LifeLine 911
In a world where first responders face new challenges every day, LifeLine911 brings clarity, insight, and connection.
Hosted by Erica Roberts—an Emergency Communications veteran with over 20 years of frontline and training experience—this podcast dives into the issues, stories, and voices shaping the world of emergency response, with a special focus on dispatch and communications.
Whether you’re a seasoned professional or simply curious about how emergency services work, LifeLine911 offers engaging discussions, real-world stories, and answers to the questions you’ve always wanted to ask.
Have a question or want to share your story? Email us at LifeLine911Podcast@gmail.com to join the conversation.
LifeLine 911
Ep 16 - The Mentality of a CTO Part I
Perhaps the most challenging and rewarding role you will take on in the emergency communications field is that of a trainer; those valiant souls who not only endure the struggles of the profession, but have the added burden of ensuring that future telecommunicators are well-equipped to be successful in their careers. Join your host Erica as she discusses some of the keystone principles she has learned about being a certified training operator over the course of her career!
