Marketing & Mayhem
Savannah Bananas, Complain Culture & Tattoos
What’s - in a name? Scooby is back. And she’s never been to a fireworks stand. A simple visit to an American institution helps us dip our toes into the pool of rage … but, it’s not what you think.
What if the simple joys of a local diner experience are being overshadowed by our obsession with perfection and high costs? By our ability to give “feedback”. Has the ability to complain freely ruining our joy? Since when did breakfast have to be brunch? If we created a food truck - would you come? Where did feedback end, and “complain culture” begin? Is competition to blame - or are we just top tier whiners?
Ever wondered how social media and authenticity intersect in a world dominated by complaint culture? We dive into how relatable, genuine posts can outshine the curated content flooding our feeds. With personal anecdotes and dining experiences, we examine how critical online reviews, particularly those that are unwarranted, can harm small businesses.
Are men and women different in their approach to complaints? Would your rather - service over the meal itself? Where’s the line - where’s the limit - and who is to blame?
Thought we weren’t talking marketing today? Think again. We delve into the pressures new businesses face and the significance of bravery in fostering growth and innovation. Inspired by Jesse Cole and his revolutionary Savannah Bananas, we highlight the value of risk-taking and learning from failure - and yes, sometimes that means quirky skincare routines featuring beef tallow and snail mucin - is comparison the thief of joy?
It wouldn’t be us - if we didn’t express heartfelt gratitude to our listeners, the "Scoobies," you are the charm to our mayhem - the grace to our chaos. Thank you.
For more mayhem, be sure to follow us:
Insta @marketingandmayhem
YouTube @MarketingMayhemPod
And don't forget to leave us a 5 star review! Or message us to deep dive into your topic or just give us feedback!
Hosted by @raebecca.miller and @jennyfromthe843
What’s - in a name? Scooby is back. And she’s never been to a fireworks stand. A simple visit to an American institution helps us dip our toes into the pool of rage … but, it’s not what you think.
What if the simple joys of a local diner experience are being overshadowed by our obsession with perfection and high costs? By our ability to give “feedback”. Has the ability to complain freely ruining our joy? Since when did breakfast have to be brunch? If we created a food truck - would you come? Where did feedback end, and “complain culture” begin? Is competition to blame - or are we just top tier whiners?
Ever wondered how social media and authenticity intersect in a world dominated by complaint culture? We dive into how relatable, genuine posts can outshine the curated content flooding our feeds. With personal anecdotes and dining experiences, we examine how critical online reviews, particularly those that are unwarranted, can harm small businesses.
Are men and women different in their approach to complaints? Would your rather - service over the meal itself? Where’s the line - where’s the limit - and who is to blame?
Thought we weren’t talking marketing today? Think again. We delve into the pressures new businesses face and the significance of bravery in fostering growth and innovation. Inspired by Jesse Cole and his revolutionary Savannah Bananas, we highlight the value of risk-taking and learning from failure - and yes, sometimes that means quirky skincare routines featuring beef tallow and snail mucin - is comparison the thief of joy?
It wouldn’t be us - if we didn’t express heartfelt gratitude to our listeners, the "Scoobies," you are the charm to our mayhem - the grace to our chaos. Thank you.
For more mayhem, be sure to follow us:
Insta @marketingandmayhem
YouTube @MarketingMayhemPod
And don't forget to leave us a 5 star review! Or message us to deep dive into your topic or just give us feedback!
Hosted by @raebecca.miller and @jennyfromthe843
speaking of tidbits, we just jumped right in um. I changed my name for this one scooby. I changed my name to scooby after the last recording session. It's my new name for everything. He's a Scooby, she's a Scooby.
Speaker 2:But tell me what you told me today in Target that you have actually never been to.
Speaker 1:Oh, a firework stand.
Speaker 2:This is like mind blowing to me, Like I feel like Let me shoot off a firework.
Speaker 1:Let's start there.
Speaker 2:I feel that.
Speaker 1:But like no, like no, I'm just right now jenny, if you get me in front of something like that, I'm doing it, so you cannot introduce the experiment to the experimental. I will absolutely have to be part of it. I think you just I'm jumping in. I definitely feel like you would hurt yourself, which is probably why no one's ever taken me to a fireworks stand.
Speaker 2:Correct. Well, I mean, I just you've never even visited one. This is just my. You're just like a little onion that I just keep peeling and finding all these different things about.
Speaker 1:You know I've never been to one. I mean, I feel like, first of all, I know I would get such a good story from whoever the person the scooby is. That's like in the boss you tried to tell me.
Speaker 2:Usually the guy's name is bill, the guy's names are like bill, because isn't that like a company, like firecracker bill or something?
Speaker 1:they don't call themselves bills, just to do it like I'm getting like like a moment right now no, I think their names are like Arthur and like Bill and I thought they were missing fingers. Arthur seems like.
Speaker 2:Don't people named Bill maybe miss fingers? I think it's really.
