In episode 14 of Fix Your Gym, Adam Niffen interviews Ben Hudspith from Sydney, Australia, who brings a wealth of experience in the fitness industry. Ben shares insights from his roles as a field technician, small business owner, and now national service manager for a large company. The conversation delves into industry trends, technologies, products, and news, offering valuable perspectives for listeners.
Tune in to gain valuable insights into the world of fitness equipment maintenance and service.
TIMESTAMPS
[00:02:42] Family Bicycle Shop Experience.
[00:06:20] Starting a Gym Repair Business.
[00:10:30] Entrepreneurial Journey Through Different Industries.
[00:15:45] Persistence in Business Relationships.
[00:19:40] Starting a Business Advice.
[00:25:08] The Vastness of Australia.
[00:30:09] A Unique Work Travel Experience.
[00:31:47] Australian Outback Terrain.
[00:34:49] Nova Fit Equipment Dealership.
[00:39:33] Hands-on Equipment Maintenance Training.
[00:44:06] Building Customer Relationships.
[00:48:29] Smart Time Management Strategies.
[00:51:19] Repair Tips And Tricks.
In this episode, Adam Niffen and Ben Hudspith emphasize that building relationships with customers is crucial for technicians in the fitness industry. Ben mentions that a significant part of a technician's role is not only fixing the equipment but also effectively communicating with the customers. The interaction with the customer plays a vital role in establishing trust and loyalty, which are essential for long-term business success.
Furthermore, Ben highlights the importance of effective communication and customer service skills, emphasizing the need for technicians to engage with gym managers, explain the repair process, and ensure customer satisfaction.
QUOTES
SOCIAL MEDIA LINKS
Adam Niffen
LinkedIn: https://www.linkedin.com/in/adam-niffen-6baba7170/
Ben Hudspith
Instagram: https://www.instagram.com/gym_repairs_tips_tricks_pics/
Facebook: https://www.facebook.com/ben.hudspith
LinkedIn: https://www.linkedin.com/in/ben-hudspith/
YouTube: https://www.youtube.com/c/BenHudspith
WEBSITE
Stride Fitness Solutions: https://stridefitnesssolutions.com/
NovoFit: https://novo
In episode 14 of Fix Your Gym, Adam Niffen interviews Ben Hudspith from Sydney, Australia, who brings a wealth of experience in the fitness industry. Ben shares insights from his roles as a field technician, small business owner, and now national service manager for a large company. The conversation delves into industry trends, technologies, products, and news, offering valuable perspectives for listeners.
Tune in to gain valuable insights into the world of fitness equipment maintenance and service.
TIMESTAMPS
[00:02:42] Family Bicycle Shop Experience.
[00:06:20] Starting a Gym Repair Business.
[00:10:30] Entrepreneurial Journey Through Different Industries.
[00:15:45] Persistence in Business Relationships.
[00:19:40] Starting a Business Advice.
[00:25:08] The Vastness of Australia.
[00:30:09] A Unique Work Travel Experience.
[00:31:47] Australian Outback Terrain.
[00:34:49] Nova Fit Equipment Dealership.
[00:39:33] Hands-on Equipment Maintenance Training.
[00:44:06] Building Customer Relationships.
[00:48:29] Smart Time Management Strategies.
[00:51:19] Repair Tips And Tricks.
In this episode, Adam Niffen and Ben Hudspith emphasize that building relationships with customers is crucial for technicians in the fitness industry. Ben mentions that a significant part of a technician's role is not only fixing the equipment but also effectively communicating with the customers. The interaction with the customer plays a vital role in establishing trust and loyalty, which are essential for long-term business success.
Furthermore, Ben highlights the importance of effective communication and customer service skills, emphasizing the need for technicians to engage with gym managers, explain the repair process, and ensure customer satisfaction.
QUOTES
SOCIAL MEDIA LINKS
Adam Niffen
LinkedIn: https://www.linkedin.com/in/adam-niffen-6baba7170/
Ben Hudspith
Instagram: https://www.instagram.com/gym_repairs_tips_tricks_pics/
Facebook: https://www.facebook.com/ben.hudspith
LinkedIn: https://www.linkedin.com/in/ben-hudspith/
YouTube: https://www.youtube.com/c/BenHudspith
WEBSITE
Stride Fitness Solutions: https://stridefitnesssolutions.com/
NovoFit: https://novo