Culture Change RX
Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side of the business of healthcare. Join weekly to be equipped and inspired to uplevel the culture and unlock the next level of potential in your healthcare organization.
Culture Change RX
Culture Bytes: A Trust Deficit Will Hamper Momentum and Undermine Progress
In this episode, Sue discusses the impact of trust, or lack thereof, between the administrative team and the board of directors. She draws on examples from her experiences as a senior executive in healthcare and highlights the need for trust between the board and the executive team to facilitate more effective decision-making . . . and speeding up the timeframe to achieving the desired results. She suggests two tactics to build trust: changing the definition of 'old business' on the board agenda and creating a well-designed strategic plan.
Episode Insights and Takeaways
- Trust is essential for a culture of achievement and success in organizations.
- Lack of trust can lead to slow decision-making and excessive rework.
- To build trust, organizations should revisit the progress and outcomes of past decisions under 'old business' on the board agenda.
- Having a well-designed strategic plan can also foster trust and speed up decision-making.