Speaker 1:Scooby, scooby's missing a finger.
Speaker 2:I have never met another human being name or any human being named Scooby Scooby's missing a finger. I have never met another human being name or any human being named Scooby. Have you, I mean truly, come on.
Speaker 1:I think what you were saying when we walked in is like where do you get this stuff from? I'm like where did you get this name from? And now that I've said Scooby, now I want everyone to be a Scooby. I'm going to use it at camp. Okay Scooby, okay Scooby. I haven't decided the context, like if I use it, if I like it or if I don't like it. I think it's a universal, it's just like a blanket name, like Scooby.
Speaker 1:Yeah, it's genderless. It's just everything Everyone's a Scooby. It's just everything Everyone's a scoopy. Okay, all right, we have an interesting topic today.
Speaker 2:Good, because I'm full of rage and we need to talk about it. I am on one today. Okay, I don't know why. No, I don't love it.
Speaker 1:Okay, well, I like strong feelings. I'm having a lot of strong feelings. Um, there's like a lot going on in life. Uh, we're in a whole different we've. I feel like we just talked and we've gone 17 directions since then. Um, but I was. We were talking to a client this is how this whole conversation started, and I am from Rochester, new York. My phone number is from Rochester, new York. The guy says have you ever had a garbage plate? Nick Tahoe's, right, have you have. We had this conversation.
Speaker 1:Okay, there's this restaurant in New York, in upstate, called Nick Tahoe's. A garbage plate is what you get at the end of the night. It's like the waffle house, but not. And it's literally little old ladies. They look like they were strippers before they worked at this diner at 2 am, they're like 80. That's what happens when you are an ex and then you become 80. And it's the sketchiest place. They open this giant styrofoam container, smack a really cold side of Mac salad on one side, super hot fries on the fryer, two cheeseburger patties, ketchup, mustard and a cute little like design. Slap a bunch of meat sauce on and onions and then they send you out. It's so you don't have to get onions, but it's so good, it's like the cold.
Speaker 2:I feel like I need a Tom's, just hearing you describe that dish.
Speaker 1:Oh, it's so good, and I used to. Sometimes I make them because, like, people will ask about it, Like in my old neighborhood, people would be like, can you make garbage plates? It was fun, Like it's. For a while I said I was going to do a food truck here and call it the garbage truck and only make garbage. So I told this.
Speaker 1:I told the man that I was like do you know, I wanted to have a food truck and he was like this is what he said, which is so interesting. He was like people have really ruined things like that. And I was like I think you're right, it's not cancel culture. He called it complain culture, when I was like don't you miss like being able to go to a diner on every corner and get endless cups of coffee, three shitty eggs and whatever your potato is of choice for like $8. Now it's brunch culture. It has to be the best of the best. It's going to cost you $50.
Speaker 1:He's like when I was a kid, we would go get ice cream after every t-ball game. This wasn't the world's best ice cream. He's like I don't know if it's complaint culture or this obsession with everything being the best, but we've ruined the fact that some things don't have to be incredible. They can just be a good hot dog or a good burger and not cost a fortune. And we've completely killed that by always having a complaint and always being so competitive.
Speaker 2:I thought it was so interesting currently than to be an ass about it.
Speaker 1:Well, what is it? Also, when did it become such an obsession to give feedback? Like I understand, in our work life, we're going to get feedback, but like, at what point can you not just get a hot dog and it just be a hot dog? Or like an ice cream is just an ice cream, why does it have to be? From and I'm not going to name any of, there's like two places right here that do incredible ice creams. They're beautiful, they're like gourmet, full design sculptures, basically, but where's the mom and pop shop? People aren't supporting it or they're complaining about it because they want that ice cream for $6, but they want it to look like that guy's. There's a reason that guy's is $30.
Speaker 2:I feel like, as a whole, our society's expectations have become really, really high, and I feel that way about everything. I mean think about beauty, think about your home, think about your car, think about your vacations. I feel like, since we have now all started comparing our lives, our food, the way we look to each other, that now it's like we're in this heightened sense of comparison, so we feel like everything has to be the best, because that's all you're seeing on social media, on TV, you're surrounded by it, so it's like that's all I know or that's all I'm seeing. And so if I'm not these things, if I'm not seeing these things, if I'm not wearing these things, if I'm not eating these things, then I don't have the best Like do you agree, then, that we did it to ourselves A hundred percent?
Speaker 1:Yes, absolutely. It's like this comparison is the thief of joy thing. And so we're like, oh, because it doesn't look amazing, I'm going to give feedback, cause that's like the appropriate thing to do, cause everyone just loves feedback. I'm like, yeah, and then it has to be like the best house. So now we have the highest housing crisis crisis. And then it's like, oh, the best shoes are the best Everything. When we were kids, like you, of course, wanted to have, you know, great stuff, because your friends had great stuff, but they didn't have great everything. You know. You had like one really good pair of shoes, one really good pair of shorts, or whatever. Like I wasn't swimming in designer labels ever.
