This Week in Enterprise Tech
Week 10 - This Week in Enterprise Tech
For the 10th week of This Week in Enterprise Tech, Amalgam Insights' Hyoun Park and the DX Institute's Charles Araujo weigh in on 8 trends for the CIO office and the strategic techie ranging from product launches to reorgs. We run the gamut in exploring Meta, Slack, Humane AI, Android, the Linux Foundation, Zendesk, Workday, and why CIOs distrust the value of Copilots (hint, it’s about the Future of Work). But who won this week in a crowded list of announcements, achievements, and launches?
Meta goes all-in on AI, just as they once went all-in on the Metaverse. But this time, Mark Zuckerberg’s vision and ambition feel a bit more real, despite some initial missteps. Why did Meta have the biggest announcement of the week?
Slack was the one-time leader in translating text into business activity before LLM’s took the air out of the room for basically all other technology. Is Slack’s moving towards Gen AI fast enough? Hat tip to Venturebeat’s Shubham Sharma.
$30 a month seems like a high price to pay for a lot of AI copilots. Vendor inability to create trust in the value proposition, the CIO’s inability to manage teams and maximize skill utilization, more. Thanks to CIO.com’s Grant Gross.
At first glance, Humane AI reminds us a lot of Magic Leap, a tough comparison. We want to like the Star Trek-like tech, but at the end of the day, Humane AI looks like an object lesson in how to differentiate between cool AI tech and well-researched AI products.
Google says their new Android reorg is “all about AI;” does everything always have to be about AI? There are more practical ramifications for enterprise mobility, field service, and retail environments. Thanks to The Verge’s David Pierce for the perspective!
As AI becomes harder to parse, we are starting to see companies come together to build portability and partnerships in Enterprise AI. 15 companies ranging from enterprise stalwarts to hungry startups have come together for this initial iteration of companies focusing on OPEA.
Zendesk announced a slew of AI augmentations throughout their service platform at Relate 2024 including AI agents, workflow automation, an agent copilot, Workforce Management, and Quality Assurance (QA). We found a lot of meat on these bones as Zendesk aligned AI to work better than any other vendor we heard from this week.
Finally, Amalgam Insights’ Hyoun Park attended the Workday Innovation Summit last week where Workday made partners and platform front and center goals for the future. Although Workday is well known as a cloud-first HR platform, it has also traditionally been known to be inflexible and closed. What needs to change for Workday to be seen as a first-class enterprise platform like SAP, Oracle, and ServiceNow? We share the tough love, both for Workday and for other vendors wanting to be seriously considered as a “Platform” by the CIO Office.
This Week In Enterprise Tech is hosted by:
Charles Araujo of The DX Report and
Hyoun Park of Amalgam Insights
For the 10th week of This Week in Enterprise Tech, Amalgam Insights' Hyoun Park and the DX Institute's Charles Araujo weigh in on 8 trends for the CIO office and the strategic techie ranging from product launches to reorgs. We run the gamut in exploring Meta, Slack, Humane AI, Android, the Linux Foundation, Zendesk, Workday, and why CIOs distrust the value of Copilots (hint, it’s about the Future of Work). But who won this week in a crowded list of announcements, achievements, and launches?
Meta goes all-in on AI, just as they once went all-in on the Metaverse. But this time, Mark Zuckerberg’s vision and ambition feel a bit more real, despite some initial missteps. Why did Meta have the biggest announcement of the week?
Slack was the one-time leader in translating text into business activity before LLM’s took the air out of the room for basically all other technology. Is Slack’s moving towards Gen AI fast enough? Hat tip to Venturebeat’s Shubham Sharma.
$30 a month seems like a high price to pay for a lot of AI copilots. Vendor inability to create trust in the value proposition, the CIO’s inability to manage teams and maximize skill utilization, more. Thanks to CIO.com’s Grant Gross.
At first glance, Humane AI reminds us a lot of Magic Leap, a tough comparison. We want to like the Star Trek-like tech, but at the end of the day, Humane AI looks like an object lesson in how to differentiate between cool AI tech and well-researched AI products.
Google says their new Android reorg is “all about AI;” does everything always have to be about AI? There are more practical ramifications for enterprise mobility, field service, and retail environments. Thanks to The Verge’s David Pierce for the perspective!
As AI becomes harder to parse, we are starting to see companies come together to build portability and partnerships in Enterprise AI. 15 companies ranging from enterprise stalwarts to hungry startups have come together for this initial iteration of companies focusing on OPEA.
Zendesk announced a slew of AI augmentations throughout their service platform at Relate 2024 including AI agents, workflow automation, an agent copilot, Workforce Management, and Quality Assurance (QA). We found a lot of meat on these bones as Zendesk aligned AI to work better than any other vendor we heard from this week.
Finally, Amalgam Insights’ Hyoun Park attended the Workday Innovation Summit last week where Workday made partners and platform front and center goals for the future. Although Workday is well known as a cloud-first HR platform, it has also traditionally been known to be inflexible and closed. What needs to change for Workday to be seen as a first-class enterprise platform like SAP, Oracle, and ServiceNow? We share the tough love, both for Workday and for other vendors wanting to be seriously considered as a “Platform” by the CIO Office.
This Week In Enterprise Tech is hosted by:
Charles Araujo of The DX Report and
Hyoun Park of Amalgam Insights