David Doty, owner of Lehigh Bakery, shares his journey in the restaurant industry and the growth of his bakery. He discusses his background in finance and law and how he transitioned into the food industry. David emphasizes the importance of customer experience and engagement in driving sales and growth. He shares strategies such as saying yes to customer orders, upgrading equipment, and offering convenience. David also talks about the unique classes they offer at the bakery to deepen customer relationships. He highlights the need to define the ideal traits for each role and hire accordingly.

Keywords
David Doty, Lehigh Bakery, restaurant industry, growth, customer experience, customer engagement, sales, convenience, classes, hiring

Takeaways
Transitioning from finance to the food industry can be a fulfilling and rewarding experience.
Customer experience and engagement are key drivers of sales and growth.
Investing in equipment and technology can improve efficiency and capacity.
Offering unique experiences, such as classes, can deepen customer relationships.
Defining the ideal traits for each role and hiring accordingly is crucial for success.

Sound Bites
"No one ever gets upset at the donut guy."
"Our front of house people, I tell them, you are my marketers."
"We're always planting seeds."

Chapters
00:00 - David Doty's Background and Entry into the Food Industry
06:24 - Marketing and Growth Strategies for Established Brands
11:23 - Treating Different Concepts with a Customer-Obsessed Approach
14:26 - Tactical Strategies for Sales Growth
20:23 - Differentiating Concepts and Hiring for Success