Speaker 2:No, and I mean like, for example and I love my niece not dogging on her, but she is 16 years old. I went home two weeks ago when I was at my mom's and she was showing me her little bracelet. So I'm like, oh, those are cute, you know, those are. You know, back in my day it was like friendship bracelets, right. Like, oh, you have. Like she was like, oh, this is so-and-so, this was $125. This was 85. This was 45. And I'm like, why?
Speaker 1:do you?
Speaker 2:tell me that you have like $700 on your wrist walking around like on a day to day and you're 16. But how do you even know the prices.
Speaker 1:I'm like what is this? Like obsession with how much money the value?
Speaker 2:Yes, like and so, and she's 16. So and then you know she's talking about skincare and you know hair care and all these things and I'm like I feel so bad for her Cause. I'm like who cares? Like you're 16. Like like you should be out in a field hanging out with your friends and enjoy country nights and listening to music and sneaking a bottle of Boone's farm, like not that I wanted to be doing that, but you know what I mean. Like, I think it's just something about it.
Speaker 2:We've shifted our focus into like valuing things that are materialistic, instead of like the simple, the simplicity that you and I grew up with yeah and then, and then people are mad about it.
Speaker 1:But I'm like you actually did it to yourself. By not putting your money in the mom and pop ice cream stand, by not putting your money, by having to, by you saying I also have to have the best house or I also have to have the Lululemon shorts, you've actually done the exact thing that we're in our minds and our hearts.
Speaker 2:We know isn't really the right thing, you know and I think that you know you think it's truly Becca, like how many of your people that you follow and I know you're not a huge like, quote unquote, influencer follower but how many of those do you see Instagramming a Costco ice cream sundae?
Speaker 1:You know what? I will say this because I actually have, because that stuff is the shit, by the way.
Speaker 2:It is some bomb ass ice cream.
Speaker 1:I have gone through on multiple occasions and actually like sort of culled the herd, so I don't follow really any influencers. Remember the other day we were talking about a local one and I was like so I don't follow really any influencers. Remember the other day we were talking about a local one and I was like I have no idea who that is, but that is by design. I have a friend who owns a design company downtown and she is like beautiful and super skinny and everything is like whatever. But last year for Father's Day they went to Costco and got pizza for his meal and they have like three beautiful kids and she posted it and she was like keeping it real around here and I loved it. I'll never forget it because I loved it so much. No one is doing that.
Speaker 2:No, that's what I'm saying. I mean, I feel like if it's not again and we keep going back to authenticity over aesthetic, right, like I feel like that's what it is If it's not hashtag, instagrammable and beautiful picture, then we don't want to like show it. So that then makes us more again just like very critical of the real. So it's like I'm going to go to an ice cream shop and I'm going to pay, you know $4 for a scoop of ice cream. If it's not like hitting all the cylinders, you know what I'm going to do. I'm going to go online. I mean, I don't do this because this is terrible. Go online and leave a shitty ass review, leave one star. When you've got a mom and pop company, that's like struggling to pay rent and survive. It infuriates me Like it makes my blood boil, do you?
Speaker 1:think that's why people get so upset about my McDonald's.
Speaker 2:I think people get so upset about your McDonald's because they have. They think it's unhealthy and gross and they cannot not say something to you about it.
Speaker 1:But that's part of complain culture. That's what my point is With feedback. Yes, it's like I didn't ask you. I posted it. But me posting it doesn't mean I've asked you for your opinion about it.
Speaker 2:Listen, sister it may be a Southern thing, but I'm like, if you ain't got nothing nice to say, oh, that's a New York thing too, keep your damn mouth shut. I mean truly.
Speaker 1:Who do you think is worse, the girls or the boys?
Speaker 2:Well, I mean, they didn't coin the term Karen for nothing. I think it's women.
Speaker 1:I'm going to disagree, but I had a feeling you were going to say that.
Speaker 1:Ooh okay, only because of my hinge experience, and there is something about grown men that they feel very privy, especially older men. I'm going to go ahead and isolate the age group to 48 to 62. They really feel extremely confident giving their opinion on a lot of things that they have no business even having an opinion on. That's interesting, I don't. I mean, I think that girls are complainers too, but like when I think about my friends, I know that, and maybe that's just my circle. Like I know that my friends aren't doing that, but if I think about a lot of their husbands they're kind of whiny.
Speaker 2:Yeah, for sure. Yeah.
Speaker 1:No, I think they're necessarily going to Google and leaving a bad review. No, but I wouldn't, I would not doubt if they were asking her to, because I feel like that's very much a part of that too. But, like my girls can have like a real unhinged time, the meal can be completely wrong, but if we have a great time and the atmosphere is right, it's happened to you and I and we've been like and we were just like we're boys like.
