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LifeLine 911
In a world where first responders face new challenges every day, LifeLine911 brings clarity, insight, and connection.
Hosted by Erica Roberts—an Emergency Communications veteran with over 20 years of frontline and training experience—this podcast dives into the issues, stories, and voices shaping the world of emergency response, with a special focus on dispatch and communications.
Whether you’re a seasoned professional or simply curious about how emergency services work, LifeLine911 offers engaging discussions, real-world stories, and answers to the questions you’ve always wanted to ask.
Have a question or want to share your story? Email us at LifeLine911Podcast@gmail.com to join the conversation.
LifeLine 911
Ep 50 - You Know Me, I'm Down with SOPs
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
Standard Operating Procedures, SOPs, for a police department are generally established, or at least blessed off on, by the agency's upper echelon of command. They operate as the rules for all of the employees to follow, but sometimes there can be disagreements in how those SOPs are applied. When this happens, telecommunicators can often find themselves in the middle of this disagreement, but how can that be navigated through successfully for a supporting unit like Communications?
As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com.
