Send us your thoughts about the episode
In this episode, Michael Nasser and Joanne Scott-Dostine, Opticare's Commercial Manager, delve into the critical yet often overlooked practice of conducting a business review. This Elevate Your Practice series episode explores the significance and impact of understanding KPIs and demographics in strategic decision-making.
During the conversation, Michael and Joanne tackled demographic shifts, fill rate, main KPIs for optical practice, and overall business approach. From real business examples to key demographic information, this episode will help you master the art of business review and support your career and business growth.
Joanne Scott Dostine is a successful coach and operations leader with 30 years of experience across all retail and clinical business areas. She believes that her success lies in her ability to build great relationships, improve team culture, see patterns in numbers and strategic thinking to grow results. Joanne has an MBA from the Australian Institute of Business and a Master's in Corporate Finances, Managing Change, Project Management, and Strategic Human Resource Development.
Key Topics with Timestamps:
0:19 - The importance of business review process
1:48 - Start analysing the business
2:59 - Understanding the fill rate
4:21 - Key information to consider for business review
6:22 - KPIs and why they are important
9:38 - Main KPIs for Optical practice needs to consider
11:41 - Difference in the practice management system
12:57 - Information to look at for new practice
14:42 - KPIs as a baseline starting point to set goals and build an action plan
16:20 - Identifying demographics, how to obtain and use it
24:23 - Things to focus on and take action
25:26 - Embracing KPI's success and growth
Mentioned Resources:
Connect with Joanne Scott-Dostine:
LinkedIn: https://www.linkedin.com/in/joanne-scott-dostine-144297152/
______________________________________________________________________
Learn More About Us:
Website: https://www.thefocusedview.com.au/
Email: Michael@thefocusedview.com.au
LinkedIn: https://www.linkedin.com/showcase/the-focused-view
Instagram: https://www.instagram.com/thefocusedview/
Facebook: https://www.facebook.com/thefocusedview
_______________________________________________________________________
Thank you for joining us in this episode of The Focused View Podcast. If you enjoyed this episode, give us a 5-Star rating, and leave a review on Apple Podcast and Spotify to help us reach even more eye care professionals and build a community of innovation and see new opportunities within the optical industry. Talk with you next time!
Send us your thoughts about the episode
In this episode, Michael Nasser and Joanne Scott-Dostine, Opticare's Commercial Manager, delve into the critical yet often overlooked practice of conducting a business review. This Elevate Your Practice series episode explores the significance and impact of understanding KPIs and demographics in strategic decision-making.
During the conversation, Michael and Joanne tackled demographic shifts, fill rate, main KPIs for optical practice, and overall business approach. From real business examples to key demographic information, this episode will help you master the art of business review and support your career and business growth.
Joanne Scott Dostine is a successful coach and operations leader with 30 years of experience across all retail and clinical business areas. She believes that her success lies in her ability to build great relationships, improve team culture, see patterns in numbers and strategic thinking to grow results. Joanne has an MBA from the Australian Institute of Business and a Master's in Corporate Finances, Managing Change, Project Management, and Strategic Human Resource Development.
Key Topics with Timestamps:
0:19 - The importance of business review process
1:48 - Start analysing the business
2:59 - Understanding the fill rate
4:21 - Key information to consider for business review
6:22 - KPIs and why they are important
9:38 - Main KPIs for Optical practice needs to consider
11:41 - Difference in the practice management system
12:57 - Information to look at for new practice
14:42 - KPIs as a baseline starting point to set goals and build an action plan
16:20 - Identifying demographics, how to obtain and use it
24:23 - Things to focus on and take action
25:26 - Embracing KPI's success and growth
Mentioned Resources:
Connect with Joanne Scott-Dostine:
LinkedIn: https://www.linkedin.com/in/joanne-scott-dostine-144297152/
______________________________________________________________________
Learn More About Us:
Website: https://www.thefocusedview.com.au/
Email: Michael@thefocusedview.com.au
LinkedIn: https://www.linkedin.com/showcase/the-focused-view
Instagram: https://www.instagram.com/thefocusedview/
Facebook: https://www.facebook.com/thefocusedview
_______________________________________________________________________
Thank you for joining us in this episode of The Focused View Podcast. If you enjoyed this episode, give us a 5-Star rating, and leave a review on Apple Podcast and Spotify to help us reach even more eye care professionals and build a community of innovation and see new opportunities within the optical industry. Talk with you next time!