LifeLine 911
In a world where first responders face new challenges every day, LifeLine911 brings clarity, insight, and connection.
Hosted by Erica Roberts—an Emergency Communications veteran with over 20 years of frontline and training experience—this podcast dives into the issues, stories, and voices shaping the world of emergency response, with a special focus on dispatch and communications.
Whether you’re a seasoned professional or simply curious about how emergency services work, LifeLine911 offers engaging discussions, real-world stories, and answers to the questions you’ve always wanted to ask.
Have a question or want to share your story? Email us at LifeLine911Podcast@gmail.com to join the conversation.
LifeLine 911
Ep 15 - Supervising in an Emergency Call Center
Supervision carries with it a great weight of responsibility; from ensuring that policies and procedures of your Department are followed, to training your staff to achieve the very best results from them, to sometimes needing to be a shoulder to cry on or provide life advice. These are common across all industries in supervision, yet there are still others needed when supervising at a 911 center as your actions (or inactions) could have deadly consequences for the people in your community. Join your host Erica as she discusses some of the tips and tricks she has learned about supervision during her tenure in the field of being an emergency first responder.
