LifeLine 911
In the rapidly-shifting world for First Responders where it seems that everyday the rules and norms are changing, there is one voice you can count on to give you the latest in Emergency News: that is LifeLine.
The LifeLine911 podcast's mission is to discuss issues and stories related to Emergency response services, with specific emphasis on Emergency Communication.
LifeLine911 is hosted by Erica Roberts, a veteran of over twenty years in the Emergency Communications industry and instructor of training techniques in an ECOMM environment.
Our goal is for the podcast to be interesting to professionals within the field and welcoming to those who have an interest in it. To that end, we highly encourage those who have questions or if you would like to be a guest on the show to email us at LifeLine911Podcast@gmail.com with any questions you would like to have answered on the show.
LifeLine 911
LifeLine Ep 12 - It's Not Personal; It's Business
During one's career as a telecommunicator, you are bound to hear a lot of very horrific insults and cruel words levied against you personally, even while you work to try and assist the callers or even fellow first-responders on the other end of the line. The why for this is obvious: people generally only interact with emergency services when there is a stressful emergency occurring. But the how you respond to it is critical; not only for your long-term well-being in the industry but also for ensuring that you are doing everything you can get get help where it needs to be. Join your host Erica this week as she tackles the difficulties in keeping your own emotions out of your job so that you can do it effectively; put another way, it's not personal, it's business.
