In this episode of Small Business Quick WINS, host Jay Schwedelson interviews Connor Jeffers, founder and CEO of Aptitude 8 and Happily, about improving processes and operations in small businesses.
They discuss starting processes from scratch, documenting procedures, building accountability, and overcoming common scaling challenges.
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Best Moments:
(08:06) Identify tasks that take your time but don't require you personally, and consider delegating those first
(13:39) Documenting processes sets expectations and enables accountability
(12:06) An "operating rhythm" combines regular meetings, purposes, reviews, roles and expectations into a documented process
(11:09) Common "scale blockers" happen from 4-7 employees when tribal knowledge disappears
(16:04) Hire those who think like you instead of seeking diversity of thought and opinions
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Guest Bios:
Connor Jeffers is the founder and CEO of Aptitude 8, a services firm focused on HubSpot implementations, and Happily, a SaaS app development company. Previously he helped scale an EdTech startup and worked in venture capital.
In this episode of Small Business Quick WINS, host Jay Schwedelson interviews Connor Jeffers, founder and CEO of Aptitude 8 and Happily, about improving processes and operations in small businesses.
They discuss starting processes from scratch, documenting procedures, building accountability, and overcoming common scaling challenges.
=================================================================
Best Moments:
(08:06) Identify tasks that take your time but don't require you personally, and consider delegating those first
(13:39) Documenting processes sets expectations and enables accountability
(12:06) An "operating rhythm" combines regular meetings, purposes, reviews, roles and expectations into a documented process
(11:09) Common "scale blockers" happen from 4-7 employees when tribal knowledge disappears
(16:04) Hire those who think like you instead of seeking diversity of thought and opinions
=================================================================
Guest Bios:
Connor Jeffers is the founder and CEO of Aptitude 8, a services firm focused on HubSpot implementations, and Happily, a SaaS app development company. Previously he helped scale an EdTech startup and worked in venture capital.