LifeLine 911
In a world where first responders face new challenges every day, LifeLine911 brings clarity, insight, and connection.
Hosted by Erica Roberts—an Emergency Communications veteran with over 20 years of frontline and training experience—this podcast dives into the issues, stories, and voices shaping the world of emergency response, with a special focus on dispatch and communications.
Whether you’re a seasoned professional or simply curious about how emergency services work, LifeLine911 offers engaging discussions, real-world stories, and answers to the questions you’ve always wanted to ask.
Have a question or want to share your story? Email us at LifeLine911Podcast@gmail.com to join the conversation.
LifeLine 911
Ep 25 - Consistency Across Shifts
One of the most difficult things to control in a workplace that spans 24 hours a day, 365 days a year operations is consistency. How can you keep the same standards across shifts of employees who never meet each other and sometimes rarely interact? It is an ever present challenge in emergency communications work, especially in today's world where so many 911 centers are working to rebuild their staffing after the challenges of the 2020s. Join your host Erica as she discusses the challenges and possible solutions to this ever-present issue.
