Dental Flow Podcast
Welcome to the Dental Flow Podcast, your go-to resource for mastering the art of dental marketing and optimizing the business side of dentistry. Join us as we explore proven strategies, innovative tools, and actionable tactics designed to help you achieve a state of flow in your dental practice. Whether you're seeking to attract more patients, enhance patient retention, or streamline your operations, our expert guests and insightful discussions will equip you with the knowledge and skills needed to thrive in today's competitive dental industry. Tune in and unlock the secrets to building a successful and fulfilling dental practice.
Dental Flow Podcast
New Patient Call Handling Best Practices
Based on statistics, dental practices miss a lot of potential new patients. You might scratch your head If you are one of those who miss their chance to get patients from calls. But with the right training, you could book 10 extra patients each month. By focusing on enthusiasm, understanding others' perspectives, sharing helpful information, and empowering choices, your practice can develop trust with community members and better serve their oral health needs.
In this episode, Benjamin Suggs discussed strategies for enhancing new patient phone call handling and conversion rates in dental practices. He emphasized the 3Es: the enthusiasm of the front desk staff, empathy, education, and empowerment to close appointments.
Benjamin Suggs also highlights the potential benefits of aligning marketing messaging and offering appointment times during calls. This can lead to a significant increase in conversion rates and a higher return on investment from your marketing efforts, giving you a reason to be optimistic about the future of your practice.
To watch this episode on YouTube, please visit:
https://www.youtube.com/watch?v=kLVFN_dadRc
WHAT TO LISTEN FOR
1:06 Statistics About Call Handling
6:44 Have The Right Mindset
9:40 Empathy
12:08 Educating The Caller
16:16 Empowerment
19:04 Never Disagree With Somebody On The Phone
20:27 Law Of Reciprocation
23:09 Never End A Call Without Offering Appointment Time
RESOURCES/LINKS MENTIONED
Learn more about improving dental practice marketing on Flow.
Benjamin Suggs on LinkedIn
Client Spotlight: MHR Orthodontics Website and Google Business Profile
Your Dental Marketing Growth Partner: Human Expertise Meets AI Precision.
We combine cutting-edge AI technology with over 14 years of dental marketing expertise to drive real results. From increasing new patient flow to filling holes in your schedule, our strategies are built to grow your practice—efficiently, intelligently, and predictably. Experience marketing that adapts in real-time and delivers every time.
- No long-term contracts.
- Our clients average a 5X return on investment.
- Personalized, non-corporate approach.
- 5-star reviewed.
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