This Week in Enterprise Tech

Week 12 - This Week in Enterprise Tech

May 08, 2024 Charles Araujo and Hyoun Park Season 1 Episode 12
Week 12 - This Week in Enterprise Tech
This Week in Enterprise Tech
More Info
This Week in Enterprise Tech
Week 12 - This Week in Enterprise Tech
May 08, 2024 Season 1 Episode 12
Charles Araujo and Hyoun Park

This week, Amalgam Insights' Hyoun Park and the DX Institute's Charles Araujo weigh in on five relevant trends for CIOs and strategic techies. Of note: Tableau’s plans to expand beyond their core data analyst users, IT service management becoming perceived as increasingly irrelevant with the rise of AI-driven configuration and deployment assistants, and the perpetual speculation around the next AI Winter.

Cloud spend is rising again. Synergy Research reported Q1 numbers stating the cloud infrastructure market grew 21% YOY last quarter, the fastest this market has grown since Q3 2022. A combination of open wallets and AI-related work are driving spend, but Hyoun points out that vendors are continuing to tip the balance away from on-prem and towards cloud, and that large enterprises account for the majority of the spending spree. On a related note, Amazon 1Q earnings numbers came out and AWS is now up to $25 billion in revenue, $9.6 billion in income per quarter.

Hyoun flew down to sunny San Diego for the Tableau Conference. Tableau’s next steps include expanding beyond their core data analyst users, making their data management tools more accessible to a wider variety of employees, and there’s a roadmap to bring analytics and AI together. But how has the Salesforce acquisition and partnerships with Databricks and Microsoft affected this?

Charles was in Denver for SupportWorld last week, a support and service management conference. With attendance down 75% from its peak, is IT support management itself a dying concept? Innovate or die seems to be the watchword.

The race to release Gen AI assistants is on: Amazon officially released its Gen AI assistant, Amazon Q, while Anthropic announced the latest version of its business-focused bot, Claude 3. Hyoun and Charles debate how these bots are a harbinger of change to traditional IT services, focused on standardizing configuration and deployment.

The world has been through several AI Winters, and after the most recent rush of development and trialing, some are stepping back to parse what’s been effective, and what’s been hype, saying winter is coming. But “winter” doesn’t necessarily mean the end of all things Gen AI, Hyoun and Charles agree, it’s about strategic investment in what matters for your business.




This Week In Enterprise Tech is hosted by:

Charles Araujo of The DX Report and

Hyoun Park of Amalgam Insights

Show Notes

This week, Amalgam Insights' Hyoun Park and the DX Institute's Charles Araujo weigh in on five relevant trends for CIOs and strategic techies. Of note: Tableau’s plans to expand beyond their core data analyst users, IT service management becoming perceived as increasingly irrelevant with the rise of AI-driven configuration and deployment assistants, and the perpetual speculation around the next AI Winter.

Cloud spend is rising again. Synergy Research reported Q1 numbers stating the cloud infrastructure market grew 21% YOY last quarter, the fastest this market has grown since Q3 2022. A combination of open wallets and AI-related work are driving spend, but Hyoun points out that vendors are continuing to tip the balance away from on-prem and towards cloud, and that large enterprises account for the majority of the spending spree. On a related note, Amazon 1Q earnings numbers came out and AWS is now up to $25 billion in revenue, $9.6 billion in income per quarter.

Hyoun flew down to sunny San Diego for the Tableau Conference. Tableau’s next steps include expanding beyond their core data analyst users, making their data management tools more accessible to a wider variety of employees, and there’s a roadmap to bring analytics and AI together. But how has the Salesforce acquisition and partnerships with Databricks and Microsoft affected this?

Charles was in Denver for SupportWorld last week, a support and service management conference. With attendance down 75% from its peak, is IT support management itself a dying concept? Innovate or die seems to be the watchword.

The race to release Gen AI assistants is on: Amazon officially released its Gen AI assistant, Amazon Q, while Anthropic announced the latest version of its business-focused bot, Claude 3. Hyoun and Charles debate how these bots are a harbinger of change to traditional IT services, focused on standardizing configuration and deployment.

The world has been through several AI Winters, and after the most recent rush of development and trialing, some are stepping back to parse what’s been effective, and what’s been hype, saying winter is coming. But “winter” doesn’t necessarily mean the end of all things Gen AI, Hyoun and Charles agree, it’s about strategic investment in what matters for your business.




This Week In Enterprise Tech is hosted by:

Charles Araujo of The DX Report and

Hyoun Park of Amalgam Insights