During one's career as a telecommunicator, you are bound to hear a lot of very horrific insults and cruel words levied against you personally, even while you work to try and assist the callers or even fellow first-responders on the other end of the line. The why for this is obvious: people generally only interact with emergency services when there is a stressful emergency occurring. But the how you respond to it is critical; not only for your long-term well-being in the industry but also for ensuring that you are doing everything you can get get help where it needs to be. Join your host Erica this week as she tackles the difficulties in keeping your own emotions out of your job so that you can do it effectively; put another way, it's not personal, it's business.
During one's career as a telecommunicator, you are bound to hear a lot of very horrific insults and cruel words levied against you personally, even while you work to try and assist the callers or even fellow first-responders on the other end of the line. The why for this is obvious: people generally only interact with emergency services when there is a stressful emergency occurring. But the how you respond to it is critical; not only for your long-term well-being in the industry but also for ensuring that you are doing everything you can get get help where it needs to be. Join your host Erica this week as she tackles the difficulties in keeping your own emotions out of your job so that you can do it effectively; put another way, it's not personal, it's business.