Speaker 1:But you know, I don't know, and maybe it's because of where I am in my life, so I'm paying attention there. I saw this meme the other day about how guys want to basically be like, treated like the girl in the relationship. You know, they want to speak the bill, they want to be picked up, they want to like, they want you to text first and do all of the things and like. It was really funny and I sent it to another really good friend. But I don't know, I mean I they are kind of whiny, like yeah.
Speaker 2:I don't. Um, I mean, I feel like some of some of my favorite businesses that I follow, the co-op here in Charleston being one of them they actually call out people who leave negative reviews, and I love it. I think it's amazing. I think it's amazing because, you know, people are just. I think, at the end of the day, people are sometimes just very miserable and they aren't happy unless they're miserable. So, like where you and I have been, to this restaurant I've been several times, you've been several times have I had banger meals every time? No, but the service has been good, the wireless has been good, the ambulance is good, so we keep going back. I mean we do have going tonight. Yeah, I mean, it doesn't have to bat a thousand every single time, like things aren't perfect.
Speaker 1:Staff is incredible. Let's just say, hands down one of my ultimate favorite restaurant and there's another restaurant that you and I go to.
Speaker 2:The staff sucks oh my god, I went the other night for a drink.
Speaker 1:It was the same bartender and he sucked then too, but the food is amazing. So you're like which would you wrap? It's another game of would you rather? Ooh, I know. And you're like, do we pick the good people? But the food? And like I've had some good things, now that I figured out what I like on the menu. I but the food, and like I've had some good things, now that I figured out what I like on the menu, I'm like in a little bit of a safe space, but and actually I had a bartender a few weeks ago who said, oh, we went through some growing pains. You know, we actually had to replace our head chef. There was a couple of things like that. And we've like, we've grown a lot.
Speaker 1:And they actually got a lot of feedback about people were misunderstanding whether or not their menu was Italian or Mediterranean, because there's a difference, and they were having like this mini identity crisis and I was like that makes so much sense. You know, I love a good story, so I'm like I'm here, I'm already, I brought my Kindle, but I don't have to read. I would much rather talk to this woman about what happened here, and I didn't bring it up because I had a complaint. She was just talking to talk. I just think it's interesting. I saw this meme the other day also, where it was basically making fun of a person's complaint because, like, let's say, the example was they were at a flower store, but the complaint was the tater tots were awful, they didn't even have what I wanted and they were like, yeah, because we're a flower store and I think that's part of the issue is that people go to the wrong place looking for something that they shouldn't be there for, and then they're mad that it's not.
Speaker 2:Yeah, no, I agree, I think it's a combination of that and I think we've just gotten self-absorbed. We always talk about grace. Like you know, you and I always talk about this with each other. We need to give ourselves grace. We need to practice that with people and companies too. I mean, listen, we work hard for our money we do, and so I like to be selective and careful where we spend it, and so obviously I get bummed when we drop 100 bucks on a dinner for our families and it's not good. But look for the positive. Was the service good? Did the manager come out and say hey, listen, our kitchen's really backed up? So sorry it's taken a while, because for me, that shifts my experience. That makes me give more grace to them.
Speaker 2:The only thing I will say I have one caveat to this, and it is the only bad Google review I have ever left in my entire life. Okay, and this restaurant is no longer a business and it was a chain. It was not a local mom and pop, just to be clear. Okay, it's cleanliness. I cannot deal with a nasty restaurant. I will leave a bad review in a skinny minute, or email the manager myself, because I'm like dude, like I saw somebody picking their nose and then handing out menus. I cannot deal. I'm weird, that's my one. I can't do it. I can't do it.
Speaker 1:Well, and I think that's one of those things, too, where I'm like what is the best way to give feedback, because I feel like a lot of people love to give feedback online. There's this like, oh, we can, we're hiding behind a screen so we can give this really big feedback because we're whatever where I'm like it would have been so much easier, because you actually can't really remove those Google reviews. You can reply to them, but it kind of is what it is, and so it would be so much easier to go ahead and just reach out directly and give the feedback instead of just blasting it into the internet because you can. It's this power trip. I feel like everyone's very self-absorbed.
Speaker 2:Yeah, I think they love it and I think that they loved like it getting liked or shared, or I think that they like the um. I think that's a dopamine hit for a lot of people. I really do. I think they like the attention of it.
Speaker 1:So I was going to tell you, when you were talking about the restaurant thing, I went with Summer, you know, a little bit ago to Lake Norman in Charlotte and we had this great dinner at Bar Taco which I wouldn't normally say the name, except my meal got completely forgotten which, frankly, I was having a great time, the kids were having a great time. I mean, I had a margarita. I didn't know that it got forgotten because everything came out and then the waitress came over and you could tell she was kind of concerned and then she went back and came back but I never even not that I would have said anything, but she resolved it and she was like, oh my gosh, it came out. It was hot. When it came out, I didn't mind eating later. Like we have kids, I eat last all the time we have kids, I eat last. All the time we just eat last. We'll go back to that.
