LifeLine 911
In a world where first responders face new challenges every day, LifeLine911 brings clarity, insight, and connection.
Hosted by Erica Roberts—an Emergency Communications veteran with over 20 years of frontline and training experience—this podcast dives into the issues, stories, and voices shaping the world of emergency response, with a special focus on dispatch and communications.
Whether you’re a seasoned professional or simply curious about how emergency services work, LifeLine911 offers engaging discussions, real-world stories, and answers to the questions you’ve always wanted to ask.
Have a question or want to share your story? Email us at LifeLine911Podcast@gmail.com to join the conversation.
LifeLine 911
Ep 8 - Active vs Passive Dispatching
The emergency dispatcher's world is one filled with decisions which must be made in half a heartbeat, where the outcome can lead to tremendous success or terrible failure: do I send my available resources to this noise complaint call at a known narcotics house or to a suspicious person call near the elementary school? Added to that are the limitations of depleted patrol resources across the country, and those choices become even more dear to make. In this world, there are generally two types of dispatchers: the active and the passive. But what is the difference between the two types of dispatchers, which one do you want to strive to be, and how do you get there? Join your hose Erica this week as she discusses just that very topic.
