LifeLine 911
In the rapidly-shifting world for First Responders where it seems that everyday the rules and norms are changing, there is one voice you can count on to give you the latest in Emergency News: that is LifeLine.
The LifeLine911 podcast's mission is to discuss issues and stories related to Emergency response services, with specific emphasis on Emergency Communication.
LifeLine911 is hosted by Erica Roberts, a veteran of over twenty years in the Emergency Communications industry and instructor of training techniques in an ECOMM environment.
Our goal is for the podcast to be interesting to professionals within the field and welcoming to those who have an interest in it. To that end, we highly encourage those who have questions or if you would like to be a guest on the show to email us at LifeLine911Podcast@gmail.com with any questions you would like to have answered on the show.
LifeLine 911
LifeLine Ep 15 - Supervising in an Emergency Call Center
Supervision carries with it a great weight of responsibility; from ensuring that policies and procedures of your Department are followed, to training your staff to achieve the very best results from them, to sometimes needing to be a shoulder to cry on or provide life advice. These are common across all industries in supervision, yet there are still others needed when supervising at a 911 center as your actions (or inactions) could have deadly consequences for the people in your community. Join your host Erica as she discusses some of the tips and tricks she has learned about supervision during her tenure in the field of being an emergency first responder.
