Measuring Safety in Health Care with Press Ganey | Quality Time with Dr. Schaal

Health care safety is a public health issue. Despite progress, preventable harm remains unacceptably frequent. In order to reduce harm in all its forms, we need to know what causes it and why. In this episode, Dr. Tejal Gandhi, chief safety and transformation officer at Press Ganey, delves deep into the latest industry insights and offers recommendations for creating safer environments for patients and providers.

Expert: Dr. Tejal Gandhi, chief safety and transformation officer, Press Ganey

Notable topics covered: 

• The data vs. the perception of workforce and patient safety 
• The “zero-harm” movement and the broadening definition of harm 
• The principles of “just culture” and “culture of safety” 
• The difference in safety in out-patient vs. in-patient settings 

Links: 

• Press Ganey
• To Err is Human
• Six Domains of Healthcare Quality
• An Equity Agenda for the Field of Health Care Quality Improvement