Send us your thoughts about the episode
In this episode, Michael Nasser and Joanne Scott-Dostine, Opticare's Commercial Manager, delve into the most important and least understood aspect of running an optometry business: building effective teams. This episode of the Elevate Your Practice series is packed with tips and strategies that will help you harness your staff's unique strengths and create a team that stands out.
Throughout the conversation, Michael and Joanne discuss the importance of assessing and addressing knowledge gaps, onboarding effectively, and maintaining a positive workplace culture. Joanne also highlights the significance of balancing technical expertise with exceptional customer service to improve the patient journey.
Joanne Scott-Dostine is a successful coach and operations leader with 30 years of experience across all areas of retail and clinical businesses. She believes that her success lies in her ability to build great relationships, improve team culture, see patterns in numbers, and use strategic thinking to grow results. Joanne has an MBA from the Australian Institute of Business and a Master's in Corporate Finances, Managing Change, Project Management, and Strategic Human Resource Development.
Key Topics with Timestamps:
1:07 - Significance of teams in optical practice
2:37 - Key areas in categorizing team aspects
4:52 - Strategies for assessing knowledge gaps within the team
7:09 - Processes for addressing knowledge gaps
11:11 - Encourage staff to continue education
13:02 - Understanding the role of people in your practice
15:21 - Balancing technical practice and customer service
16:29 - Understanding team personalities
18:50 - Improving team culture
21:59 - Importance of planning in communication
22:43 - Managing personal relationship at work
25:25 - Leading and maintaining a positive team culture
27:28 - Identify and understand the kind of culture
Mentioned Resources:
Optical Dispensers Australia (ODA)
Learn more about Fish! Philosophy
Connect with Joanne Scott-Dostine:
LinkedIn: https://www.linkedin.com/in/joanne-scott-dostine-144297152/
______________________________________________________________________
Learn More About Us:
Website: https://www.thefocusedview.com.au/
Email: Michael@thefocusedview.com.au
LinkedIn: https://www.linkedin.com/showcase/the-focused-view
Instagram: https://www.instagram.com/thefocusedview/
Facebook: https://www.facebook.com/thefocusedview
______________________________________________________________________________
Thank you for joining us in this episode of The Focused View Podcast. If you enjoyed this episode, give us a 5-Star rating, and leave a review on Apple Podcast and Spotify to help us reach even more eye care professionals and build a community of innovation and see new opportunities within the optical industry. Talk with you next time!
Send us your thoughts about the episode
In this episode, Michael Nasser and Joanne Scott-Dostine, Opticare's Commercial Manager, delve into the most important and least understood aspect of running an optometry business: building effective teams. This episode of the Elevate Your Practice series is packed with tips and strategies that will help you harness your staff's unique strengths and create a team that stands out.
Throughout the conversation, Michael and Joanne discuss the importance of assessing and addressing knowledge gaps, onboarding effectively, and maintaining a positive workplace culture. Joanne also highlights the significance of balancing technical expertise with exceptional customer service to improve the patient journey.
Joanne Scott-Dostine is a successful coach and operations leader with 30 years of experience across all areas of retail and clinical businesses. She believes that her success lies in her ability to build great relationships, improve team culture, see patterns in numbers, and use strategic thinking to grow results. Joanne has an MBA from the Australian Institute of Business and a Master's in Corporate Finances, Managing Change, Project Management, and Strategic Human Resource Development.
Key Topics with Timestamps:
1:07 - Significance of teams in optical practice
2:37 - Key areas in categorizing team aspects
4:52 - Strategies for assessing knowledge gaps within the team
7:09 - Processes for addressing knowledge gaps
11:11 - Encourage staff to continue education
13:02 - Understanding the role of people in your practice
15:21 - Balancing technical practice and customer service
16:29 - Understanding team personalities
18:50 - Improving team culture
21:59 - Importance of planning in communication
22:43 - Managing personal relationship at work
25:25 - Leading and maintaining a positive team culture
27:28 - Identify and understand the kind of culture
Mentioned Resources:
Optical Dispensers Australia (ODA)
Learn more about Fish! Philosophy
Connect with Joanne Scott-Dostine:
LinkedIn: https://www.linkedin.com/in/joanne-scott-dostine-144297152/
______________________________________________________________________
Learn More About Us:
Website: https://www.thefocusedview.com.au/
Email: Michael@thefocusedview.com.au
LinkedIn: https://www.linkedin.com/showcase/the-focused-view
Instagram: https://www.instagram.com/thefocusedview/
Facebook: https://www.facebook.com/thefocusedview
______________________________________________________________________________
Thank you for joining us in this episode of The Focused View Podcast. If you enjoyed this episode, give us a 5-Star rating, and leave a review on Apple Podcast and Spotify to help us reach even more eye care professionals and build a community of innovation and see new opportunities within the optical industry. Talk with you next time!