Advice from a Call Center Geek!
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
Advice from a Call Center Geek!
Advanced Speech Analytics- Unique Use Cases
In this episode of the Geek! we dive deep into the awesomeness of speech analytics.
There are many powerful use cases for this amazing call center tool but understanding what it can do and its limitations are vital to having a great experience. We will tackle some topics such as:
1) What Speech Analytics IS and IS NOT
2) Why Its such a powerful tool
3) Real life use cases to improve your QA, VOC and Marketing.
We also give a real life example of how the power of analytics can really revolutionize your business.
Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.
We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.
Discover exceptional, AI-driven contact center outsourcing with Expivia.
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