Speaker 1:Two people came out. First person came out and said I just want you to know we already took that off the bill. That's completely our mistake, whatever. And I was like, oh my gosh, I appreciate that you didn't have to. She was like, no, really. 10 minutes later a different person came out and they were like hey, we heard about that. We forgot your meal. I'd gotten four tacos, so they give us four little wooden chips to get for free the next time. And I was like this isn't even necessary. I super appreciated it. But then there was a part of me that was like I wonder if they're doing this because they get so much crappy feedback. And that's what.
Speaker 2:I'm saying I feel like, as business owners, we anticipate that right, Especially being in the restaurant business. Like you anticipate the Karens I don't know who ever coined that term and I feel so sorry for anybody.
Speaker 2:I know I feel so bad for them, but like I feel restaurants, I mean especially they have to do like damage control really quick because they don't want to get a reputation, especially, you know, if you're new. That is one of my biggest pet peeves when restaurants are new. And do you know that first one to two, three, three weeks, first three weeks of business, and people have zero patience or grace and just slam them online? I'm like they just open like give them a minute to figure it out. Oh my gosh, I just I can't with it. So I don't know. I mean the complaining thing has gotten out of hand, if you ask me. I think it's too much.
Speaker 1:I think it's one of the reasons also that people are less willing to learn because everyone's afraid to fail. And it's one of the reasons also that people are less willing to learn because everyone's afraid to fail, and it's because everyone is so vocal about anyone else that makes a mistake, and I think it's this kind of like big circle of I'm not going to say what I almost just said, but it's a big circle. It's a big circle.
Speaker 2:Yes.
Speaker 1:But I think it's like self-fulfilling all the way around. It's just like oh well, now I'm afraid to like. I have friends who are doing some pretty cool things that they're not monetizing right now just because they want to learn it, and I know a ton of people who are doing the exact same thing that they were doing four years ago. That is not fulfilling. They're not doing any personal growth at all because you have to be able to fail to grow Period. They're not doing any personal growth at all because you have to be able to fail to grow period. Yeah, you are not going to wake up tomorrow and be amazing at whatever you are attempting to do. That's not a good reason to not do it, and I can't get excited about people who have no bravery yes, I just posted about that.
Speaker 2:Do you see that quote? I posted on instagram last night no, I'll look. All right, I'm to read it out loud because I feel like it's very applicable to what you just said.
Speaker 1:I was busy last night.
Speaker 2:Remember you are. Remember this even if you go for it and it doesn't work out, you still win. You had the guts to head straight into the unknown and try something that scared you. That type of bravery takes you places, it's true.
Speaker 1:Mic drop. It is a mic drop. We've actually shared a couple of things back and forth on Instagram too, that we should put to mayhem, because I just think it's not so much that you have to fail in order to be brave, but you've got to try something, and you're just never going to be amazing out of the gates.
Speaker 2:Well, let's talk about that. It was that Savannah Bananas. When I sent you, when he talked about the owner of Savannah Bananas, what is his name? Becca, hang on a sec.
Speaker 1:It's like Jared something Okay.
Speaker 2:Hang on, it's Jerry, we walked onto a presentation about their branding strategy.
Speaker 1:Who is that?
Speaker 2:It's Jesse Cole. Jesse Cole, the owner of the Savannah Bananas. So basically the premise of this reel and we'll post it is that when they go into their marketing meetings they come up with 15 to 20 ideas and usually 12 to 14 of them don't work and they fail miserably at them. And he started listing off a few that they have you know failed at basically.
Speaker 1:But then you see how their strategy was. Even just the idea of having a baseball team, that's different, yeah. And then he suggested the dancing and he said the team was so bad at it, we were terrible at it. He talked about their first dance and how long it took for him to get their buy-in and then how long it took for them to actually become good at dancing while playing baseball. I mean, it was an actual journey. And now they do a meeting.
Speaker 2:They are a phenomenon now, and I mean incredible, incredible and like full every night. He's got 143 000 savannah bananas 2.7 million followers on instagram. I love I mean they have taken over because they had the guts to try something new. Right, and then they really are different than anybody else playing baseball Like yeah, it is.
Speaker 1:I didn't know about them until less than a year ago is when I found out about them. I didn't even know about them and they kept popping up on my feed, probably because a lot of their music was Taylor Swift at the time. But then I posted and I was like which one of you is obsessed with the Savannah bananas? Because obviously, in order for it to get to my algorithm, it has to be on somebody else's that they're consuming a lot that I'm very close to. So at least 11 people were like it's me, it's me, it's me. I was like oh, y'all are watching Savannah bananas.
Speaker 2:Yes, it's so good.
Speaker 1:I mean it's so good. So he basically said in this marketing meeting they come up with, you know, 12 to 15 random ideas for the show, basically the game and quite a few of human could be a pinata would be like a good, I would be a bad idea and I was like I see the hole but I think it's funny though, like that's how creative he is, like we're going to try something different everybody else is just playing baseball and shooting out t-shirts and a t-shirt gun Like how can we be different and drive people to our games?
