In this episode of small business Quick Wins, host Jay Schwedelson interviews Hank Ebeling, founder of the fitness and training company H4 Train Me. They discuss key customer service tips, strategies, and philosophies for small business owners, with Hank drawing on his decade plus of experience running his own fitness studios. Listeners can expect to gain actionable and cost-effective customer service tactics that can make an immediate positive impact.
Discussion Points:
- Focus on being highly responsive to customers and prospects (00:03:45)
- Communicate with customers even if you don't have all the answers yet (00:05:15)
- Train staff on service philosophy and standards early in onboarding process (00:06:42)
- Create 8-12 concrete and consistent service standards for your company (00:08:28)
- Regularly solicit feedback from clients and staff to audit your customer service level (00:10:04)
Guest & Company Bios:
Hank Ebeling is an entrepreneur, author, and customer service expert. He founded H4 Train Me, which operates two fitness studio locations, over 10 years ago. Hank previously gained customer service experience working at luxury hotel company Canyon Ranch spa and popular fitness chain Equinox. If you want to give his book a read, you can find it here!
In this episode of small business Quick Wins, host Jay Schwedelson interviews Hank Ebeling, founder of the fitness and training company H4 Train Me. They discuss key customer service tips, strategies, and philosophies for small business owners, with Hank drawing on his decade plus of experience running his own fitness studios. Listeners can expect to gain actionable and cost-effective customer service tactics that can make an immediate positive impact.
Discussion Points:
- Focus on being highly responsive to customers and prospects (00:03:45)
- Communicate with customers even if you don't have all the answers yet (00:05:15)
- Train staff on service philosophy and standards early in onboarding process (00:06:42)
- Create 8-12 concrete and consistent service standards for your company (00:08:28)
- Regularly solicit feedback from clients and staff to audit your customer service level (00:10:04)
Guest & Company Bios:
Hank Ebeling is an entrepreneur, author, and customer service expert. He founded H4 Train Me, which operates two fitness studio locations, over 10 years ago. Hank previously gained customer service experience working at luxury hotel company Canyon Ranch spa and popular fitness chain Equinox. If you want to give his book a read, you can find it here!