Hi everyone, this is Meghan Opocensky, uhm, after looking at the poll, it seemed like a lot of people were interested in specifically the KAHOOTS for Funeral Service Management.
I hope you’re not disappointed, uhm…I kinda looked through it and out of, like, all the KAHOOTS it really doesn’t hit as much of funeral service management as I personally would like to cover, so I’m going to find a different guide for this but it DOES cover some useful things. So, uhm, as we get further in there are things that you are going to want to know but I apologize it just isn’t as comprehensive as other KAHOOTS are. But it’s something to study! So, uhm, alright:
What motivational theory is associated with Douglas McGregor?
Theory X and Theory Y
What motivational theory is associated with Frederick Herzberg?
Two factor theory
What motivational theory is associated with Abraham Maslow?
Hierarchy of Needs
According to the two factor theory, intrinsic factors of motivation are called
Motivators
According to the two factor theory, extrinsic factors of motivation are called
Hygienes
According to McGregor's theory, individuals who motivate through authoritarian, (WOW. Alright…there we go. I hope you guys laugh at least when I laugh because some words just get me, it doesn’t matter if I’m lookin’ right at it, it just tongue-ties me! SO sorry! HOPEFULLY you laugh WITH me) repressive styles practice ((Repeats definition correctly without interruption) (Sorry about that!) The answer is:
Theory X
According to McGregor's theory, individuals who motivate by allowing workers to develop and grow practice
Theory Y
What is the first level of the hierarchy of needs? (Oh, here we go)
Physiological and Physical
What is the second level of the hierarchy of needs?
Safety
What is the third level of the hierarchy of needs?
That’s going to be Love and belonging (Awwww)
What is the fourth level of the hierarchy of needs?
Esteem
And last, but not least,
What is the fifth level of the hierarchy of needs? (Remember there are FIVE (5))
Self-actualization
So we are going to move on to : Funeral Service Management Terms:
(And, this again is just from the KAHOOTS this is not going to be that massive glossary that I’ve got waiting for me of ALLLL the terms…so this is the KAHOOTS)
Alright, so we’re going to start:
The process of guiding and/or supervising activities of an organization to achieve plans and objectives.
Actuating
The art of making the public aware of the services or commodities that the business has for sale.
Advertising
The process of measuring organizational and individual performance with predetermined standards or expected results.
That would be: Evaluating
The monitoring and maintaining of the funeral home physical plant, workspace and funeral equipment.
That would be: Facilities management
The utilization and monitoring of assets, revenue, expenditures, and capital.
Would be: Financial management
The administration of a funeral service enterprise, the activities of various management activities
Would be: Funeral service management
Broad statements about what an organization wants to achieve
That would be: Goals
Process of acquiring, training, developing, motivating and appraising sufficient quantity of qualified employees.
Human resource management (Or HR management)
The process of inspiring others to work hard to accomplish important tasks.
Leadership
What is the process of energizing, channeling and sustaining people’s behavior.
That would be: Motivating
The process of planning and executing the development, pricing, promotion, and distribution of an organization’s goods.
Marketing management
Specific statement of ends, the achievement of which are to be completed within a specific time period.
These would be: Objectives (Sorry)
The administration and supervision of office duties and functions.
That would be: Office management
The process of assigning tasks, allocating resources, and coordinating the activities to implement plans.
Would be: Organizing
The process of setting performance objectives and determining what actions should be taken to accomplish them.
This is: Planning
Efforts of all members of an organization directed to ensure the quality of production, goods and services is achieved.
This is: Total quality management (also abbreviated TQM)
So we’re gonna jump over to the next KAHOOT,
General Terms from Funeral Service Management:
Services provided by a funeral service organization that occur after final disposition (this is important)
Aftercare
(We’re getting to some of the more important stuff now)
A summary of how a business owner, manager, or entrepreneur intends to organize the business endeavor
This is called a: Business plan
This is Latin for "let the buyer beware."
Caveat emptor
Now this is Latin for "let the seller beware."
Caveat venditor
-I explain the correct spelling/difference in spelling between these two terms-
A sudden misfortune, resulting in the loss of life and/or property.
Called a: Disaster
An unforeseen combination of circumstances that result in a need for immediate action.
Called: Emergency
Study of workplace design
Ergonomics
Motivating people in organizations to develop teamwork fulfilling their needs and achieves organizational objectives.
Human relations or HR
Procedures to ensure essential details are addressed in the manner a reasonably prudent funeral director would follow
This will be: Standards of care
Sales of funeral merchandise to consumers by sellers other than a funeral home.
This would be: Third party merchandise sales (COMMIT THAT TO MEMORY IF YOU HAVE NOT ALREADY)
-Third party merchandise sales, third party and, like, remember everything that is third party. And, like, remember the rules of third party. Not to deviate from this topic too much but REMEMBER THAT)
Alright, we’re going to move on to:
DMORT – Types of Disasters
-Now, this is going to be, like, super redundant, but bare with me because they’re important and I’m gonna get through it quick-
Ahh, I’m ready. Are you ready?
Which of the following is a natural disaster?
Flood
Which of the following is an accidental disaster?
Airline crash
Which of the following is a natural disaster?
Earthquake
Which of the following is an accidental disaster?
A Chemical spill
Which of the following is a natural disaster?
Hurricane
Which of the following is a natural disaster?
Pandemic
Which of the following is a natural disaster?
Monsoon
Which of the following is an accidental disaster?
Train crash
Which of the following is a man-made disaster? (Kinda mixin’ it up a little)
Chemical dumping
Which of the following is a natural disaster?
Tornado
Which of the following is an accidental disaster?
Boat crash
Which of the following is a man-made disaster?
Product tampering (Remember when they did that with Tylenol? I remember that. I’m old.)
Which of the following is a natural disaster?
Volcanic eruption (I LOVE the escalation…)
-So, basically, like, if you see these types of questions, like, the options you’re gonna have 2 that you’re gonna like go “ehhhhhhh…” just please think about what we just read together and think about that as natural vs. man made vs. accidental, like, I promise you the answer WILL jump out at you. DON’T OVERTHINK THOSE. Uhm…so moving on…
DMORT - General Information:
-Now, this is important, it’s nice and short and sweet BUT you do need to know this-
What is the number of primary responders involved in D-MORT?
That number is: 25
Where is the location of the mobile mortuary container deposit?
I hope you might know this, Rockville, Maryland (I’ve actually driven right by this, kinda cool)
What is the number of work stations in the D-Mort mobile morgue used to process fatal disaster victims?
That number is: 50
How long does it take to set-up the DMORT station once it arrives at the disaster area?
7-14 hours (Now, my experience it’s going to probably be the lowest amount of hours because if you could have seen the KAHOOTS they gave you, like, 78 hours or 48 hours. It’s 7-14 hours. That’s your sweet spot.
So, last but not least:
How many FEMA districts are in the United States? (Now, you NEED to know this, whether or not you need it for this doesn’t matter, you’re gonna need it for…just trust me.
10 – There are TEN FEMA districts in the United States.
Alright! So! Sorry for this being kinda short…uhm…I’m going to go ahead and find something else to kind of put in here to work on next because this was…ugh. This is the one ya asked for…it just wasn’t as satisfying I guess.
Anyway, uhm, thank you SO much to those who have subscribed, this has been a bit more costly than I thought it was going to be. I really, really appreciate your support. Thank you SO much and I hope you guys have a wonderful rest of your day and I hope that these help you!
I’m gonna try to churn them out as fast as I can, so…hopefully they help! You have a wonderful rest of your day, thank you! Goodbye!