Speaker 1:Oh my gosh, they killed it.
Speaker 2:I'm dying to have somebody from their marketing department on the podcast. It is on my bucket list for here, yeah.
Speaker 1:I got to write down our bucket list on the Lucite board, cause I feel like I have a few, but we need the full list. I'm going to add it I have a few, but we need the full list.
Speaker 2:I'm going to add it. I have a list up there.
Speaker 1:I love Savannah Bananas, though I think it's incredible. I also think that anything with music gets people very much like, uh, co-aligned, something about it. We were talking about this in the car today. We were let's talk about it for two seconds this in the car today we were.
Speaker 2:Let's talk about it for two seconds. I want to talk about the Instagram fonts too. So people need to. So they don't know about that, because I did not know about this.
Speaker 1:Well, we know about it because we manage so many social accounts. Yeah, Because what you were saying is that we didn't realize that the font rollout for stories and reels it's not everyone at once.
Speaker 2:No, so don't think that you have need to update or you need to switch your type of account. No, it is not that you got to wait your turn. So we have it on some of our social media accounts that we manage and we don't have it on some, so don't feel like you are missing the boat.
Speaker 1:I do think that the new ones look really good I'm a big fan me too I like the design.
Speaker 2:What's your favorite? Okay, design done. I like the poster. Yep, I'm a big fan.
Speaker 1:I love a font.
Speaker 2:I love a font. Oh my god, I geek out on fonts.
Speaker 1:So I made an interesting choice yesterday and I got a tattoo Multiple tattoos.
Speaker 1:Multiple at once, ripped the band-aid off. I forgot to ask you Did it it hurt? Did you think it hurt? No, I didn't. We. I think if I had bigger tattoos maybe it would. I mean, I said I could see where if I had like my whole back or like a sleeve where I would get like agitating because I could, that stuff happens to me where I'm just like, okay, that's enough of that for a second. But um, no, not in the, not in the places that I got it. But he said there's very much this trend towards more and more writing and the writing can be really tricky because of the fonts. And I was like we totally get this, because there are times where I'll stare at a word so long I'm not even sure if I'm spelling it right.
Speaker 2:I do that all the time Right.
Speaker 1:And then there's times too, even in design, where I'm like my software is telling me that this word is straight, but something about the way I'm looking at it looks like it's got like a little dip to the left or the right and I'm like surely the software can't be wrong. And he was like try doing that on the human body. And then people pick these random ones. Yes, and then he's like people pick these random fonts. And then I'm like how am I ever going to make this look? I know from his art perspective, because it's very much, he's very much an artist. I was so interesting to think about, like we started talking about color theory and all the things that you and I do. I don't know, we might have to have mine as the guest, but I. It was very interesting to think about fonts and how drawn to them we are.
Speaker 2:I know, but I don't think people think about them as much as you and I do. I was doing something for somebody social the other day and I was staring at it and no joke, becca, I was like I need an athletic looking font. And I sat there and I went well, you know what I'm saying like I wanted something very specific, like I can see it in my head, but then I could not find it anywhere. No joke, I spent like an hour and a half looking for this athletic font until I like I kept playing, playing, playing, playing and I was like there it is, that's the one I want. And then, like one of our clients who work on like vintage kind of, I guess, content and we wanted a kind of vintage seventies looking font.
Speaker 1:But I don't know if anybody thinks about fonts like that, like marketing people do, because to me they tell a story just in like the way a letter is yeah, no, so he did understand that, but it's more like, I think for sure, like it goes even deeper when we start talking about like fonts or color theory or some of those things like fonts or color theory or some of those things and I think, gosh, if I were him, I'd always be super concerned that somebody didn't really like think through their art.
Speaker 2:Yeah, I mean, wouldn't you if you were like tattooing it on somebody's face or something Like Post Malone? I think that about him I'm like dude, like help me understand. What were you?
Speaker 1:thinking I don't. I mean, I think you might just be like the tiniest bit out to lunch. From an art perspective, I think it happens, though.
Speaker 2:I mean, but do you love any art that much to put it on your face?
Speaker 1:No, I mean, I think a lot about even my moisturizer, so I'm probably not, probably not, oh my God.
Speaker 2:And she's rubbing like beef fat on her face.
Speaker 1:I am, and so I also recently got my roots touched up, and we had this entire conversation about how people are putting snail juice on there. That's like the thing right now is it's it's beef tallow or it's like this oh, I use snail mucin.
Speaker 2:I use it. It's like the butt drag stuff from snails.
Speaker 1:It's quite literally the butt drag, the snail trail of what I'm like for everyone who's concerned about my beef fat that I'm basically injecting into my face, I think the snail trail and they're like no, it's cheap. I was like I have a lot of questions. I want to why. I'm like how are you getting it out of these little guys? What does it smell like it? Doesn't smell like anything. There's no way. The snail trail doesn't smell like anything.
