On The Drive
Ep. 10 - Wrenches, Wit, and Wisdom on the Luxury Auto Service Frontline
Join me, Cindy Lawrence, alongside my hilarious former colleague, Cindy Sarver, as we take you behind the scenes of our adventures as service and parts advisors at Mercedes-Benz. We're spilling the beans on the quirks of our journey from the parts department to the front lines of customer service, all while navigating the unpredictable world of car maintenance. You'll get a taste of how mechanical smarts blend with the art of customer care, and why sometimes, the best fix for a sticky situation is a dose of grace and a good laugh.
Strap in for tales that meander through the unexpected perks of our trade – rubbing elbows with the high and mighty, and snagging invites to the kind of events that make friends envious. Hear how we leveraged the little-known concept of 'goodwill' to transform customer loyalty into an art form. Whether you're eyeing a career in the automotive service industry or just love a good story, we've got insights and anecdotes that'll rev your engines and maybe even inspire your next career move. So come along for the ride with the two Cindys, and let's have a hoot exploring the twists and turns of life in the service lane.
Join our Journey:
- Share this episode with a friend
- Click the plus to follow us on your podcast app and get automatic downloads of each episode
- Rate and Review us on Apple Podcasts
- Email us at Cindy@OnTheDriveTraining.com
- LinkedIn: Connect on Linkedin
- Facebook: Join us on Facebook
Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!
Co-Host:
Ann Griffith
561.346.1529
AGriffith@WatermanBank.com
Commercial | Residential | Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!
Join me, Cindy Lawrence, alongside my hilarious former colleague, Cindy Sarver, as we take you behind the scenes of our adventures as service and parts advisors at Mercedes-Benz. We're spilling the beans on the quirks of our journey from the parts department to the front lines of customer service, all while navigating the unpredictable world of car maintenance. You'll get a taste of how mechanical smarts blend with the art of customer care, and why sometimes, the best fix for a sticky situation is a dose of grace and a good laugh.
Strap in for tales that meander through the unexpected perks of our trade – rubbing elbows with the high and mighty, and snagging invites to the kind of events that make friends envious. Hear how we leveraged the little-known concept of 'goodwill' to transform customer loyalty into an art form. Whether you're eyeing a career in the automotive service industry or just love a good story, we've got insights and anecdotes that'll rev your engines and maybe even inspire your next career move. So come along for the ride with the two Cindys, and let's have a hoot exploring the twists and turns of life in the service lane.
Join our Journey:
- Share this episode with a friend
- Click the plus to follow us on your podcast app and get automatic downloads of each episode
- Rate and Review us on Apple Podcasts
- Email us at Cindy@OnTheDriveTraining.com
- LinkedIn: Connect on Linkedin
- Facebook: Join us on Facebook
Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!
Co-Host:
Ann Griffith
561.346.1529
AGriffith@WatermanBank.com
Commercial | Residential | Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!