LifeLine 911
In the rapidly-shifting world for First Responders where it seems that everyday the rules and norms are changing, there is one voice you can count on to give you the latest in Emergency News: that is LifeLine.
The LifeLine911 podcast's mission is to discuss issues and stories related to Emergency response services, with specific emphasis on Emergency Communication.
LifeLine911 is hosted by Erica Roberts, a veteran of over twenty years in the Emergency Communications industry and instructor of training techniques in an ECOMM environment.
Our goal is for the podcast to be interesting to professionals within the field and welcoming to those who have an interest in it. To that end, we highly encourage those who have questions or if you would like to be a guest on the show to email us at LifeLine911Podcast@gmail.com with any questions you would like to have answered on the show.
LifeLine 911
LifeLine Ep 10 - From the Mouths of Babes
Young callers are a frequent occurrence as emergency call centers, and they provide their own unique challenges and opportunities when assisting them. It also can allow the operator to provide an outsized impact on the child's life and all the lives they touch. How can you as a 911 operator best help out those young voices in need of help, even though they may have trouble providing basic information such as their location to you? Join your host Erica this week as she discusses how to best get the information you need from the mouths of babes.