Speaker 2:It doesn't smell like anything. It doesn't smell like anything. I'm telling you, I'll bring you a squirt.
Speaker 1:By all means squirt the snail trail on my face. At this point there's no limits to like if it's anti-aging.
Speaker 2:So let's ask that Is there anything that you would not put on your face If it would? Whatever bull I call bull on that if you heard tomorrow that there was a scientific study that human feces no.
Speaker 1:I call bull. I promise you, I'm so scared of getting like C diff or pink eye bullshit I called no, no, no, no on my face.
Speaker 2:If they came out with a study tomorrow, it was like it's been scientifically proven that if you run your poop on your face, you it will reduce aging by like 50. No, oh my god, you would be linking a code to your poop. I know you would. I know you would. No way, yeah, there's no way. You, you would. I call BS, I call BS.
Speaker 1:You have a better chance of selling me on like an animal that only eats vegetables. So like if it's elephant turds, I might be more open-minded, oh my.
Speaker 2:God. I think I would rub anything on my face if it would make me stop aging.
Speaker 1:I'm not gonna lie okay, I think I'm, I think I'm gonna only have to be like uh yeah, okay okay yeah, I mean, you can put that stuff in your garden. They sell it at the zoo poorly, don't they?
Speaker 2:I think they do I'm pretty sure I've never seen anywhere that sells elephant poop oh, I'm sure you can buy it.
Speaker 1:I think I bought it before. Hold on it's like a really good fertilizer. Hold on elephants what?
Speaker 2:oh my gosh, y'all the mayhem that is jenny and rebecca. You know what?
Speaker 1:let's oh, you absolutely can buy elephant, poop um. You can even buy it on timu, of course you can it's in china.
Speaker 2:Of course you can buy elephant poop uh, yeah, it's compost.
Speaker 1:You get it's like compost. It makes your garden better. I think it'd be interesting to like so for you. I want to circle back to the feedback. Um, what is it? I? We got to leave the church. Um, is that me? No, what is the best way, though, that you receive feedback and like how? I mean, I wouldn't even say like how are you good at giving it, but like, if I'm going to give you feedback, what's the best way to do it? I don't really have feedback, so it's not a loaded question, it's just a question.
Speaker 2:So I feel like I'm someone who's super sensitive to criticism. So I feel like I'm someone who's super sensitive to criticism so I don't like to feel, um, like personally attacked per se. Okay, so it's more of a hey like starting maybe with a positive, like hey, I'm really excited about xyz, but could we take a look at doing something this differently? Like I feel like it kind of cushions the blow for me and it makes me not feel so, um, yeah, attacked like criticism, because I do that enough internally in this head of mine, so hearing it from other people just makes me want to cry. What about you? I feel like that's such a two answer and I'm ready for your eight answer.
Speaker 1:Well, so there's a part of me that's like the minute I feel like the air changed. I'm like what is it that you need to say? And so that for some people is very alarming, because they're like I'm just trying, I'm like say it.
Speaker 2:I would have a hard time with that. If you asked me that, I'd be like, uh, I don't know. Do?
Speaker 1:I need to say something. Well, I'm like no, because if I, but this isn't like it's an innate sense that somebody has something hard to say, and I'm like, oh my God, we're going to be here for 14 minutes, it's going to be like a big thing. I don't like when things turn into a big thing and they're not. Yes, you know like sometimes you just have to say like you can't talk to me like that, or don't say it like that, or whatever it is. It could be like I don't like purple, Please don't use purple. But it doesn't have to be like do you know that purple is for signifies like royalty and reality and elegant.
Speaker 2:Like we don't have to go. I would need you to say that to me, cause like I feel like I'd be sensitive, I would need you to. I would need you to do that to me which I can do.
Speaker 1:Look at this bruise. I didn't even know I had that. Um, uh, so I would be annoyed with the whole storyline, Cause I I feel like it makes it more painful, cause I'm like how long have you freaking thought about this? Just say I don't like purple. Is there a different color we could use? Yeah, Because red also means regal and elegance and richness and luxury. So like they mean it in a little bit different ways, but like I can deliver on red if you need it. I don't want to think about it forever, I just like tell me what you need from me.
Speaker 2:Yeah, you and I are um, we're, we're, we're different in that regard, which I think is beautiful. I think that's one of the things that makes us work well together, Truthfully.
Speaker 1:I agree, I just was. You know like I would be mad if, as a business owner, if you went to my Google first, I can guarantee that you're getting a phone call immediately, First of all because I want to problem solve, but also because I do wish you would have just done it that way, because I'm happy to fix anything that makes anyone unhappy. But this idea of making everything, this big public, almost like witch hunt right, there's this kind of witch hunt, feel like out there, head on a post, kind of situation that I just think is really unnecessary and like I would love to just we don't have to like go outside or like draw fists or anything like that. Like what if you just called and said hey, I mean, I'm sure you're capable of better work, but this experience I had wasn't amazing? I would much rather hear it that way.
