal, pero we had that in the call center Parang ah, yeah, yeah, parang.
Speaker 1:So ngayon, the Zoom, zoom, I'm the one who doesn't get lost, because there was a time during the pandemic that everybody was lost. How do you work this, how do you work this? Okay, steady line, because, okay, icons, icons, you know, like that, I mean, they're done that Exactly. So that's what I'm most thankful for as well, and for those of you who are still in the call center until now's, just so, learn as much as you can while you're there. So that's how I found myself, because, of course, from BPO, I'm suddenly super corporate. So it's like what do I have to offer those new, you know? So, of course, my ideas in the call center.
Speaker 1:And then they believed it's a belief. It's a belief na pasyon, naniwala naman sila, kapanipaniwala naman kasi. Kapanipaniwala, yeah Ako, I always have that pride in me whenever I say I came from Sykes, I came from the BPO, kasi it's a very good training ground of so many different, in so many levels in terms of learning, especially the, in so many levels in terms of learning, especially the role that we have in L&D. You can see all the different kinds of learning, interventions that are not just in the classroom instruction, for example, christine. They have one-on-ones, they have coachings, they have mini roundtables. They observe people, they listen. You know like they observe people, they listen right For us, of course, we have the instructor-led, but we also have coaching, our own versions of coaching, and you know, even after the training, you stay connected with your graduates, so to speak. Right, so you learn a lot and the technology also helps Para di ba.
Speaker 1:Parang nakita mo na yan, experience mo na yan. So pag lumabas ka sasabihin mo ah ito, alam ko na ito, eh Di ba. Yeah, oh yeah, alam ko na ito, eh. Actually, yun nga Parang like for me, malaki siyang confidence builder, talaga si confidence builder. I think, out of all the jobs I've had, that's where my confidence really like, confidence in myself solidified. I mean, prior to that you've been building confidence, but in my psychs. I've only seen the concrete, solid proof of the output and the contribution I can make and I'm still, despite to us, listing out what we don't miss today. I mean again, overall the experience was still super positive, just like what you guys have said, because we not only grew as professionals but as definitely as people, because the training ground that t parang it really trains you in all aspects, like you said, not just professionally but personally as well, dealing with all sorts of people, all kinds of jobs and expectations that you have to fulfill. All these challenges Kaya nga. I think, despite the difficulties, talagang we stayed din talaga for a substantial amount of time Because, despite these difficulties and challenges, I think deep down in all of us, we saw how valuable it is to us in the moment and also after the call center era that we've had. Just like what Toni said, I still take so much pride and I'm still very proud, I feel very blessed to have gone through that experience, especially with you three ladies also, of course, correct any more thoughts before we?
Speaker 1:You know we wrapped our podcast today. Do you have any more? I'm running out of thoughts. I'm just happy. I'm just happy that we took a walk down memory lane, that's all right. There are a lot of realizations, tony. I'm just happy that we took a walk down memory lane, that's all. There's a lot of realizations, toni, of course, happy to see you guys. On top of that, I'm happy to see you as well, and I hope we can have more talks like this, of course. Alright, what else? We're done? We're okay. We're okay.
Speaker 1:I think there's less laughter now. There's less laughter. It's like more serious. Why is that? But no, we still laughed in the end. We still laughed a lot, but one episode was more laughing. There are more, because that's what you miss most, right?
Speaker 1:Yes, we miss that the most, but of course, we wrap it positively today and I think most of our thoughts lean on the positives outweigh the negatives and that we will always be grateful to our experience in Sykes and in the BPO, because we have a lot of transferable to where we are right now being consultants, being self-employed, working in another industry. Like me, I'm back there, you're back, yes, I'm back, we're all alive who experienced BPO. We remain steadfast and we remain strong, strong women. This is IWD Continuation. Continuation of the IWD 2024. So we'd like to thank our co-hosts today, christine, trina and Sarge for the time they spent with us and, of course, their generosity in sharing their experiences. Thanks as well to all our listeners who have tuned in to us, and we hope you enjoyed the part two of our episode.
Speaker 1:After call work, do follow our podcast and leave us a rating and review, and you can also share the links to your family and friends. So for questions or comments, please visit our website at pro163learningplus, and don't forget to check out the T3 blog for more techniques and advice. We will be back next time with more tips and tools from us, your favorite trainers. Until then, we say Is there anything else I can help you with? Have we serviced you well? We will be back next time with more tips and tools from us, your favorite trainers. Until then, we say Is there anything else I can help you with? Have we serviced you well? Thank you for calling. Are you still there, ma'am? Have a great day. Bye.