LifeLine 911
In a world where first responders face new challenges every day, LifeLine911 brings clarity, insight, and connection.
Hosted by Erica Roberts—an Emergency Communications veteran with over 20 years of frontline and training experience—this podcast dives into the issues, stories, and voices shaping the world of emergency response, with a special focus on dispatch and communications.
Whether you’re a seasoned professional or simply curious about how emergency services work, LifeLine911 offers engaging discussions, real-world stories, and answers to the questions you’ve always wanted to ask.
Have a question or want to share your story? Email us at LifeLine911Podcast@gmail.com to join the conversation.
LifeLine 911
Ep 23 - Avoiding Using Crutches
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There are many tools at the disposal of an emergency telecommunicator: radios, GPS locations of units, computers to double-check the work, advanced phone systems. These are all good and useful and do have their place; but there is no substitute for the skill and experience of the operator behind the headset. Too often do these lifelines to the community doubt themselves and overuse the very tools which are meant to aid them, and end up only having crutches which stunt their development. In this episode, Erica discusses how to avoid the pitfall of becoming dependent on external tools.