Speaker 2:Yeah, I agree. I mean, I'm definitely like that. If it's a superficial relationship like somebody, like if it's a restaurant or something, I would have that conversation. I think those conversations are more difficult when it's you know, somebody that you're working close with. I think that that's more challenging, which is ironic because I've been in management since I was like 23.
Speaker 1:So I've had that a lot, but it's still something that I'm working on having those I think it's harder to do it when you don't do it often, yeah, so like I have this thing, I had this leader who used to talk about because I would get frustrated and her two things were me like were people don't think like you do, right, they don't have the same work ethic as you do and they don't think like you do.
Speaker 1:But also sometimes if I tried to hold it in and this is long ago in my career, because obviously I can't possibly do that anymore at this point for whatever reason I would like let things go for a little and then I would get closer to just kind of snapping and she would say to me that assistant manager or that store manager under your leadership has never heard that feedback from you because you didn't know how to deliver it.
Speaker 1:So if you think about it and think about it and think about it and they keep doing the behavior, and then six months and you lose your crap over it, that's your problem. They had gave them no tools to fix it. You didn't give them the feedback the first time, when it would have been the easiest. You kind of just prayed that it would go away and it's not going to. And I was like. So I say that even with the girls, cause they'll snap at each other. I'm like whatever you've been thinking for the last five minutes that you're annoyed about if you have not vocalized that no one is here to read your mind, like that's completely unfair as an expectation.
Speaker 2:Yeah, I don't know. No, I agree. I think that's in every relationship you have Siblings, marriage, business transactions. I mean, yeah, it's, it's everything.
Speaker 1:And I get why it's hard and it's like again feedback culture. We shouldn't just give feedback on everything. But if it's close to something that's important to you or not negotiable or even makes you feel poorly, ignoring it and then expecting it to fix itself is surely the fastest way to fail.
Speaker 2:Yeah, I agree, I don't know. Look at us. We are kind of deep today, but we did talk about poop.
Speaker 1:Yeah, I would kind of like to get back to the place, though, where, like, you, could get a cup of coffee and eggs for eight bucks, and the waitress was-?
Speaker 2:Oh my gosh. I love a diner. Diners are my jam.
Speaker 1:So good. I had one in New York that I always went to the Liberty Diner we called it the Brown Diner and they would turn on the fryer when I walked in because I like French fries with my eggs and I'm still friends with this before Yep, still friends with the waitress, and there is just nothing. Quite like you know what I think. One of the things about it we've talked about this a few times, but nostalgia, I kind of miss that cheers mentality where, like you go somewhere, you have an order and like people actually recognize you and maybe it's this like revenue obsessed culture, or it's because we have to, because we have to make more to pay the bills or whatever, but no one even has time to remember your name, much less your face, much less what you like to get yeah, just nobody cares.
Speaker 2:it's just a self-involved and I hate it. I mean, I hate that we're like that as human beings, but I just wish we cared more about again, better than nostalgia, taking it back to the bar a cup of sugar from the neighbor. Go to your diner, have a breakfast, meet up with some of your little old lady friends and have a cup of coffee. And yeah, I don't know, I don't know where that things went awry there, but they became so competitive, Everything is so competitive and so vocal.
Speaker 1:That's one of the reasons I don't love Facebook because I feel like you feel that more on there and like I feel like my Instagram is I'm only on there for school stuff and marketing.
Speaker 1:I feel like my Instagram is so inspirational. It's like be yourself, lean into your true spirit. You know I'm like hippy-dippy with all that stuff, so I'm just like I know I'm here for it Go where the light goes. I'm like I'm going where the light goes. God knows what I'm like. I'm going to be the light and make everyone smile and like, oh, I saw this thing the other day, speaking of Instagram, where somebody said you're going to love this. This is a very Jenny thing to do. They were like one thing I love to do when I'm specifically at, like, a grocery store or a place like that, and I see, oh, somebody who's working there having a bad day whether I see them just get chewed out or whatever, they will literally be like ugh, and they somehow like framed it around like the register and the candy and whatever. And they were like I can't decide and they ask the cashier which one is your favorite? And then they buy it and give it to them.
Speaker 1:Oh I love that it reminded me of you. I meant to send it to you. I love that reminded me of you. I meant to send it to you. I love that Like a really small gesture of like, hey, I see that that person treated you poorly, or I see that you're frustrated, or I see that maybe you don't have the resources a lot of these places are understaffed to do your job well, because I think that's very true A lot of stores don't have the staff to present the job as well as they probably were hoping to, but it's an easy way to recognize somebody I don't know. I just thought it was brilliant.
Speaker 2:I think it's brilliant. I love that. It was very sweet, all right. So everybody listen. Sweets for the Scoobies. Thanks for the Scoobies, all right, guys. Well, well, thanks for tuning in lots of mayhem today, but you wouldn't want it any other way. You wouldn't see you next week.