S1|Ep11 Customer-centric Omnichannel Experience: Strategies for Success

Let's dive into the Customer-centric Omnichannel Experience with Loek Berendsen from the Netherlands. Loek is a business owner, public speaker on over 40 stages, board advisor, and futurist specializing in strategy and execution in retail and e-commerce. He helps companies globally achieve success through Omnichannel and Digital Transformation.

Loek has worked with global businesses such as IKEA (Global Transformation Strategy Advisor), ECCO (Global Omnichannel Transformation Manager), STAPLES (Manager Digital Transformation Experience & Services Europe), and Vodafone (Digital Transformation & Omnichannel Program Manager).

In this episode, Loek shares decades of knowledge and experience in crafting successful Omnichannel Strategies and their critical components. He emphasizes the importance of integrating customer feedback for the continuous improvement of these strategies. Additionally, Loek highlights the significance of data and analytics in creating a seamless customer experience across multiple platforms.

Discover Loek's expert insights and real-life cases, revealing the latest trends in Customer-Centric Omnichannel Experiences. Learn what leaders should keep in mind to excel in their roles while navigating these complex topics, according to Loek's expert perspective.

Subscribe and join us for this thought-provoking exploration that promises to open up new perspectives on transformation, innovation and leadership.

Connect with Loek Berendsen on LinkedIn
Find out more about Loek Berendsen: https://www.loekberendsen.com/
Learn more about Loek's company Bold Rethink: https://www.boldrethink360.com/