Beauty Industry Leaders
This podcast is for the disruptors and the game changers, who want to build their beauty business empires and leave a legacy of success, by connecting you with the biggest leaders, innovators and entrepreneurs in the Beauty Industry.
In an ever-changing and fast-growing industry, it can be tricky to navigate the path to success by yourself. You have to not only master your skills in beauty, but in marketing, finance, branding, therapy, management and so much more.
Sammy Kennedy has over a decade of experience of owning and running successful multi-6-figure businesses and she’ll be sharing her industry-specific insights and proven strategies alongside the support and advice she wishes someone had been able to share with her when she started out.
Each week will bring a new episode focusing on topics that resonate with you, the beauty entrepreneur, with features from some incredible guests who are experienced industry leaders in their own right, and are dedicated to helping you achieve success.
The Beauty Industry Leaders podcast is your comprehensive guide to building your beauty empire, whether you are a seasoned professional or an aspiring beauty entrepreneur.
So - are you ready to join Sammy on this journey to level up your beauty business, and transform your life?
Subscribe to the podcast now so you don’t miss a moment and get ahead of the rest of the pack in this competitive industry.
Connect with Sammy and Join the Beauty Industry Leaders movement
https://www.instagram.com/sammykennedycoach/
https://www.instagram.com/beautyindustryleaders/
Beauty Industry Leaders
Creating Experiences That Drive Customer Retention
Beauty businesses are booming: with more and more new treatments and techniques becoming available on the market, clients are increasingly seeking out different options for their beauty services. So when the pull of the ‘new and shiny’ is a major selling card, what’s to stop your clients from going elsewhere? Cultivating client loyalty is key to beauty business success, and will be the difference between having consistent income you can count on in difficult times, or the uncertainty of not knowing when your next booking will be. On the podcast this week you have me for another solo episode, and we’re customer-focused in our approach to creating an experience that will have your clients coming back time and time again. I’ll be sharing strategies I’ve learned from my years of experience in customer-facing roles to give you the tools you need to perfect your processes. From creating high-quality, high-value services that are performed consistently every time, we’re looking to cultivate an addictive experience for the customer that’s worth every cent they pay. And it doesn’t finish when they walk out the door either! Creating an experience they’ll never forget continues with rebooking and follow-up techniques to ensure customers are returning time and time again. We’ll also be navigating one of the trickier parts of owning your own business - dealing with negative complaints and reviews, and how you can feel empowered to take all types of feedback on board as a positive learning experience, not a negative one. This is your chance to craft an experience for your customers that shows off not only your beauty skills, but your badass business skills as well.
I’m sharing my strategies:
🧖♀️ Creating an experience that focuses on quality, results, and value
🧖♀️ Turning negative feedback into a positive learning experience
🧖♀️ Avoiding the most common mistakes that decrease rebooking rates
🧖♀️ My step-by-step strategies to drive customer loyalty
I want to empower women in the beauty industry to create an impact, build an empire, and leave their legacy!
If you have a burning question you’d like me to answer on the show, or just simply want to connect, reach out to me on IG.
And if you’d like to join our movement of ambitious beauty leaders, connect with us.